Live from the Vusion Podcast Studio at NRF Retail's Big Show Europe in Paris, Omni Talk's Chris Walton sits down with Andy Laudato, EVP and COO of The Vitamin Shoppe, for a deep dive into AI, assortment, and operating discipline.
Andy walks through Shop Advisor, The Vitamin Shoppe's new AI-powered discovery tool built on the company's own proprietary product data, and shares his read on where AI is really working across retail right now as co-founder and chair of the Retail AI Council. He also breaks down how GLP-1 medications are reshaping assortment and education, and the prioritization rules that keep his team focused.
In this episode:
• Inside Shop Advisor and The Vitamin Shoppe's AI innovation store
• Why "human in the middle" AI applications are winning right now
• The mission behind the Retail AI Council
• How GLP-1s are reshaping assortment and customer education
• Andy's rule: cut every list by 15% and "stop starting, start finishing"
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