When was the last time you applied for a loan or some form of credit? Was it a magical experience? Did it take just a few minutes from application to funding? What if robotic process automation could mimic the human element for the more common requirements for lending and what if the majority of these, often tedious, parts of the loan application process could be done simply through a mobile phone? There are many efficiencies still to discover in financial services, and automating more and more of the customer experience can make perfect sense while it frees up real well-trained humans to talk to customers when they need you most. In this episode of One Vision, Bradley chats with Joseariel Gomez Ortigoza, founder of Shastic, a companion application that helps make any process at your financial institution or fintech that much more efficient and customer-centric. Join us to hear why this matters, and how more processes can go Beyond Good when it comes to customer experience.