Southwest Airlines is making a historic change - assigned seating starts January 27th, ending decades of their unique open seating policy. But is this change good for passengers and the airline's business model?
In this discussion, we explore both the passenger and business perspectives on Southwest's major policy shift. While one expert doesn't see it affecting his travel experience, the other raises important questions about Southwest losing what made them unique in the airline industry.
Key points discussed:
Southwest's January 27th assigned seating launch
Personal passenger experience with the old boarding system
Whether the change affects flight choice decisions
The confusion factor of Southwest's previous boarding process
Business school case studies on Southwest's unique operations
Concerns about Southwest becoming "another also-ran airline"
The strategic implications of abandoning their distinctive model
This change marks the end of an era for Southwest Airlines - but will it improve or hurt their competitive position?
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