Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller sits down with Mariusz Kwiatkowski, Head of Supply Chain Transformation at Pets at Home, for a candid conversation on modernizing retail's supply chain.
Mariusz walks through the two big investments behind Pets at Home's recent transformation — a purpose-built automated distribution center in Stafford and a rebuilt planning and execution stack powered by proven "quantitative AI" — and draws a clear line between that track record and the hype around agentic and generative AI, which he sees as still stuck in pilot mode. He also shares why supply chain jobs are evolving rather than disappearing, and his "magic wand" fix for retail's biggest structural blind spot.
In this episode:
• Inside Pets at Home: 460 stores, omnichannel, and the one-stop-shop vision
• The two big investments behind its supply chain modernization
• Separating proven "quantitative AI" from the hype around agentic and generative AI
• Why supply chain jobs are evolving, not disappearing
• Mariusz's fix for retail: breaking down silos between supply chain, commercial, finance, and logistics
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