What does it say about Target’s culture if employees now need a script... and exact footage... to greet customers?
Former Target store manager Chris Walton shares insider perspective on why Target's new "10-4" customer service policy... requiring employees to wave at 10 feet and greet at 4 feet—reveals how far store culture has declined since the pandemic.
Walton explains that when he managed thousands of Target employees, there were no distance rules or ambiguous parameters. It was just culturally accepted that you'd ask "Can I help you find something?" when crossing paths with guests. The need to reinvent the wheel with specific footage measurements signals the culture is very hard to get back.
#Target #RetailOperations #StoreCulture #CustomerService
