If Chris Walton could bring one retail innovation back from Europe, it would be this: scan and go grocery shopping.
Chris and Shelley Huff discuss why European retailers have embraced fast, frictionless checkout experiences, how scan and go has become commonplace across grocery stores overseas, and why the concept still hasn't gained widespread traction in the United States.
The conversation also touches on customer service, checkout speed, and what American retailers can learn from their European counterparts.
⏩ Tune in for the full episode here: https://youtu.be/3lV5GVTa-TQ
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