About the Host – Nicole McKinley 

Nicole McKinley leads Microsoft’s Global Customer Experience (GCX) organization, accountable for delivering differentiated customer experiences through business innovation strategy, planning, customer engagement, global activation of Region and Segment leadership teams, strategic programs, measurement and insights, and amplifying impact via marketing and communications. Under Nicole's leadership, the GCX organization is driving Microsoft's customer experience transformation and enabling customers and partners to harness the power of Microsoft to deliver differentiated experiences to their end customers as well. Customer obsessed and passionate about enabling delightful customer experiences through products, digital capabilities and people, Nicole is transforming the way Microsoft delivers customer experience by leveraging technology and empowering Microsoft employees to create a differentiated, connected customer experience in every interaction.

With over 20 years of experience creating business strategies, leading customer experience innovation, building new business capabilities, and landing large scale organizational change at country, regional and global levels within Microsoft, Nicole has a proven track record leading high impact change resulting in improved employee sentiment, customer experience and commercial success.

Read more about Nicole on LinkedIn

About Larj Media

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