Discover how the dynamics of customer knowledge have shifted from store associates to corporate entities over the last decade. We explore the importance of information flow to empower store teams and enhance customer service. Watch our full interview with Nikki Baird of Aptos here: https://www.youtube.com/watch?v=3cPlgln7exY&t=405s #CustomerService #RetailInnovation #InformationFlow #RetailTrends #StoreAssociates #CorporateStrategy #CustomerExperience #BusinessInsights #Retail2023 #EmpoweringEmployees