Starbucks shutting down its AI inventory tool. Google launching its biggest search overhaul in 25 years. Klarna bringing shopping directly into ChatGPT. And Ross Stores posting a historic 17% comp growth quarter.
Tune in for the full episode here: https://youtu.be/uLBaYFWsxUk
This week’s hashtag#FASTFIVE dives into where AI is actually working inside retail and where the industry may be getting ahead of itself as Chris Walton is joined by retail strategist Laura Kennedy.
From the real-world complexity of deploying AI inside physical stores to the future of search, payments, and agentic commerce, the episode explores what happens when emerging technology collides with actual consumer behavior and operational reality.
Chris and Laura unpack why predictability matters so much in retail AI, whether consumers truly want AI-driven shopping experiences, which companies may actually “have the right to win” in agentic commerce, and why trust, payments, and infrastructure could matter far more than flashy demos.
They also close with a massive discussion around Ross Stores’ explosive growth, the continued rise of off-price retail, and why resale may become one of the defining retail stories of the next decade.
Plus, the episode somehow detours into Spielberg movies, Jurassic Park trauma, Star Wars fandom, Indy 500 energy, and producer Ella saving the day with a movie title correction!?
Video is out now or listen wherever you get your podcasts!
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