Chris Walton and Anne Mezzenga speak with Neil Stern, CEO of Good Food Holdings, live from the VusionGroup Studio at Groceryshop 2024.
Neil shares his unique journey from consulting to leading a grocery chain, and his vision for the connected store concept, integrating self-checkout, Caper carts, and other digital solutions to enhance customer experiences.
Key Moments:
0:30 - Neil Stern shares his journey from consultant to CEO of Good Food Holdings during the pandemic
1:45 - Why Good Food Holdings embraced the connected store concept and the impact of technology on grocery shopping
3:00 - Testing different retail technologies across various banners and the challenges of data management
5:40 - The role of Caper carts in personalized shopping experiences and the evolution of customer behavior
7:30 - How self-checkout and scan-and-go technologies are transforming grocery retail
10:15 - The importance of flexibility in adopting technology and layering on additional customer benefits
