Walmart To Test Beauty Bars In 40 Stores
Walmart is testing a new beauty bar concept at 40 stores as part of its spring sale event, and Chris and Anne dive deep into what it means for the retailer's future (00:04). Chris highlights how this test differs from Target’s Ulta partnership and lets Walmart fully own its beauty experience (01:45), while Anne shares insights from her past at Target and her shift to buying drugstore beauty via Walmart Plus (02:50). They both discuss how beauty bars create immersive, high-touch customer experiences while tackling in-store theft through controlled environments (04:00). Bonus: behind-the-scenes tidbits from their visit to Walmart’s Store of the Future in Mississauga (01:07).
For the full episode, head here: https://youtu.be/YZOCyd_MPhw
This week's episode was brought to you by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand.
#walmart #beautybar #retailinnovation #walmartplus #cosmetics #retailnews
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
00:00 - Untitled
00:16 - Walmart's Spring Beauty Event
01:03 - The Evolution of Beauty Retail at Walmart
03:27 - The Shift in Beauty Retail Dynamics
04:50 - The Evolution of Beauty Retail Spaces
05:14 - Introducing a New Beauty Experience at Walmart
Walmart is testing beauty bars at 40 stores in tandem with its spring sale event.
Speaker AAccording to Retail Dive, Walmart will be offering 1800 deals during the spring beauty event, which started Friday and goes through May 31.
Speaker AWalmart is offering savings on skin care, cosmetics, hair and accessories, and also piloting beauty bars at 40 select locations where shoppers can now browse new products, talk to beauty experts and and test samples.
Speaker AChris, do you like Walmart's beauty bar test or do you think this is one case where beauty is clearly in the eye of the beholder?
Speaker AWow.
Speaker BNicely done, ad.
Speaker BYou're doing some really awesome questions today.
Speaker BYou know, for I, I'd say 100%.
Speaker BI think it's a smart test.
Speaker BThat's where I might answer that question.
Speaker AYou know, so unlike these flowers.
Speaker BYeah, unlike Target flowers, this is a test versus a rollout too.
Speaker BBig difference there, you know, so, and I think this is the other important point about this is a test informed by previous testing.
Speaker BSo we saw that one of the first iterations of a beauty bar concept at Walmart store of the future just outside of Toronto last week on our travels, which.
Speaker BStay tuned, folks.
Speaker BWe're gonna have a video coming of our experience of Walmart store of the future just outside of Toronto here, hopefully dropping very soon, probably even in the next week if everything turns out right for us.
Speaker BSo.
Speaker BSo I just think this is a natural extension of that test.
Speaker BAnd what I like about it even more, though, Ann, is that unlike, you know, Target or even Kohl's with Sephora, you know, Target's beholden to Ulta for its beauty experience.
Speaker BGood and bad, the good and bad that comes with you being beholden to saying, you know what, this brand, come into my space and put up shop.
Speaker BWalmart, however, can control its own destiny and still work with the beauty brands to upscale the experience as much as necessary to drive comp, similar to how they've done with apparel both online and in stores.
Speaker BSo I mean, and you're a vaunted, you're a vaunted Walmart plus convert at this, this point in time, especially over the last year since you signed up.
Speaker BSo my question for you is, like, how many beauty products have you procured since joining Walmart Plus I'm actually interested to know that.
Speaker BI bet you it's at least more than 10, if not far more than 10, but I don't know.
Speaker BSo that makes me think like this is a smart way to upscale your beauty without having to pay or be beholden to another brand for the long run.
Speaker AFor sure.
Speaker AI'm surprised you don't know because I feel like all my notifications go to you every time that I purchase.
Speaker BI had to turn them off because I was getting so damn many of them.
Speaker BAnd I was like, that's why I'm like, it's got to be at least 10.
Speaker AYeah.
Speaker AI mean, I shifted almost all of my drugstore beauty purchases to Walmart when I joined Walmart.
Speaker APlus, I think the other, like, key thing is, you know, Target.
Speaker AI used to work on the beauty concierge program at Target, which put those, those concierge and beauty bars inside the drug area to like the drugstore makeup area.
Speaker AAnd you're 100% right.
Speaker ALike, there are people in the Ulta aisles, but those people are specific to the Ulta brands that are within Target.
Speaker AYou don't, you lost that, that guidance.
Speaker AAnd really the people that would sit there and help you at Target figure out like, okay, I want to dupe for Dior lip oil, which one is the best one here?
Speaker ALike, you could go into a beauty advisor Target in the past and you, they would help you find that.
Speaker AAnd I think that's where Walmart's going to steal away these people.
Speaker AWhere you're going to go, like, you're going in there, you're in this, like, sectioned off area of beauty, which is another interesting thing that I'll touch on here in a second.
Speaker ABut you get to have these rich brand experiences.
Speaker AYou were even saying we were walking through the Toronto one, like, brands will pay to show up in these spaces in a different way to educate the, the beauty bar consultants so that they will be able to start to answer and enrich those experiences both in the store and online when I'm ordering from Walmart.
Speaker APlus, if I'm not, you know, going in a store to experience these beauty bars.
Speaker AAnd I, I absolutely love that.
Speaker AThe, the last part is, you know, the biggest change that I noticed, whether it was in the Palm Springs Target or, sorry, the Palm Springs Walmart that I went to or the, the Walmart Toronto store that we were in last.
Speaker BWeek, is that Mississauga technically and Mississauga just outside of Toronto.
Speaker BThat's a big difference from those Canadian, Canadian Omni Talk fans out there.
Speaker AYes, that's true.
Speaker AThe Mississauga store.
Speaker ASo anyway, they're, they're quarantined off.
Speaker ARight.
Speaker ABeauty is also a very high theft area.
Speaker AAnd so what I love about this is it takes, they like are making lemonade out of lemons here instead of making this like a crappy experience where, you know, you gotta wait for somebody to come in.
Speaker AThey're like using this to their advantage at Walmart, which I think is another just such a smart thing to do.
Speaker AMake this a special area, make it a beauty bar.
Speaker ANot, not an area where you have a separate register and the brands are showing up.
Speaker AIt's like, no, let's make an experience out of this and see instead of making it this just like extra area that I have to shop in or like making me feel weird because I'm going into this other area.
Speaker AIt's like let's department stories this where it's like, this is cool.
Speaker AThis is a boutique.
Speaker AYou get to have the knowledge and you get.
Speaker AThey're bringing all the expertise in this space with you so that you have this amazing beauty experience at Walmart.
Speaker AAnd I, I'm thrilled.
Speaker AI think it's such a great move.
Speaker BYeah, it's a great point.
Speaker BLike, it's a new wrinkle on the controlled entry and exit concept that we've talked about before.
Speaker BI don't know if they're going to be doing that in the beau.
Speaker BOur tests that, that they're talking about here, but we've definitely seen, you know, iterations of that through our travels recently.
Speaker BSo, yeah, it's, it's an interesting new rickle.
Speaker BIt's, it's a smart thing you brought up.