Episode 97 -- AI’s Missing Puzzle Piece — Why Information Readiness Determines AI Success
In this insightful episode, Dr. Dave Chatterjee speaks with Greg Clark—longtime enterprise content management and cybersecurity leader—about a foundational but overlooked ingredient of AI success: information readiness. While organizations rush to implement artificial intelligence, many neglect the quality, governance, security, and contextual integrity of the data fueling these systems. As Clark notes, without clean, curated, and governed information, even the most advanced AI models will misfire—sometimes with damaging or legally significant consequences.
Together, they explore why “garbage in, garbage out” is more relevant than ever in the AI era, especially as enterprises confront fragmented data, weak metadata, inconsistent governance, and high regulatory scrutiny. Dr. Chatterjee weaves in his Commitment–Preparedness–Discipline (CPD) governance framework, demonstrating why information readiness must be treated as a strategic capability, not a technical afterthought. The conversation illuminates how trust, data integrity, and responsible model oversight are emerging as competitive differentiators in the age of GenAI and agentic AI.
To access and download the entire podcast summary with discussion highlights - https://www.dchatte.com/episode-97-ais-missing-puzzle-piece-why-information-readiness-determines-ai-success/
In this insightful episode, Dr. Dave Chatterjee speaks with Greg Clark—longtime enterprise content management and cybersecurity leader—about a foundational but overlooked ingredient of AI success: information readiness. While organizations rush to implement artificial intelligence, many neglect the quality, governance, security, and contextual integrity of the data fueling these systems. As Clark notes, without clean, curated, and governed information, even the most advanced AI models will misfire—sometimes with damaging or legally significant consequences.
Together, they explore why “garbage in, garbage out” is more relevant than ever in the AI era, especially as enterprises confront fragmented data, weak metadata, inconsistent governance, and high regulatory scrutiny. Dr. Chatterjee weaves in his Commitment–Preparedness–Discipline (CPD) governance framework, demonstrating why information readiness must be treated as a strategic capability, not a technical afterthought. The conversation illuminates how trust, data integrity, and responsible model oversight are emerging as competitive differentiators in the age of GenAI and agentic AI.
Time Stamps
00:49 — Dave introduces Greg Clark
02:43 — Clark’s 20+ year journey
07:14 — Defining information readiness
08:32 — Importance of understanding data
09:58 — Data chaos and pitfalls
12:00 — Trust erosion
13:29 — Air Canada chatbot case
16:22 — Auditability and explainability
18:51 — CPD applied to AI governance
20:43 — Operational maturity
22:53 — JPMorgan’s Responsible AI Council
25:43 — Security as strategic capability
27:35 — Zero trust and data protection
30:32 — Mayo Clinic example
31:25 — Metrics for buy-in
32:50 — Destroy-your-business scenarios
34:21 — Trust-first culture
36:09 — Human-in-the-loop
37:20 — GDPR case
38:23 — Final reflections
To access and download the entire podcast summary with discussion highlights - https://www.dchatte.com/episode-97-ais-missing-puzzle-piece-why-information-readiness-determines-ai-success/
Connect with Host Dr. Dave Chatterjee
LinkedIn: https://www.linkedin.com/in/dchatte/
Website: https://dchatte.com/
Books Published
Cybersecurity Readiness: A Holistic and High-Performance Approach
Articles Published
