Live from the VusionGroup Podcast Studio at the World Retail Congress in London, Omni Talk sits down with Enrique Ostalé, Chairman of the Board at Falabella, for a conversation that blends strategy, leadership, and regional retail insight. Enrique, a retail veteran with experience at Walmart and Falabella, unpacks how he thinks about the AI opportunity—not through a technical lens, but through one of cultural and organizational readiness.
⏱ Key Moments:
0:38 – Enrique’s background: Walmart to Falabella
1:12 – Overview of Falabella and its LATAM footprint
2:00 – Why he came to World Retail Congress and what he spoke about
2:50 – How he views AI adoption in retail leadership
3:58 – Balancing innovation with thoughtful strategy
4:44 – Falabella’s focus areas: customer experience & profitability
5:56 – Empowering teams and decentralizing experimentation
6:32 – How macroeconomic pressures have shaped the past 2 years
7:14 – What’s next for Falabella amid a gradually improving outlook
#falabella #retailai #worldretailcongress #retailleadership #omnitalkretail #LatinAmericaRetail #aiinretail #retailinnovation #retailstrategy #futureofretail
