In this latest episode of our 5 Insightful Minutes Series, Tim Robinson, Corporate Vice President at Blue Yonder, breaks down the findings of a recent consumer returns survey and what they mean for retailers.
Key moments from the interview:
1:34 - Why treating returns as inventory is critical for retailers.
2:36 - How unique and tech-driven returns experiences can differentiate brands.
5:40 - The importance of visibility in the returns process for sustainability and customer satisfaction.
7:23 - Predictions on tailored return policies using customer and product data.
To read Blue Yonder's report in full, head here: https://chat.blueyonder.com/reimagine-returns?utm_medium=paid&utm_source=omnitalk&utm_campaign=jan25&utm_content=tim
Music by hooksounds.com
#returns #ecommerceinnovation #customerexperience
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