On this week’s Omni Talk Retail Fast Five, Chris Walton asks Cassie Ryding whether Jack Dorsey is right when he says most companies are late to the AI workforce transition.
Cassie says Dorsey may be a bit provocative, but he’s not entirely wrong. Tech and fintech firms like Block Inc. may be ready to restructure around AI, but most retailers are still in the pilot phase.
She argues retail will always need human interaction and creativity, but AI could dramatically improve areas like demand forecasting, pricing, and promotions... making employees more productive rather than simply replacing them.
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