Live from the Vusion podcast studio at NRF Retail's Big Show Europe in Paris, Ben Miller is joined by Audrey Ceuppens, Global Head of Grocery and Retail at Bolt Food, to unpack how quick commerce is evolving.
Audrey walks through Bolt’s path from mobility to food delivery to grocery and retail across 50 global markets.
She explains why speed has become table stakes while reliability is the new differentiator, and how Bolt balances a global playbook with local nuance, from cash payments in Africa to sustaining grocery partnerships in Ukraine. She also shares what’s next, including Bolt’s newly launched in-app replacement feature.
In this episode:
• Bolt's evolution from mobility to food delivery to grocery and retail
• Why speed is now the baseline and reliability is the new differentiator
• Balancing a global operating model with local nuance
• The value delivery marketplaces bring retail partners
• What's next: Bolt's new in-app replacement feature and widening shopping missions
🎧 Subscribe to Omni Talk Retail for more conversations with the leaders shaping retail.
