Does cost impact how you respond to your #customers?

In our latest #AskAnExpert Series with Serta Simmons Bedding, LLC's Amber Scott and Christopher McShane, Chris Walton, and Anne Mezzenga learn how #retailers and #brands can best allocate their budgets to strive for #CX success.

Find out what Christopher McShane shares in this clip.

For the full interview with Amber and Christopher, made possible through the support of Talkdesk, head here: https://podcast.omnitalk.blog/public/123/Omni-Talk-Retail-5f9de6d1/80bb78eb

#retail #retailing #ecommerce #commerce #retailnews #shoppingandtheretailindustry #talkdesk #sertasimmonsbedding

#brands #retailinnovation #futureofretail #omnichannel #omnichannelretail #customerexperience #customerservice