Public Information Officer Episodes

Ever wonder what it takes to be the calm in the storm during an emergency?   Tim talks with Dorit Mason, an expert in emergency planning and operations. They look at the critical role of planners in emergency operations centres (EOCs), recalling their experiences managing wildfire evacuations in 2017. Mason shares insights on the characteristics of a great planner, the importance of personal preparedness, and how effective communication plays a vital role in crisis management.   They discuss the essential traits required for those working in EOCs and reflect on the camaraderie and humor that keep emergency teams going through the toughest times.

Is building an emergency program a matter of simply responding to crises, or does it require something more?   In the final episode of the two-part series, host Tim Conrad talks with Steph Masun about the vital role of community, communication, and adaptability in emergency management.   With years of experience in the Cariboo Regional District's emergency program, Steph shares insights into the creation and continuity of an effective emergency response, emphasizing the importance of building a legacy, nurturing relationships, and continuous improvement.   From floods to fires, to landslides, learn how communities and emergency professionals can work together to navigate the unpredictable landscape of crisis management.

In the eye of the storm, communication is key. In this episode, Tim Conrad and Kendra Stoner discuss the high stakes of emergency communication. They discuss the challenges and rewards of managing emergency operations centres (EOCs) during British Columbia's intense 2023 wildfire season. Kendra highlights the importance of effective communication, maintaining public trust, and the emotional resilience required for this demanding work. The episode underscores the critical role of preparation, strong team dynamics, and the personal commitment needed to support communities in crisis.

When chaos strikes, communication is key.  In this episode of the Wildfires, Floods, and Chaos Communications podcast, Tim sits down with Leila Daoud, an experienced public relations professional, to discuss the unprecedented 2023 British Columbia wildfire season.  Leila shares her insights on the challenges and benefits of operating in a fully remote Emergency Operations Center (EOC), highlighting the importance of adaptability and clear communication during crises.    They delve into the complexities of media relations, the evolving role of social media, and the crucial need for trust and transparency in emergency communications.

When wildfires rage, clear communication is the ultimate firebreak. In this episode, Tim Conrad sits down with Mike Lupien, a public relations expert, to discuss his experiences during the 2023 British Columbia wildfire season and the infamous 2016 Fort McMurray fire. Mike shares his insights on crisis communication strategies, the development of essential reentry guides, and the intricate dynamics within an Emergency Operations Center (EOC). Mike emphasizes the critical role of communication in managing public perception and facilitating recovery efforts.

Navigating chaos with calm. In episode one, Tim Conrad interviews Brie Thorsteinson-Ogle, an expert in strategic behavioural communication, about their experiences managing communications during the brutal 2023 British Columbia wildfires. Brie discusses the critical importance of building trust, simplifying complex processes, and effectively engaging with communities under duress. Together, they explore the power of listening and adapting in crisis situations, emphasizing that every gap identified is an opportunity for better solutions and community healing.

How can we better manage crises and disasters? Join us as we talk to people in various roles about issues management, crisis communication and emergency information.