Did you know more #retailers are shifting their #growth strategies by leveraging #CX teams to retain and increase revenue with #customers they already have?

In our latest #AskAnExpert series, Talkdesk's Antonio Gonzalez shares with Chris Walton and Anne Mezzenga this surprising shift from #customeracquisition growth focus to #customerretention growth focus and other fascinating results from their survey of hundreds of #retailCX professionals worldwide.

You can get the full interview with Antonio here:

https://omnitalk.blog/2023/01/12/ask-an-expert-video-how-retail-customer-service-will-evolve-in-2023/

#retail #retailing #ecommerce #commerce #retailnews #shoppingandtheretailindustry #CX #customerservice

#brands #retailinnovation #futureofretail #omnichannel #omnichannelretail #callcenter #RetailCustomerservice

#talkdesk