Uncover the truth about chatbots and self-service experiences in this enlightening discussion with Michael Connor of AWS and Shannon Flanagan of Talkdesk. Explore how AI and generative AI are transforming frustrating encounters into seamless customer interactions. Discover why adoption is on the rise and what concerns and roadblocks retailers are facing. Join us as we dive deep into the rapid adoption of generative AI tools, breaking down barriers and enhancing customer experiences. Get ready for a paradigm shift in retail technology that's enabling, not replacing, human interaction. Stay ahead of the curve in this ever-evolving landscape!
To see the full video interview head here: https://www.youtube.com/watch?v=FyJu6ulBZuM
