Omni Talk Retail sits down with Harold Dutzler, PwC's Global Sector Leader for Consumer Goods, live at the Consumer Goods Forum at the VusionGroup Podcast Studio in Amsterdam to unpack insights from PwC’s newest global consumer study. From affordability to aspiration, Harold offers a pragmatic view into the shifting grocery landscape, the role of technology, and the urgent need for smarter collaboration and transparency in food retail.
🔹 0:40 – Harold’s background and passion for the food value chain
🔹 1:55 – Why the Consumer Goods Forum matters to PwC and global collaboration
🔹 2:10 – PwC’s new consumer study: affordability, aspiration, and confusion
🔹 3:40 – The younger consumer’s growing health and digital expectations
🔹 4:50 – Consumers want tools: where’s the AI for food?
🔹 6:00 – Loyalty data and personalizing health and affordability at scale
🔹 7:00 – How retailers can simplify pricing and nutrition transparency
🔹 8:30 – Helping consumers build smart baskets and avoid food waste
🔹 9:15 – Local and health as sustainability cues that resonate
🔹 10:20 – Circularity and reuse pilot examples from Canada
🔹 12:00 – Why collaboration is the only way to scale meaningful progress
🔹 13:10 – Top grocery trend to watch: health + affordability + tech
🔹 14:00 – Second big theme: climate-driven food scarcity and why the system must change
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