Learn how generative AI and other AI tools will impact retail customer service, contact centers, and overall retail customer experience. Experts Michael Connor, the Global Head of Consumer Goods for Amazon Web Services, and Shannon Flanagan, the VP of Global Industry Strategy for Retail & Consumer Goods at Talkdesk, and Chris and Anne from Omni Talk discuss trends like faster AI adoption, uses for call summaries, agent assists, personalization, and overcoming barriers to implementing AI.
Hear perspectives on how AI will enable agents and transform service through automation. Discover the AI capabilities that retailers and their customers already plan to use more this year.
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