Josh Kuhbander from Neighborhood Fresh explains how they compete against big retailers through digital ads & service: real baggers, meat cutters for custom cuts, and personal attention.
The result? Their loyalty program drives 86% of sales through their app!
Their secret sauce: Being customer-centric. When you can't compete on scale, you win with service and loyalty.
No complaints from customers about losing print ads - they just pick them up in-store and can still plan ahead with next week's pricing!
#NoPrintAds #CustomerService #LoyaltyPrograms #IndependentGrocer #SmallTownGrocery #PersonalizedService #GroceryInnovation #CustomerFocus #RetailStrategy #NeighborhoodFresh
