In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Mirakl, Ownit AI and Sezzle Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Kelly Carey and Jeff Dwyer dive into Target's groundbreaking move to roll out a generative AI-powered chatbot called Store Companion to team members at all of its nearly 2,000 stores by August. Discover how this cutting-edge retail technology is set to revolutionize store operations, employee training, and customer experience.
Join our expert panel as we explore the implications of Target's AI adoption and the potential impact on the retail industry. Learn how Store Companion, designed by Target's in-house technology team, leverages real frequently asked questions and process documents to provide on-the-job support and coaching for team members.
We discuss the benefits of this innovative tool, such as increased process efficiency, improved employee engagement, and the ability to free up time for team members to focus on higher-order problems and customer interactions. Our panelists also explore the challenges and considerations surrounding the rapid deployment of generative AI in a retail setting, including data security concerns and the importance of thorough testing.
Gain insights into the future of retail innovation and how tools like Store Companion could transform the way retailers train and support their employees. We also examine the potential impact on customer experience and how AI-powered chatbots can help retailers stay ahead of the curve in an increasingly competitive landscape.
Whether you're a retail professional, a tech enthusiast, or simply curious about the future of shopping, this video offers a fascinating look at Target's bold move and the potential of generative AI in the retail industry.
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For the full episode head here: https://youtu.be/sCbPr56WuxQ
