Walmart Streams Dolly Live, Cyber Week & The Rise Of Digital Dollar Toy Stores | Fast Five
In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Ownit AI, Avalara, Mirakl, and Ocampo Capital, Chris and Anne discussed:
- The implications of this year’s Black Friday and Cyber Week data (Source)
- Walmart’s aggressive push into livestreaming, culminating with Dolly Parton live on Cyber Monday (Source)
- OpenAI’s evaluation of chatbot advertising (Source)
- Digimarc partnering with Picadeli to reduce price look up fraud at the salad bar (Source)
- And closed with a discussion on how the retail industry should view overseas marketplaces, aka “Digital Dollar Stores,” getting into the toys business (Source)
There’s all that, plus something called “Shrimp Jesus” and how often Anne gets a craving for Kraft Mac & Cheese.
Music by hooksounds.com
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
00:00 - Untitled
00:05 - Introducing the OmniTalk Fast5 and Its Sponsors
02:57 - The Omnistar Award Announcement
13:32 - The Rise of Live Streaming in Retail
18:16 - The Future of Ads in AI Products
28:32 - The Rise of Toy Sales on Shein and Temu
37:54 - The Rise of Shrimp Jesus
The OmniTalk Fast5 is brought to you in association with the A and M.
Sponsor
Consumer and Retail Group.
Sponsor
The AM Consumer and Retail Group is a management consulting firm that tackles the most complex challenges and advances its clients, people and communities toward their maximum potential.
Sponsor
CRG brings the experience, tools and operator like pragmatism to help retailers and consumer products companies be on the right side of disruption and Avalara Avalara makes tax compliance faster, easier, more accurate and more more reliable for 30,000 plus business and government customers in over 90 countries.
Sponsor
Avalara leverages 1200 plus signed partner integrations to power tax calculations, document management, tax return filing and tax content access.
Sponsor
Visit avalara.com to improve your compliance journey and Miracle Miracle is the global leader in platform business innovation for e commerce.
Sponsor
Companies like Macy's, Nordstrom and Kroger use Miracle to build disruptive growth and profitability through through Marketplace, Dropship and retail media.
Sponsor
For more, visit Miracle.com that's M I R A K L.com and Own It AI Own It AI helps the world's leading retailers advance their e commerce shopping experience with AI.
Sponsor
To learn more, visit ownit Co and finally, Ocampo Capital.
Sponsor
Ocampo Capital is a venture capital firm founded by retail executives with the aim of helping early stage consumer businesses succeed through investment and operational support.
Sponsor
Learn more@ocampo capital.com hello, you are listening.
Ann
To Omnitalk's Retail Fast Five ranked in the top 10% of all podcasts globally and currently the only retail podcast ranked in Apple's top 100 business podcast.
Ann
The Retail Fast Five is a podcast that we hope makes you feel a little smarter, but most importantly, a little happier each week too.
Ann
And the Fast 5 is just one of the many great podcasts that you can find from the OmniTalk retail podcast network alongside our Retail Daily Minute, which brings you a curated selection of the most important retail retail headlines every morning and our Retail Technology Spotlight series, which goes deep each week on the latest retail technology Trends.
Ann
Today is December 4, 2024.
Ann
I'm one of your hosts, Ann Mazanga.
Chris
Is that what data Zan I'm Chris Walton.
Chris
It is.
Ann
It's December already.
Ann
We're here.
Ann
We're gonna break down all the top headlines from the past week.
Ann
Chris making waves in the world of Omnichannel retailing.
Ann
Chris it's also the first week of the month.
Ann
I still haven't gotten the Bone Thugs in Harmony cameo yet to start singing Wake up, Wake up, Wake up.
Ann
It's the first of them, you know that song.
Ann
The first month.
Chris
No, I have no idea what that song is.
Chris
And Bones, we've.
Chris
We've talked about this before.
Chris
Bones.
Ann
I know, but I really.
Chris
That would be not in my rotation and not in my rotation.
Ann
Well, it should be.
Ann
And then I feel like that would be the best way to introduce each month's Omnistar, which you're about to do.
Chris
That's right.
Chris
Because it is the time to announce this month's Omnistar.
Chris
You're right, Anne.
Chris
And for those that may not be familiar with the Omnistar, while Anne sings quietly in the background, a song that.
Chris
I have no idea what she's singing.
Ann
Come on.
Ann
Yep, yep, I'm still singing it.
Ann
It's okay.
Chris
Go ahead, keep going.
Chris
Our Oddystar award is the award that we give out each month in partnership with Corso to recognize as the top omnichannel operators out there.
Chris
Not the pundits, not the so called experts, but the real life retail operators making a difference inside of their organizations.
Chris
And Corso's AI copilot coaches retail leaders to optimize store performance at every level.
Chris
You can transform your retail operations from data overload into data powered.
Chris
This month's award goes to.
Chris
Ed.
Chris
Do you have a drum roll?
Chris
Do you have any other music you want to do here?
Ann
No.
Ann
Don't make me sing.
Ann
Don't make me sing, Chris.
Ann
No, I don't.
Ann
Go.
Ann
Go.
Chris
Flip the hair like.
Chris
Wicked.
Chris
Wicked.
Ann
Don't make me stick.
Ann
Don't make me.
Chris
Yes, there you go.
Chris
There you go.
Chris
I love it.
Chris
Love it.
Chris
This week's Omnistar.
Chris
This month's Omnistar award goes to.
Chris
Dave Weinhold, the VP of technology for Omnichannel Pricing, promotions and competitive intelligence at Lowe's.
Chris
Yes, we have known Dave.
Chris
Yes.
Chris
At Lowe's Companies, particularly because there aren't two lows in the retail industry.
Chris
Lowe's Companies, Inc.
Chris
To be exactly precise.
Chris
And we have known Dave for a long time.
Chris
And I got the chance to connect with him at a breakfast we hosted with Soft Tech at Shop Talk back in March.
Chris
And I gotta tell you, and I was.
Chris
I learned a ton from Dave.
Chris
And that just that hour I spent with him, he got me thinking about everything from pricing to what.
Chris
What particularly captivated me and still gets me thinking about that conversation to even to this day is his thoughts on the management complexity of having a remote workforce, which is a topic, I don't think.
Chris
Whoa, slow that down enough.
Ann
Topic of having the management complexity that.
Chris
Comes from having a remote workforce.
Chris
Like as a manager.
Ann
Yes.
Chris
It brings on a lot of challenges and Dave had a lot of articulate thoughts about that and it shows me that he's, he's thinking about things at the next level too.
Chris
So.
Chris
So, Dave, congrats, buddy.
Chris
This month's Omnistar Award goes to you.
Chris
All right, as we get to the.
Ann
Headlines, let's do it.
Ann
Let's do it.
Chris
All right.
Chris
In this week's Fast5, we've got news on Walmart teaming up with Dolly Parton for live streaming.
Chris
OpenAI Evaluating Chatbot Ads Piccadilly's new partnership with Digimark I always like saying Piccadilly whenever we can get them into the Fast five.
Chris
Shein and Temu getting into the toys business.
Chris
But we begin today with Black Friday and Cyber Monday news.
Ann
And that's right, Chris.
Ann
According to Adobe Analytics, Cyber Week, the five day period, even though it felt much longer between Thanksgiving and Cyber Monday, brought in online sales of $41.1 billion, which was an 8.2% increase over last year.
Ann
This was bolstered by record spending online during Thanksgiving, which was up 8%.
Ann
8.8% exactly year over year.
Ann
Black Friday, which was up 10.2% year over year and over the weekend of November 30th to December 1st, also up 5.8% year over year.
Ann
Other notable statistics include first that consumers spent a total of $13.3 billion on Cyber Monday, up 7.3% year over year and surpassing Adobe's initial projection of $13.2 billion.
Ann
Mobile shopping also dominated on Cyber Monday.
Ann
50%.
Ann
57% of online sales came through a mobile device.
Ann
In contrast, back in the 2019 holiday season, just 33% of Cyber Monday online sales came through through a mobile device.
Ann
Buy now, pay later also hit a new milestone.
Ann
BNPL usage hit an all time high on Cyber Monday, driving $991.2 million in spend.
Ann
Chatbots, powered by generative AI also made a mark on the holiday season on Cyber Monday.
Ann
Traffic to retail sites from chatbots.
Ann
I.
Ann
E.
Ann
Shoppers clicking on a link to a retail site increased by 1,950%.
Ann
I can't even believe that's a lot.
Ann
And then finally, basic zero.
Ann
Yes, social media influencers share revenue came in at 20.3% on Cyber Monday, which was up an impressive 6.8% year over year.
Ann
Chris, what are your takeaways?
Ann
I got the hell out of here and went to Mexico.
Ann
But what were your takeaways from being out in stores and online over Cyber Week?
Chris
First of all, my number one takeaways.
Chris
Nice Read of all those statistics.
Chris
Yeah, that was great.
Chris
Secondly, secondly, like when did Cyber Week become that?
Chris
When did it become Black Friday, December?
Chris
Monday?
Chris
I always thought it was Monday forward.
Chris
Like I don't know when this happened.
Chris
So someone clue me into that because that was news to me.
Chris
I don't, I had no idea.
Chris
You don't know?
Chris
But yeah, I guess, I don't know.
Chris
I guess I used to talk about it differently.
Chris
But there are, I have a lot of takeaways beyond, beyond those two things.
Chris
And in addition to that, I want to get to the implications because I think the implications of this year's Cyber Week, quote unquote, are pretty, pretty startling actually, when you get right down to it.
Chris
So yeah, one, I think it's a continuation of the trends we've long seen, particularly at this point in the year where, you know, and the specifically the statistic I would point to you are the overall online growth, the mobile dynamics and the BNPL usage.
Chris
Like all those are trends that have just continued forward.
Chris
Two, we made a joke of it because the base is low, but you have to, you have to call out generative as impact showing up for the first time, which I would equate similarly to how we looked at mobile probably back in 2010 when it was just on the scene.
Chris
General is going to follow that same trajectory, if not go even faster based on some of the other headlines we've covered on the show and are going to talk about later in today's episode as well.
Chris
And then three, as I've long said, influencers are the new merchants and to see them being responsible for 20% of revenue via affiliate linking is pretty darn telling.
Chris
Yeah, so, so those are my three.
Chris
But then fourth, poor stores.
Chris
Poor stores, yeah.
Chris
Lots of different figures out there.
Chris
And yeah, it feels like storage traffic was at best like flat and, and, but also probably down, you know, across the week.
Chris
But it's hard to tell.
Chris
People always have different numbers on that.
Chris
But, but I was personally shocked when I went to the stores on Saturday.
Chris
The mall and the stores.
Chris
I was surprised at how little traffic there actually was.
Chris
So that implies to me a couple of things.
Chris
One, it applies that retailers that don't get to the punchline to the joke of digital.
Chris
Next year you're going to see them unleash a whole host of store only door busters in a way that we've never seen before.
Chris
So that's going to be my tell in terms of who gets this and who doesn't understand where retail is going in.
Chris
Is the door busters next year.
Chris
But those that do, yeah, they're going to unleash their brands via TikTok live streaming, ensure that their products show up in the right way and are shoppable via AI platforms.
Chris
So it's going to be a tale of two retailers and next year, which way are we going to go?
Chris
And my bet is on the latter being successful, not so much on the former being successful.
Chris
What did you think?
Ann
Yeah, I don't know.
Ann
I mean I was actually surprised this year the, the mobile spending surpassing desktop, that that was I think a big number to pay attention to for all the reasons that you called out, especially the, the AI personalization that I felt like was being done.
Ann
And now, I mean I'm, I'm going through this anecdotally and what messages I was getting from retailers who I'm subscribed to, text notifications from or have, you know, whose app I have on my phone.
Ann
I think that was really interesting here.
Ann
And it gets at the, it actually to me gets the door busters question, which I want to see if we do actually see more door busters or if, because this generative AI being applied to personalization of these offers that we're talking about to me as a customer versus you as a customer, like I wouldn't be surprised to see if we see even further mobile penetration there and now that people are tracking us a little bit more closely.
Ann
Like if we step to see those doorbusters move from the store to mobile and online as a way for the retailers really to have a better sense of like how much inventory do we have, what demand do we have, what incentives can we get for people to come on so that we can develop that one to one relationship with our customers in an even stronger format.
Ann
Because I was getting so many texts like multiple times a day throughout the week last week and this week.
Ann
And so I think that that's something that I think we're going to continue to see monitored very closely and continue to whether that's an influencer sending that or the retailers themselves build as we go on to future Cyber Week deals.
Ann
But you know, the last thing that I'll call out, Chris, is that the retailers did seem very thirsty this year.
Ann
Do you familiar with that thirsty term, Thirsty?
Chris
Yeah, I am, but I don't know how in terms of my understanding of the term thirsty.
Chris
I'm not sure how I've been reading.
Ann
I've been reading a lot about this.
Ann
I've been hearing a lot about this from other friends.
Ann
You know, even at the Thanksgiving Dinner table.
Ann
Like what are you guys excited about for Black Friday?
Ann
It's my favorite question to ask.
Ann
And the response has been overwhelmingly like this deal fatigue.
Ann
Like when is, when am I going to get the best deal?
Ann
And if you have my contact information, I'm, I'm subscribed to your text program like don't send me a deal and say this is the best deal you're going to get.
Ann
It's 45% off something that never goes on sale and then the next three days.
Chris
Right.
Ann
You're offering me a different one like that to me is the real room for improvement here from retailers is that I think that there's too much deal display going on.
Ann
So pick one thing, go with it.
Ann
Really invest in AI to tell you who your best customers are and how to approach them with the right promotional strategy.
Ann
Because right now it just feels like it's, it's not strategic.
Ann
So that would be the one thing that I think I'll be keeping an eye out for next year for Cyber Week.
Chris
Yeah, interesting that that whole idea is interesting.
Chris
It's, it's harder to do than you would imagine because of the markdown cycles that come into play.
Chris
But I think the other point too is like, you know that that'll get, we'll get to.
Chris
In the next few headlines too is like yeah, with Genove coming on, do you invest in the platform?
Chris
Did you invest in your own platform?
Chris
So if people start using natural language queries in their searches on Walmart or Target or whatever, are you prepared for that?
Chris
Can you serve up ads in those?
Chris
Like that's that, that's how you get to the personalization you're talking about.
Chris
It's going to be hard to do when you don't have the first party data necessarily.
Chris
Right.
Chris
If you go through the open air and the perplexity and all that kind of stuff too.
Chris
Or an you could do what we're going to talk about in this next headline, which it sounds like we kind of agree that that's where we think the winners should place their bets is in the digital sphere versus going to store.
Ann
Yes.
Chris
Because in headline number two, Walmart teamed up with Dolly Parton for a Cyber Monday livestream.
Chris
Yes, Dolly Parton according to Chase Store Age, Walmart hosted a special Monday shoppable live stream on the Walmart live platform at 7pm Eastern on Monday this past December 2nd with the help of Livestream shopping technology provider Talk Shop Live.
Chris
I and I actually logged into it live personally from the grocery store while I was at the grocery Store.
Chris
I put it on, I watched it.
Chris
I actually, I actually made a comment as you too because you're our Walmart plus holder.
Chris
So like that's how I got.
Chris
So I said something that probably embarrassed you.
Chris
But, but yeah, Dolly was there.
Chris
She's talking about products which she had an interactive feed going on below and it was easy to click Buy links right at the bottom of the screen.
Chris
So, you know, and my question to you is this, as a new Walmart plus super fan, do you think Walmart is onto something with its jump into live streaming?
Ann
Yeah, for sure.
Ann
I mean I think Dolly Parton is a great like, yes, that helps make the headlines.
Ann
Of course people are going to buy whatever Dolly is selling.
Ann
She's so beloved among all of us here in humanity.
Ann
But I think what is most interesting to me about this headline that didn't get the coverage Chris that it should is that not only is Walmart investing in live streaming for themselves, but they are invested in doing this for other sellers on the Walmart marketplace who can now pipe their products in.
Ann
They can have immediate live stream capabilities.
Ann
And I think that, that like this is an all boats rise situation.
Ann
Like yes, if you know you're going to have consistent, great quality of live streaming from Walmart, you know, as a retailer themselves bringing on people the likes of Dolly Parton, your customers are always also going to expect to see that from the other sellers on your site too.
Ann
You have to have consistency as that brand.
Ann
So I think that's really the huge part of the story.
Ann
Sorry Dolly, I don't want to put you in the corner, but I think that's the key component here is that Walmart's going all in smartly as they do investing in live streaming across the platform, not just for themselves.
Ann
So I think that's, that's, it's going to be a great way to continue to keep customers coming to Walmart to shop and having a consistent experience.
Chris
What do you, yeah, those are great, those are great points and I would, I would, the thing I would add to it is I didn't realize how active, I mean you kind of highlighted a little bit, but I didn't realize how active Walmart is with live streaming.
Chris
I mean they aren't just, they aren't just working 9 to 5 on this and with Dolly they're working overtime with the likes of Serena Williams has done a live stream with them, Jordan Sparks and my personal crush and Instagram follow Christina hall even like they, they, you go on their page, they have all these live streams.
Chris
You can watch that are upcoming or they've done in the past.
Chris
And it's all accessible versus via the Walmart website too, which is something.
Chris
When Best Buy did this last year, we commented about how it was kind of disjointed.
Chris
You had to go off platform.
Chris
The experience was hard to find.
Chris
That's not the case here with Walmart.
Chris
And the other point I'd make too, and we've learned this through our conversations over the years, is it a live stream shopper is a more loyal shopper.
Chris
And that's the key here.
Chris
All this revenue from these events is additive.
Chris
The overhead's probably pretty low.
Chris
It's pretty manageable and easy to understand the impact that it's having from on the income statement.
Chris
As an isolated event, you can see what's working and what's, what's working well.
Chris
And you know how much it's going to cost, right?
Chris
You do?
Ann
Yes.
Chris
So like.
Ann
Yes.
Ann
And that's not, I was just going to say like the even more important point that you're getting at too, Chris, is that this content, while it was live at one point in time, now can go on product pages.
Ann
Like you still get that engagement with the consumer, the longer lasting engagement, the bigger basket size.
Ann
When you start putting that on your product pages like it's a no brainer.
Chris
Yeah.
Chris
And then the last point going bridging the two headlines that we talked about so far, like I went in search, I just went because I was like, oh my God, I had no idea Walmart was doing this much live streaming.
Chris
I went and searched live, live shopping at Target.
Chris
You know what it returned me and it returned me a toy shopping cart.
Chris
That's what I got back, a toy shopping cart.
Chris
So it goes back to your thing last week too about, you know, who's really, who's really investing here and who's really thinking about the next stage of retail's evolution.
Chris
I thought that was fascinating.
Ann
Yeah, I mean it's, you have this happening at Amazon still very significantly with their live streaming.
Ann
You have it happening in that Walmart, you have it happening at Wayfair.
Ann
Like all these major players are investing it in some way, shape or form and it's going to be critical, I think to a retailer strategy for next year.
Ann
Especially with the rise of influencer based purchase.
Chris
20% of revenue is coming from influencers.
Chris
That's crazy.
Ann
Yeah.
Ann
All right, Chris, let's go on to headline number three.
Ann
OpenAI is thinking about deploying chat bot ads.
Ann
Shocker.
Ann
According to Axios OpenAI CFO Sarah Friar told the Financial Times that OpenAI is weighing the inclusion of ads in its products, but wants to be, quote, thoughtful about when and where we implement them, end quote.
Ann
Chris this is also the A and M put you on the spot question.
Ann
They have to say this.
Ann
A couple of months ago we talked about Amazon embedding ads in its Rufus Gen AI search, but at least that use case was based on product search.
Ann
When you talk about Embedding ads in OpenAI for any variety of search queries, how worried are you about this potentially disrupting the authenticity of results and commerce skewing non commerce conversations?
Chris
Chris oh, wow.
Chris
No, I'm not really worried about it at all.
Chris
And you know, I'm not, I'm not because I mean, I think it already exists.
Chris
I mean Google, Google already is totally, you know, everyone's used to it.
Chris
So I mean, and the other thing I think about too is like who doesn't want more ads in their life?
Chris
Like, honestly, like who doesn't, who doesn't want more ads?
Chris
But there's probably a few people.
Chris
But, but I think the other thing that's interesting about this is they alluded to in the article the fact that they're also thinking about launching a browser.
Chris
So they're clearly going after Google's territory here.
Chris
And so since it already exists, which makes sense, yeah, I don't see any worries that I have as a user or a consumer here.
Chris
But when I step back from the whole thing, step back, look at it from a higher level, I like this move because, you know, it should mean free access for consumers that want to use tools like this.
Chris
That's the thing about this, you know, it should also mean more deals on the products that I want to buy, like you were talking about in the first headline.
Chris
And the fact that last week we talked about Perplexity charging Pro users to shop via their interface means that OpenAI is definitely going to go all in on this.
Chris
You called it out in our show last week too.
Chris
They're going to go all in on the freemium model specifically, and therefore, of course they're going to deploy ads.
Chris
So, so, so while they're evaluating it to your point, it's a foregone conclusion at the end of the day.
Chris
And if you look at the rise of the other point I make here to close is like, if you look at the rise of social media services, even streaming services now, everything eventually appears to be going the way of freemium with ads, or at least lower cost with ads.
Chris
So net net ads, ads and more ads And I want to consume and it's the cheapest, most affordable way for me as a consumer to do it.
Chris
So bring it on.
Chris
That's what I say.
Chris
What do you think?
Ann
So my problem here, and maybe I'm Ms.
Ann
So listeners.
Ann
Chris, call me out if I am.
Ann
But my problem is like all of These sources that OpenAI is pulling from, they're from content that some of which has been created for profit.
Ann
Like they're from, you know, it's from an article in Refinery 29, like a reference with perplexity last week that's rating.
Chris
Like what are the best tools inherently biased content.
Ann
Exactly.
Ann
So I'm like, there's no unbiased content anywhere.
Chris
Really.
Ann
Like I just, I don't think that that's, that's a possibility.
Ann
So that word keeps getting thrown in here and I have a problem with that because I, I think they're, they're mistaking like where everybody's gathering all this information from.
Chris
So.
Chris
Yeah, but I think, but Ann, hold on a sec.
Chris
Because I say that's today, right?
Chris
Like you just talked about in the last like now you've got live streaming, you got influencers playing more of a role.
Chris
They're putting all their content now it's probably biased to degree because they're trying to sell you product, but you've got all their reviews and everything living on.
Chris
So the sphere is going to be peppered with all kinds of information at the most nano micro level around product for sure.
Ann
But again like you're getting anytime you have free, a free newspaper article that you're like, anytime you have free content, it's going to come with, with some sort of way to pay for that content being produced.
Chris
Right.
Ann
And there's no way to get the compute required for these chatbots like OpenAI to exist.
Ann
Like there's no way to do that without somebody paying for it.
Ann
Now I think that the thing that I actually like about this is that I think that the ads are going to get more personalized and more relevant because of this.
Ann
And that's where I think that's the, that's the benefit.
Ann
So if I am looking for, if I am asking a question of like, you know, I'm, I'm dealing with this health issue, for example, and then they're starting to serve up things that might be helpful that are relevant to that and that they know can continue to serve me in a way like this is again where if you're giving me information, what am I getting in return for it?
Ann
And I think that that's where these start.
Ann
These types of tools, whether it's Perplexity or OpenAI are really going to start to lever up on a, from like a Google perspective because they are able to give you richer data that is actually helpful to you when you're getting, you know, when you're giving them some information.
Ann
So to me, I think this is, this is a no brainer.
Ann
It makes total sense to me.
Ann
I think there's a little bit too much concern right now about unbiased information.
Ann
I think people need to dig a little bit deeper on that.
Chris
So, so basically net net, you're saying like Google's already a biased way that we all approach this now.
Chris
And so this is really no different.
Chris
Right.
Ann
Google, OpenAI.
Ann
Claude.
Ann
Like everybody's getting biased information already.
Ann
So it's not going to influence the.
Ann
I mean if you're not looking at anything you read online with a, with a grain, if you're not taking that with a grain of salt or you're, you're using a discerning eye to decide whether or not that's the source that you're going to use for your information.
Ann
Like.
Ann
Right, we all do that.
Ann
You should do that with these tools as well.
Chris
Right.
Chris
Yeah, you could go on.
Chris
We go on a tangential diatribe here of all the Black Friday deals you got to buy at every local news source you read on whatever app you read on your phone too.
Chris
But.
Chris
Right, but we won't and we'll spare our loyal listeners that because that's not interesting.
Chris
All right, Headline number four, according to Progressive Grocer, Swedish AI powered salad bar.
Chris
Five words I never thought I would ever hear myself saying out loud.
Chris
Swedish AI powered salad bar company Piccadilly and Digimart Corp, a global provider of digital watermarking technologies, have revealed a strategic partnership to address the increasing problem of retail shrink and food fraud in the fresh and prepared food categories.
Chris
The partnership integrates digimarc's advanced digital watermarks into Piccadilly's branded packaging, enabling retailers to implement secure automated product verification and ensure pricing accuracy at self checkout.
Chris
These invisible digital watermarks are embedded throughout Piccadilly's packaging for protection that's resistant to tampering and ensures that product information remains intact during the self checkout process, thereby helping retailers reduce price lookup fraud at self checkout.
Chris
And this is our second digimark siting this year in the OmniTalk Retail Fast 5.
Chris
Are you buying or selling invisible barcodes on your salad containers?
Ann
I gosh, I am buying and buying and buying this over and over again for a couple of reasons.
Ann
One, we've heard from grocers who are using this technology right now with the Piccadilly invisible barcodes and they used to experience tons of theft because they would have people putting different things in these to go salad containers and they wouldn't know what was in there.
Ann
And now when they're checking out, they're able to use the lookup code right away to know that that's a salad container or takeout container.
Ann
It should not weigh the weight of a, let's say a couple of steaks example.
Ann
Yeah, right.
Ann
And so it gives that indicator to the self checkout machine that or the checkout cashier that there's something that's not right about these things.
Ann
But second of all, Chris, as somebody who frequents salad bars very often in.
Chris
Grocery stores, you are a salad bar aficionado.
Ann
I am.
Ann
And, and when we know that you know, grab and go food, like what you can get from the Piccadilly station is something that we're going to see continue to increase both in grocery stores and in C store formats.
Ann
This is just a very simple way for me to just go put my thing on the table and get out of there, which is the point of grab and go food.
Ann
And this hasn't been something that you can do in a self serve environment like this.
Ann
So I think this is brilliant.
Ann
I, I think we're going to see a lot more of it.
Ann
But how about, how do you feel?
Ann
Are you buying or selling?
Chris
Yes.
Chris
No, I'm buying it.
Chris
I'm buying it too.
Chris
I think it's really interesting.
Chris
I didn't even know about the weight correlation thing that you talk, you talked about.
Chris
Like I was just thinking about used for unintentional and intentional theft.
Chris
I also like the consumer side of it too because whenever I go and get something from the style bar and want to go through self checkout, I'm never exactly sure how to pay for it.
Chris
So if I can just place it there and it knows that's great.
Chris
Like it helps me out.
Chris
I don't have to figure it all out.
Chris
I actually had to have somebody help me with this just the other day.
Chris
Like I had a container, I'm like, I don't know what to do.
Chris
Can you, can you come over and help me do it?
Chris
So, and at the end of the day, like it saves the retailer more money.
Chris
It potentially helps them make more money too.
Chris
So like, you know, especially in the grocery industry and I'm all for that.
Chris
Whenever, whenever those variables at play.
Chris
So I think this is great.
Chris
And not only that, but digimarc has a ton of other, you know, I think use cases that haven't even been explored yet.
Chris
Particularly when you start talking about backroom operations and finding products quicker and faster throughout a store.
Chris
Like, I don't know, there's a lot to like here.
Chris
I just, I'm curious to see, you know, where does it continue to expand from here on out?
Ann
Yeah, because before we were talking about this with like Walmart's brands, like embedding these into packaging when you're the manufacturer.
Ann
Right.
Ann
So I think like you said, like there's so many uses for this that I think we're going to start to see come become more common as their use cases and efficiencies increase for grocers who are, or other retailers and brands who are investing in the technology.
Chris
So yeah, the great thing about Piccadilly is it's very easy to implement there.
Chris
Right.
Chris
But when you start talking about getting all the other brands to label your products throughout a store like this, then it becomes challenging.
Chris
So.
Chris
But, yes, but there could be a use case there in the long run.
Ann
All right, Chris, let's go to headline number five.
Ann
Shein and Temu have branched further into the toy market.
Ann
According to Reuters, both Temu and Shein are looking to win a bigger slice of the global market for toys, which fuels sales for retailers during the holiday season.
Ann
Toys drove $108.7 billion in sales globally in 2023, according to Market research firm Circana.
Ann
At Shein, which became popular selling $5 T shirts and $10 sweaters, toys are one of the fastest growing categories.
Ann
A spokesperson for the site said toys have seen double digit percentage growth in sales volume on Shein's platforms year over year.
Ann
TEMU also said it is seeing an increase in searches for toys by prospective shoppers.
Ann
So both Shein and Temu, however, some companies like Barbie maker Mattel, do not sell directly to Temu or Shein and its distributors are not authorized to do so, according to a Mattel spokesperson.
Ann
Chris, where do you land on this?
Ann
Are you concerned at all about Timu and Sheen selling toys?
Chris
This might surprise people.
Chris
I'm actually not at all concerned about it, you know.
Chris
No, I don't, I don't, I don't think it's a big issue, honestly.
Chris
I think this is the future.
Chris
I think this is where things are headed, headed.
Chris
And, and the reason I say that is the beauty of Shein and Temu is that they give access to products to A lower income demographic via their technology platform.
Chris
They're essentially using technology to reach new consumers.
Chris
That's the beauty of what their platforms do.
Chris
And I would add, I actually think the toy companies should jump into this relationship because they could actually sell their products direct from factory at more profit than doing it themselves in the States and thereby counteract the dupe factor more overtly.
Chris
That's what I think.
Ann
Right.
Chris
Because the key point to this headline, and this is what it always comes back to, and the key point to this headline is that people are searching for these products on these platforms, which means people want to buy them from them.
Ann
Right.
Chris
So it's, so it's time to get on board.
Chris
And Sheen and Temu, you know, they give you an advantage.
Chris
And the other point about this, which I've talked about on the show, you're never going to be out on of stock on toys with your consumer and consumer ever again.
Chris
That's what this technology allows you to do and that's how you can extend your reach and your relationship with your customer.
Chris
Never out of stock again.
Chris
Let that statement sink in.
Chris
Because if you think about it and you design it the right way, that can happen.
Chris
And in the long run, that also means, because this is the, this is where, this is where we are today, you know, low price.
Chris
But in the long run, that will allow the toy manufacturers or anyone else that wants to participate on the Sheen and TEMU platform to eventually place their products at a price premium, even though the play is at the opposite end of the spectrum right now.
Chris
Like, you can get this special GI Joe toy direct from factory whenever you want.
Chris
You gotta wait a little bit longer.
Chris
But hey, it's there for you whenever you want it.
Chris
We'll make it for you.
Chris
Done.
Chris
That's the beauty here.
Chris
And I can't wait for people to get that idea or that punchline, the joke and see what happens.
Ann
Yeah, I mean, I think that the key point here is that you're opening up your brand to more consumers.
Ann
Not just more consumers in the US but more consumers around the world and more consumers in different, across different socioeconomic backgrounds.
Ann
And I think that that's the, that's the key thing here.
Ann
You're, you're allowing more people to access your product.
Ann
And I don't see what, what the issues could be with that.
Ann
And really, I think what you're doing is you're putting that premium on how soon you want to get it.
Ann
Like, sure, yeah, if I want to go to Walmart tomorrow and I want to pick up that GI Joe toy, like, yeah, it's going to cost you twice as much.
Ann
But if you're willing to wait, you're willing to plan ahead like we all used to do, and you can wait for that same product to come from the same factory and wherever it's being made overseas, that, that there are people that will do that.
Ann
And I think that way you're just putting, you're putting the premium on convenience, you're not putting the premium on access to your products.
Ann
And so that's.
Ann
That to me makes the most business sense for these toy companies.
Ann
And I think it's going to be potentially troublesome for, for Walmart and Amazon and Target too in the future if, if, if these toy makers can open this or the manufacturers open up to new selling platforms like Timo and she and two.
Chris
Yeah, right.
Chris
They said they have like those three resources, have 70% of the toy market, if I remember right, Anne.
Chris
Right, right.
Chris
Yeah.
Chris
I mean, the interesting about this, like, with all the advances in technology right now, Anne, like, couldn't you, as Mattel say, like, couldn't you go to Sheen and be like, look, if you could promise me that you can use computer vision technology and AI technology to make sure that none of my Barbies appear on your site, I will give them to you?
Chris
Right, yeah.
Chris
And that's what I, that's what, that's the deal you have to make with me.
Chris
I would think Sheena Timo would jump at that opportunity to do that and make sure that that was happening for them because that's.
Chris
There's just a lot of opportunity there when you think about it that way.
Ann
Yeah, you would think.
Ann
I mean, that's the number one thing that I feel like in researching this story, like, there's a lot of these toy makers who are still claiming, like, look, there's toys on there right now that are copies of mine and then they get taken down.
Ann
But then the onus is on the.
Chris
Probably are on Amazon too, right?
Ann
Exactly, exactly.
Ann
I mean, I think this is, this.
Chris
This was always a problem.
Ann
It's happening in the dollar stores.
Ann
Like, yeah, you have fall off.
Ann
Instead of Olaf being sold, like, what are you gonna do?
Ann
You're gonna like, are you gonna go into every Dollar Tree store?
Ann
You, you had somebody on that.
Ann
But you know, like, this is just the cost of.
Ann
But at the potential for so much more business to be done if you can expand to these platforms.
Ann
But.
Ann
All right, Chris, it's time for the lightning round.
Ann
Are you ready?
Chris
All right.
Ann
Okay.
Ann
Question number one for you, Chris.
Ann
Olivia Rodrigo Launched her second pair of headphones in partnership with Sony.
Ann
Chris, what are your requirements for the perfect pair of headphones?
Ann
Inner ear, over the ear, celebrity collaboration.
Ann
Do you need to have Dr.
Ann
Dre's beats in there?
Ann
Like what.
Ann
What do you require as a podcaster and human and.
Chris
And that there's no.
Chris
There's no definitive answer to that question.
Chris
I think it really depends on the use case.
Chris
For example, as much as I love the Bose headphones that I'm wearing right now for podcasting on plane trips, I've always.
Chris
I've always wanted.
Chris
I've never gotten one, but I've always wanted a pair of the big, big, you know, mother honking, noise canceling ones.
Chris
That's been my dream.
Chris
I've never just put down the cash for that, but.
Chris
Yeah, but for working out, yeah, definitely.
Chris
I want ones that fit in my ear and it also stay in there despite the copious amounts of sweat that are released from my very polish working out body.
Chris
Because that is a common problem.
Chris
I sweat.
Chris
You can tell the audience I sweat more than anyone else you've ever seen.
Ann
A lot, but even close.
Chris
Either.
Ann
No, I do 100 agree with you, though.
Ann
As somebody who's traveled a lot in the last 48 hours, I feel like the over the ear headphones are the only way to signal to people to leave me alone.
Ann
Like, oh, when even my husband.
Chris
Yeah, because I always bug you when we travel on trips.
Chris
You're like, I have my earphones.
Chris
Like, I can't even see them under your hair.
Chris
And you're like, mad at me.
Chris
I'm like, I didn't know.
Ann
I think the solution is, yes, clearly, for me, that an over the ear pair of headphones are what I need to.
Ann
To signal to everyone.
Ann
They don't even have to be listening to anything.
Ann
Apparently.
Ann
I just need them so that we can.
Chris
Except for you, you have a.
Chris
There's a different dynamic there.
Chris
So for me, it would work perfectly because I have no hair to get out of place with.
Chris
For you, that's a dynamic that you have to consider.
Chris
Right.
Chris
So I don't know.
Ann
Oh, you mean because of the over your headphones?
Chris
Yeah, yeah, yeah, yeah.
Ann
If it means that I can ignore people, I don't care.
Ann
The hair is the secondary.
Chris
All right, so got it.
Chris
So got it.
Chris
It's got it.
Chris
So you want your introvert moments.
Chris
All right.
Chris
Yes.
Chris
Second one.
Chris
Kraft has begun selling 15,000 boxes of its limited edition everything bagel flavor, macaroni and cheese.
Chris
Everything bagel flavor, macaroni and cheese.
Ann
Okay.
Chris
And I'M curious, approximately how many times a year do you whip up some Kraft Mac and cheese?
Chris
One for the kids and two, just because you crave it?
Ann
I OD'd on Mac and cheese in college, so it is not something that we have very often at our house.
Ann
But my kids like the Annie's shells and cheese, so we probably mix that like, four times a year.
Ann
Three or four times a year.
Chris
Oh, that's it, huh?
Chris
You never get a hankering?
Chris
You don't ever get a hankering for Mac and cheese?
Chris
No, it's just I do every once in a while.
Ann
I think college room did.
Chris
Why?
Ann
How much do you guys make it?
Ann
Are you, like, you're making it for yourself?
Chris
We used to make it a lot.
Chris
I don't make it.
Chris
I don't.
Chris
I don't eat a lot of dairy anymore for those listening.
Chris
But, you know, I still get a hankering for it, though.
Chris
Like, you know, good.
Chris
No, it's always the craft, too.
Chris
I always want the craft.
Chris
Yeah, right.
Ann
Okay.
Ann
All right, all right.
Ann
Well, no, not the Annie's.
Chris
I don't like the Annie's.
Ann
Oh, I'm a fan.
Ann
I'm a fan.
Ann
Okay, Chris, let's go to question number three.
Ann
3000 fake Gibson guitars from Asia were confiscated at Long beach harbor last week, proving that if the shopping deal seems too good to be true, it probably is.
Ann
Chris, what's one product you'd be okay with a replica of and instead of the real thing?
Chris
Oh, man, that's hard.
Chris
Um, I mean, the only thing that's coming to mind are, like, private label products.
Chris
Like, I'm generally okay with those.
Chris
Those are all replicas.
Chris
Can I say Tylenol?
Chris
Does that count?
Ann
Yeah, I guess, but I.
Ann
See, I was wondering.
Ann
I thought.
Ann
I was, like, trying to.
Chris
Yeah.
Chris
What was Your mind.
Chris
Where's your mind going on this?
Ann
Like, reps, in terms, they're called reps.
Ann
You know, like the sneakers.
Ann
So, like, you don't have the exact same.
Ann
You don't have the Jordan fours?
Ann
Like, you're getting the reps?
Ann
Reps?
Ann
No, no, no.
Chris
Reps.
Chris
No, See, I couldn't think of it.
Chris
I can't think of anything like that that I want.
Ann
Okay.
Ann
I don't.
Chris
I don't want.
Chris
I don't want.
Chris
Like that.
Chris
No, I don't want to spend it.
Chris
But if I'm going to get it or acquire it, I want the real thing or someone wants to give it to me, I want the real thing.
Chris
So, Yeah, I can't think of anything.
Chris
I was even thinking, like, houses Cars.
Chris
Like, you know what?
Chris
What?
Chris
How could.
Chris
I just can't come up with anything on this one.
Chris
All right, this one's great.
Chris
Shrimp Jesus.
Chris
Yes, Shrimp Jesus, a serious series of AI generated images in which Jesus is mel.
Chris
Is melded with the crustacean have gone viral on Facebook.
Chris
It is worth taking a look at Omnitalk fast, let me tell you, because it'll blow your freaking mind.
Chris
So, Ed, leaving Jesus out of this conversation completely and keeping this podcast as non denominational as possible, what is your favorite way to eat shrimp?
Ann
Oh my God, I still can't believe that that Shrimp Jesus exists.
Ann
I need to like immediately Google this right now.
Ann
The first thing that comes to mind and one of my all time favorite things which is popular this time of year, Katie Krueger, one of my old friends from the advertising days.
Ann
If you're listening, Katie, it's your shrimp cups.
Ann
She takes one of those tostitos like scoop chips and then you.
Ann
Oh yeah, like chopped shrimp, mayonnaise, cheddar cheese and black olives and green chilies.
Ann
I think that's all the ingredients.
Ann
But you stir them all together, maybe a little cumin, and then you bake them in the oven.
Ann
So they're, they're like these delicious little individual appetizer cups.
Ann
God, I'm craving them right now.
Ann
But yes, she makes them like around this time of year during the holidays.
Chris
Wow.
Chris
You have to get the recipe from Katie Krueger.
Ann
Oh, I have the recipe.
Chris
Post it online.
Chris
Okay.
Chris
I have the recipe.
Ann
I will be posting it online for everybody.
Ann
We'll get it out to you.
Ann
It's.
Ann
You will not regret it.
Ann
Easy.
Ann
Appetizer delicious.
Chris
You probably all inspired.
Ann
Yes.
Chris
But yeah, you probably could.
Chris
Yeah.
Chris
With those ingredients.
Chris
All inspired by Shrimp Jesus.
Chris
And because we are the podcast that brings you Shrimp Jesus.
Chris
All right.
Chris
Happy birthday today to Jeff Bridges Patricia Wedding and to the woman who gets more beautiful with each passing year, Ann, the glorious Marissa Tomei.
Chris
Second only.
Chris
She does.
Chris
She really does.
Chris
She's second only to Shrimp Jesus though.
Chris
And remember, if you can only read or listen to one retail blog in the business, make an Omnitoc, the only retail media outlet run by two former executives from a current top 10 US retail.
Chris
I don't know if I can get through this.
Chris
Our Fast5 podcast is the quickest, fastest rundown of all the week's top news.
Chris
And our daily newsletter, the Retail Daily Minute, tells you all you need to know each day to stay on top of your game as a retail executive and also regularly feature special content that is exclusive to us and that Ed and I take a heck of a lot of pride in doing just for you.
Chris
Thanks as always for listening and please remember to like and leave us a review wherever you happen to listen to your podcast or on YouTube.
Chris
You can follow us today by simply going to YouTube.com omnitalkretail so until next week, on behalf of all of us at Omnitalk Retail and on behalf of Ed and myself, as always, be careful out there.