Why In The World Would Ulta Pause Its Target Expansion?
In this episode of the Omni Talk Retail Fast Five, brought to you by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand,Chris Walton and Anne Mezzenga break down Ulta's surprising decision to pause its shop-in-shop rollout with Target. Despite Target touting strong beauty performance, Ulta CEO Kecia Steelman—an operations leader and former Target exec—has decided to hold at 610 locations, raising questions about store traffic, brand alignment, and future investments. Chris compares Target to a ‘Mike Dexter’ moment in retail (3:00), while Anne explores how cultural sentiment and operational caution may be driving this pause (4:50).
📌 Key Moments:
(0:00) Ulta pauses shop-in-shop expansion at Target
(1:18) Target’s beauty sales vs. Ulta’s decision
(2:00) Placer.ai data and Target foot traffic
(3:00) Chris compares Target to “Mike Dexter”
(4:50) Anne discusses Kecia Steelman’s operational mindset
(7:00) Target’s unusual pullback on a major partnership
(8:00) Implications for Target’s brand and comp sales
For the full episode head here: https://youtu.be/US96EqI2Bnk
#ultabeauty #target #retailnews #retailstrategy
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00:00 - Untitled
00:00 - Ulta's Strategic Pause on Target Expansion
01:09 - Analyzing Target's Earnings Call and Market Performance
03:18 - Target's Retail Strategy: The Mike Dexter Analogy
04:07 - Shifts in Leadership and Strategy at Ulta
06:55 - The Impact of Leadership Changes on Target's Strategy
07:59 - The Impact of Market Dynamics on Retail
Ulta has announced that it's pausing its stop, shop and shop, not stop and shop, which you could also do, but it's pausing its shop and shop expansion plans with Target, according to Retail Dive.
Speaker AUlta Beauty's new CEO Keisha Steelman, told an audience at JP Morgan's annual Retail Roundup conference last week that the beauty retailer would hold steady at its roughly 610 target shop and shops this year.
Speaker AThe news comes after the two retailers opened 101 Ulta Beauty at Target locations in 2024 and and that back in Q2 last year, Stillman said that Alta was still on track at that point to meet their 800 store commitment with Target.
Speaker AChris, I have to know, what do you think here about Alta's decision to pause this expansion at Target?
Speaker AAnd what does this tell you about that relationship?
Speaker BOoh.
Speaker BOh man.
Speaker BAnd yes, we're starting off a little spicy.
Speaker BStarting off.
Speaker BYeah, why not April 16th podcast off spicy.
Speaker BIt's after tax day, so why not let's get a little hot under the collar to start out.
Speaker BWell, my big take here is that something definitely feels amiss.
Speaker BYou know, I think that's without a doubt.
Speaker AYeah.
Speaker BBecause I look and here's why I look back at Target's earnings call, because I was kind of like, I thought they talked about beauty performing pretty well and they did.
Speaker BHere was a direct quote from Target CEO Brian Cornell right out of the get go in that earnings call.
Speaker BAnd I counted it, folks, in the sixth paragraph of his 24 paragraph opening prepared remarks.
Speaker BThat's how early it was.
Speaker BHe said, quote, we had an outstanding year in beauty.
Speaker BWe saw nearly 7% sales growth and share gains.
Speaker BEnd quote.
Speaker BI'm like, say what?
Speaker BLike, and, and Ulta's pausing.
Speaker BSo how does, how does that jive?
Speaker BAnd like, I just don't get it.
Speaker BI'm dying to hear what you think too.
Speaker BBut, but it does make me wonder.
Speaker BIt makes me wonder a few things.
Speaker BSo first of all, how was that sales performance that he quoted weighted against the front end of last year versus the back end?
Speaker BBecause Target's back end has not been that great.
Speaker BNumber two, the numbers I've seen from our friends at Placer AI recently show Targets Traffic just fought.
Speaker BSorry, sorry.
Speaker BTargets traffic.
Speaker BTraffic.
Speaker BWhat the hell is traffic at Targets Traffic falling off an absolute cliff in February.
Speaker BNow, I haven't seen the March numbers yet, but you know, that's particularly, you know, it's correlated with their DEI stance.
Speaker BAnd so God knows what Ulta is seeing from a traffic perspective.
Speaker BAnd Ulta is probably looking at this as well as all the other macroeconomic economic factors that are playing into things and saying, like, I.
Speaker BWe just.
Speaker BWe just don't want to make investments right now in this.
Speaker BAnd.
Speaker BAnd, sorry, Target, like, you're just not showing us what we need to see from you to say, hey, we want to invest in 200 more stores roughly with you.
Speaker BSo.
Speaker BSo that can't be good for Target because that means some of the comp sales that they were counting on from this rollout is not going to happen.
Speaker BAnd, you know, Target, as we talked about on the show, growth and comp has been hard to come by, so.
Speaker BAnd it's sort of the best analogy that I can make.
Speaker BI think you're going to love this.
Speaker BRemember the movie Can't Buy Me Wait?
Speaker BYou remember Can't Hardly Wait?
Speaker ARemember the Can Hardly Wait?
Speaker AYes.
Speaker BCan't Hardly Wait.
Speaker BI Can't Buy Me love.
Speaker BCan't Hardly Wait.
Speaker BYou remember that movie Mike?
Speaker BYou remember Mike Dexter?
Speaker BMike Dexter was like, the cool guy.
Speaker BAnd then Jennifer Love Hewitt dumps him.
Speaker BHe's like the bee's knees.
Speaker BHe's dating her, and then he's left for the entire movie just wandering around the party looking absolutely pathetic.
Speaker BAnd I feel like Target is becoming the Mike Dexter of retail now, potentially, with saying, like, you know, we're not going to go with you.
Speaker AThey're going Dexter Spade, which is kind.
Speaker BOf like a Kate Spade, is kind of like, yeah, okay, whatever.
Speaker BYou know, they've got the pea catchers on the aisle.
Speaker BLike, what's going on?
Speaker BLike, I don't want Target to be the Mike Dexter of retail.
Speaker BBut anyway, what do you think?
Speaker BAnd so I told you I was going to start off hot.
Speaker BI did.
Speaker BI tried to bring the analogy.
Speaker AYou brought it all.
Speaker AAnd how I'm going to tie this together is still a mystery to me.
Speaker ASo stick with us, folks.
Speaker AI.
Speaker ALook, I'm not too surprised.
Speaker AI mean, just given what you said in traffic alone.
Speaker AI mean, Ulta and Sephora are neck and neck trying to gain share in as many locations as they possibly can right now.
Speaker AAnd I think for me, it's really looking at Keisha Steelman.
Speaker AShe just took the reins as CEO a few months ago, and she's a tried and true ops leader.
Speaker AI mean, she also worked at Target herself before, you know, coming into role at at Ulta.
Speaker AAnd so I trust that she's making a move here that's looking out for what's best for Ulta and the operations that they're doing inside those Target stor.
Speaker AAnd my guess is it's just, you know, it's a perfect storm of, of things happening all at once.
Speaker AI think it's an uncertain economy, lower football.
Speaker AAnd also, you know, maybe she just wants to give a little more germination time to some of these concepts too.
Speaker ALike they just rolled out a bunch more in 2024.
Speaker ALike, this is, this is a big.
Speaker ARight, right.
Speaker AAnd so I think that maybe it's just like, let's pause, let's not invest a bunch of money right now and just keep, keep it on going and then dealing with the issues that may be arising positive and negative out of this.
Speaker AAnd let's just be really strategic and thoughtful about it.
Speaker AAnd I think the last part that I'll add, especially in a beauty category, Chris, I'm wondering how much the impact of a brand that's not doing well in popular culture right now and among some audiences that are big beauty supporters and big beauty spenders.
Speaker BI'm wondering, where are you going with this?
Speaker BWow.
Speaker AI'm wondering what, I'm wondering what's happening in terms of, you know, I mean, I, I look at just the posts that have been or the comments that have been made on our Target posts alone, and I can only imagine what's happening to Target and right now and what, what feedback they're getting from people.
Speaker AAnd maybe it's just Ala saying, like, hey, let's like, let some of this settle before we start going big and we wrap our brands together so closely.
Speaker ASo I, those are just a few things that I think could be swirling around in the background.
Speaker AUltimately, I think it's, it's its traffic to the stores and whether or not this is really going to continue to make an investment for Ulta.
Speaker ABut I think that some of those other things are also playing a factor.
Speaker BWow.
Speaker BWow.
Speaker BOkay, so a couple, a couple, a couple of questions for you in tort.
Speaker BSo you interviewed Keisha Steelman at Shop Talk Fall.
Speaker BRight.
Speaker BYou last year on stage.
Speaker AYes.
Speaker AYep.
Speaker BYep.
Speaker ARight before she took the CEO role.
Speaker AYes.
Speaker BI can't remember, was she in charge or did she oversee the Target rollout?
Speaker AShe did.
Speaker BShe did.
Speaker BRight?
Speaker AYeah.
Speaker BSo this is a big deal because she's, it's not like she's the new CEO saying, I want to reevaluate this.
Speaker BYou know, I'm going to come in, you know, carte blanche, stop everything till I get a sense of what's going on.
Speaker BNo, she's been intimately connected with this rollout for a long time.
Speaker BSo that makes this News even bigger to me when you read between the headlines.
Speaker ARight, I agree.
Speaker BYeah.
Speaker AYeah.
Speaker AEspecially like I said, given her background, like, I think she's everyone that I've talked to that's worked for her.
Speaker AIt said that she's, you know, a no BS kind of person.
Speaker ALike either it's working or it's not.
Speaker AAnd we course correct immediately if it's not.
Speaker AAnd so that's, that's where I think, like you're.
Speaker AYou're really looking at some, some big calls here from Keisha about where the direction of the company is going and what's best for Alta.
Speaker ASo.
Speaker BAnd, and the other.
Speaker BYeah, no, and the other question I want to ask you to and was, can you ever remember a time in the history of Target with its brand and its brand cachet where someone has announced a rollout and then said we're going to pull back and not go forward with this?
Speaker BI cannot.
Speaker ANot that I can think about the.
Speaker BTop of my entire 20 year history of being intimately involved with that brand.
Speaker AYeah, I mean, this is a huge undertaking as well.
Speaker AI mean, we're talking about complete remodels of stores and things to support this.
Speaker ASo I think, you know, this is really a unique case, but I think.
Speaker BThat I have all the time.
Speaker BThat's all the time.
Speaker BI think the remodel level.
Speaker ANot to the level, particularly if Ulta and location.
Speaker BNot for Ulta.
Speaker BNo, not for Ulta.
Speaker BAnd the cost for Ulta too.
Speaker BBut.
Speaker BYeah, but people are coming in and remodeling those stores all the time and paying for the remodels all the time.
Speaker BBut to your point.
Speaker BYeah, right.
Speaker BYeah.
Speaker BUlta just doesn't see the value in it.
Speaker BSo crazy.
Speaker BWow.
Speaker AYeah.
Speaker BWow.
Speaker AEither way, not good news for Target right now on top of everything else they're dealing with.
Speaker ANot the news that you want to be going out at this time.
Speaker BSo hopefully something so net net.
Speaker BThis story is more about Target 2 than it is about Ulta.
Speaker BDo you think that's because of our Minneapolis bias or do you think that's really the case?
Speaker BI think it's actually really the case.
Speaker BI do.
Speaker BWe try not to be biased on this show as much as possible.
Speaker AYeah, I.
Speaker AI would say it's more about what's happening with Target than.
Speaker AI think you're right.
Speaker AI think it's more about what's happening with Target and Alta's response to it.
Speaker BYeah.
Speaker BWow.
Speaker BFascinating.
Speaker BFascinating discussion.
Speaker BGod, it's going to be fun to watch this year play out.