What should you consider when staffing the heart of your #brand, the customer #contactcenter?

In our latest #askanexpert series, Chris Walton and Anne Mezzenga ask the experts, Talkdesk's Antonio Gonzalez and Génesis Miranda Longo how #retailers and #brands should approach this.

See what they had to say in this clip.

For the full interview with Antonio and Génesis, head here: https://omnitalk.blog/2022/05/19/ask-an-expert-video-the-future-of-customer-service-loyalty/

#retail #retailing #ecommerce #commerce #retailnews #shoppingandtheretailindustry #talkdesk #customerexperience #customerservice #customerloyalty #genz #genzloyalty

#brands #retailinnovation #futureofretail #omnichannel #omnichannelretail