US Shoppers Feel The Pinch, BJ’s Trims The Fat And Target's Big Beauty Bet | GrocerTalk
In this episode, sponsored by Instacart Enterprise, Portager, and Vusion, Ben Miller is joined by Stewart Samuel, Director of Retail Futures at IGD and a leading grocery retail analyst and industry expert, to unpack the global grocery news stories from this week that we believe are worth paying attention to.
This week, they discuss:
• Whether weak US consumer confidence is finally translating into changes in grocery shopping behavior, from strong results at Dollar Tree and Dollar General to lower-income shoppers pulling back at Walmart. (Source)
• BJ’s Wholesale Club’s plans to reduce its SKU count by 20%, and whether cutting back on choice is the right move for the membership retailer. (Source)
• Target’s new Beauty Studio concept, launching across 600 stores, and whether it can successfully rebuild the retailer’s beauty proposition following the end of its Ulta partnership. (Source)
• Aldi’s decision to close its grocery delivery business in Switzerland, and whether the move is a one-off or a broader reality check for online grocery. (Source)
• Walmart bringing its Scintilla commerce intelligence platform to Sam’s Club, and what it means for suppliers, retail media and Sam’s future. (Source)
Plus, GrocerTalk Grab & Go brings even more stories to the table, including Simbe’s Tally expanding with Tesco, Erewhon’s latest store opening, a new Sobeys concept store, and Costco bringing custom cakes and party platters to online delivery through Instacart.
GrocerTalk is a weekly podcast from the Omni Talk Podcast Network covering the trends, innovations and technologies shaping global grocery.
Episode 003. Welcome to GrocerTalk.
P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/
Music by hooksounds.com.
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Some weeks there's a single news story, that one big headline that stops you in your tracks.
Speaker AIn other weeks, a picture slowly builds from small pieces and if you pay attention, something much bigger emerges.
Speaker AOver the last week I've watched a trickle of news that all suggests that the low US consumer confidence we've seen for a while is finally biting and might now be starting to impact grocery shopping behaviors.
Speaker AWe've had strong quarterly numbers from Dollar Tree and Dollar General.
Speaker AWe've had more people saying that they are having trouble affording food.
Speaker AAnd we've seen research suggesting that lower income shoppers are leaving even Walmart this week.
Speaker AWe dig into this and ask ourselves if there's really something important here or have I just been misreading the tea leaves?
Speaker AAnd we'll unpick the rest of the news in the week of global grocery retailing.
Speaker ASo welcome to grocertalk.
Speaker BI think the US consumer is difficult to talk about.
Speaker BAs one consumer, what we're seeing is definitely much greater polarization.
Speaker AWhen you link that with the growth in the dollar store numbers and then you see the continuing weakness in customer sentiment, I think there's a real watch out.
Speaker BBut there's no doubt that lower income households are under pressure.
Speaker AI think the story is really clear.
Speaker AThey just couldn't make the economics work.
Speaker BImportant not to sort of confuse store weakness with consumer weakness.
Speaker AIt really, it's competing against platforms like.
Speaker BTikTok, a powerful combination that will just make Sam's Club more Sam's Club, less formal.
Speaker AHello everyone.
Speaker AI'm your host, Ben Miller and I couldn't be happier to introduce this week's guest host.
Speaker AHe was the very top of my list of potential co hosts, Grocer Talk and the very first person I invited to come onto the show.
Speaker ASo a very warm welcome to Stuart Samuel.
Speaker AWelcome Stuart.
Speaker BHi Ben.
Speaker BGreat to be here with you, Stu.
Speaker ALook, your career absolutely steeped in global grocery retail.
Speaker ASo please tell everyone what you do and what's brought you to this point.
Speaker BYeah, so I work with Agiti and our mission really is to unite, inspire everyone to deliver a thriving food system.
Speaker BAnd one of the ways we do this is through our global insights and foresights business.
Speaker BSo essentially we work with retailers and manufacturers to help them make better sort of strategic decisions, identify growth opportunities, all doing that through our sort of global market intelligence, trend analysis, forecasting and thought leadership.
Speaker BI lead sort of Ajiti's retail futures team and our goal really is to look a little bit further out at retail.
Speaker BSo we spend a lot of Time looking more sort of the next sort of 7 to 10 years.
Speaker BUnderstanding what are those sort of big shifts that are going to shape retail.
Speaker BThings like emerging technologies, operational resilience and health and wellness.
Speaker AAnd of course, Stu, you haven't been at IG for your whole career.
Speaker AYou were in store before then?
Speaker BYeah, prior to joining igd, I spent eight years with Safeway in the UK in operational roles.
Speaker BSo, yeah, just bringing a sort of retail grounding into the research that we do at igd.
Speaker AAnd you can't keep away from stores, can you?
Speaker AI think that's one of the things about IGD's methodology, the amount of time that you're actually out with retailers and manufacturers.
Speaker BYeah, we for sure spend a lot of time on the ground.
Speaker BSo across the team, we'll get to around 35 markets this year.
Speaker BI'll only get to do two of them, but they're two super interesting ones, the US and Canada.
Speaker BBut, yeah, we're constantly out in store just understanding what's changing on the ground from quite.
Speaker BFrom a practical perspective to understand if things, you know, have the legs to go further within the industry.
Speaker AStuart, look, a career progression that takes you from Safeway to INGD does have quite a.
Speaker AQuite a level of overlap with my own.
Speaker ASo I have had the privilege to have known you and to have worked with Stuart for a very long time.
Speaker AAnd I genuinely mean privilege because not only is Stuart an amazing analyst, he's also one of the absolute nicest people in our industry.
Speaker ABut I'm sure people can tell from your accent, Stuart, which is quite strongly Welsh, but yet you're joining me today from your home in Vancouver.
Speaker AHow's that all about?
Speaker AWhere is home for you now?
Speaker BYeah, home is Vancouver.
Speaker BI've been here since 2009.
Speaker BSo, yeah, just hit 17 years actually last month, so a little while.
Speaker BBut, yeah, it just gives us a great sort of perspective within IGD just to understand what, you know, what's happening in, you know, essentially what, one of the most important markets in the world.
Speaker BThat's the us, Right?
Speaker BNot.
Speaker BNot Canada.
Speaker AWe're not going there this week.
Speaker AAbsolutely not from.
Speaker BFrom a.
Speaker BFrom a grocery retail perspective.
Speaker BBut, yeah, equally, you know, when you have, you know, large players like Loblo s, Walmart, Costco in this market here as well.
Speaker BJust so much going on all the time.
Speaker AYeah, Fantastic.
Speaker AStu, you.
Speaker AYou've been so v man in North America for a long time.
Speaker ASo I'm sorry.
Speaker AThrilled to have you on.
Speaker AAll right, let us get into this week's Grocer Talk, which of course is brought to you with the help and support of Instacart Enterprise, Portager and Fusion.
Speaker AAnd in this week's Grocer Talk, we've got news on BJ's Wholesale Club looking to reduce its SKU count, Target unveiling its Beauty Studio concept Aldi ending grocery delivery in Switzerland and Walmart bringing its commerce platform Scintilla to Sam's Club.
Speaker ABut we start by taking a look at US Shopper behaviors.
Speaker ASo headline number one is brought to you by Instacart Enterprise, which gives grocery businesses the technology to grow online and in store with one modular platform built for how grocery actually works and built to scale with you.
Speaker ALearn more at company.instacart.com forward/grocertalk and this week headline warning is very much headlines.
Speaker ASo let's run through a series of bits of news.
Speaker ALet's start with News from the Dollar Store segment, Q2s from both Dollar Tree and Dollar General in the last week, Dollar Tree's recovery continues.
Speaker ASales up 7% Comps up 3.7 Comp traffic marginally up and reversing previous declines and its increased full year outlook.
Speaker AAnd a really similar story, dollar general sales at 5.2% comps up 3 1/2 2% traffic growth.
Speaker ADollar General called out strong Demand for its $1 grocery offerings, especially in frozen food, and is really doubling down on expanding cold storage in grocery at the same time.
Speaker AProgressive Grocer reports new data from Numerator which shows that lower income shoppers are pulling back their spend.
Speaker AAt Walmart, it found a 7.8 billion shift away from in store spend in the last year from lower income shoppers and only a $7.3 billion increase in online spend from that same group.
Speaker AAn E marketer covered a Harris Poll where 51% of of American adults said that they're having trouble affording groceries.
Speaker ARight.
Speaker ALots of numbers, lots of news.
Speaker ABut Stuart, there's been talk of declining US Shopper sentiment for some time now.
Speaker AHave we reached a point where we're seeing this change grocery shopping behaviors?
Speaker BYeah, lots of numbers there, Ben.
Speaker BAnd I think what it points to is actually quite a complex read on the market right now in part because I think the US Consumer is difficult to talk about.
Speaker BAs one consumer.
Speaker BWhat we're seeing is definitely much greater polarization.
Speaker BBut there's no doubt that lower income households are under pressure and I think we are starting to see that translate into different behaviors in terms of where they shop, how often they shop and what goes in the basket.
Speaker BAnd I think, you know, those results there from the dollar store operators, there was probably a good signal of that.
Speaker BYou know, Dollar General has gone traffic for five consecutive quarters.
Speaker BWe've got the turnaround, Dollar Tree is returned to traffic growth.
Speaker BBut there's also, you know, a lot of internal factors driving that performance as well.
Speaker BBut overall I think sort of there is a bit of a shift happening in the market.
Speaker BI wouldn't necessarily say the consumer is in crisis today, but they are increasingly worried about what's coming down the line and they're probably a bit more pessimistic about future jobs, incomes and business conditions.
Speaker BI was just looking at some data from the conference board.
Speaker BIt didn't shift massively in terms of confidence in August, just down slightly.
Speaker BBut actually when we looked at the expectations index, it was down six points in one quarter.
Speaker BSo definitely some concerns about the future.
Speaker BAnd that again could shift that sort of behavior in terms of where, where they're shopping.
Speaker AYeah, and it's really hard, isn't it Stuart, to create a, a causal or a distinct link between confidence and spend.
Speaker ABut the, there seems to be a series of amounting pieces of evidence.
Speaker AWhat's your take on the dollar stores?
Speaker ADo you think that's a consumer confidence story or do you think that's a dollar store turnaround story?
Speaker BI think it's a bit of both and I think that's the complexity.
Speaker BSo Dollar General did talk about the higher fuel prices and that's causing people to shop closer to home, which is benefiting them in a lot of rural markets.
Speaker BBut then you've got a major turnaround happening at Dollar Tree.
Speaker BYou've got the multi price position that's sort of being expanded and rolled out, you know, a new team in place there.
Speaker BSo there's a lot of moving paths to this.
Speaker BBut you know, we know that those retailers will do well in times of, you know, economic crisis for sure.
Speaker AYeah.
Speaker AAnd I think, look, when I looked into the numbers, they're, they're both comping improved performances in 25.
Speaker ASo I think that, you know, they, they both potentially reached their low point in 24.
Speaker ASo the recovery was already underway.
Speaker AAnd you know, Dollar Tree is still recovering from the, the disastrous acquisition of Family Dollar, but they, they're comping on much better numbers.
Speaker AAnd I think, yeah, you think about the competition of the two stores, you know, Dollar General's got much more consumables in its business.
Speaker AI think it's almost like 80% share.
Speaker AWhereas Dollar Tree has got more discretionary more home.
Speaker AThe fact it's growing as well is for me a kind of quite a strong sign of the downturn when sort of moving into some of those categories.
Speaker AWhat about the Walmart numbers, Stuart?
Speaker ADo you think there'll be concern in Bentonville?
Speaker AYou know they've had, you know, weaker comps in the last quarter.
Speaker AIf the, the knowledge that lower income shoppers are not spending quite as much as they were with Walmart, Janelle, have them worried.
Speaker BThe newer data is interesting.
Speaker BI think yeah, there will be, there'll be some concern, but I think it's not that the, the data itself doesn't tell all the picture.
Speaker BI don't think it shows that almost 8 billion worth of dollars of sales actually left Walmart.
Speaker BI think there's an interesting shift that's happening from store to digital across this lower income base.
Speaker BYou know, if you look at the Walmart U.S. e Comm results, they were up 24% last quarter as well.
Speaker BAnd interesting.
Speaker BThe data is also showing that Walmart is gaining with higher income households and with Gen Z which are both key targets.
Speaker BSo I think it's sort of important not to sort of, I guess confuse store weakness with consumer weakness.
Speaker BThere might be some other reasons why physical trips are changing which go beyond affordability.
Speaker BAnd I've talked to a few people in the industry and I think one issue that's being so underestimated is immigration enforcement.
Speaker BThere's growing evidence that concern around ICE activity is changing how some Hispanic consumers are shopping, fewer in store trips and greater use of delivery.
Speaker BSo that's one thing to sort of bear in mind that it may be a shift from in store to online with some of those lower income groups.
Speaker AYeah, I think that's really interesting.
Speaker ABut I do think that there is as the shift takes place that with a net loss from lower income, I think that'll be a watch out for Bentonville.
Speaker AWhen you, when you link that with the growth in the dollar store numbers and then you see the continuing weakness in customer sentiment, I think there's a real watch out look.
Speaker AI think for me, net net, I think we are starting to see some of these trading down behaviors and as GAS continues to increase, it becomes harder to make those slightly longer trips.
Speaker ASo you go to your local stores which is something that Dollar General is able to play in lots of communities.
Speaker AIf you're a grocer listening to these numbers, Stuart, what do you think the implications are?
Speaker AWhat would you be doing in your business?
Speaker BFor sure, many of them will already be sort of dialing up their value strategies and we know that value goes much more beyond price today.
Speaker BSo you know, work around private label, around loyalty, around personalization, all those things will be dialed up as the retailers look to deliver a stronger total value proposition.
Speaker BI think.
Speaker BBen, one more thing to come back on the Walmart numbers is that probably for the last two years Walmart's had an easy time of it against Target.
Speaker BI know last week you talked a little bit about Targets recovery as well.
Speaker BSo that's probably.
Speaker BYeah, you know, that's really helped Walmart's numbers over the last two years in particular.
Speaker BSo you know, suddenly, you know, Target coming back a little bit more stronger is also going to put a little dent into those, into that warm up performance as well.
Speaker AYeah.
Speaker ASo a complex story but lots to follow.
Speaker AOkay, let's go on to headline number two, which is sponsored by Portager, a groundbreaking purpose built AI platform for retail negotiations and joint business planning, helping merchants prepare smarter, negotiate stronger and maximize value.
Speaker AVisit Portager AI that's P O R T A G E R AI to learn more.
Speaker AOkay, headline number two this week comes from Supply Chain Dive which reports that BJ's Wholesale Club is planning to reduce its SKU count by 20% over the next couple of years.
Speaker AThe reporting centres on Comments made by BJ's President and CEO Robert Eddy during his Q2 earnings call where Eddy said that it had seen some good results from reductions in SKU counts that he had made during that quarter and was planning the next wave of category cuts in September.
Speaker ASo this month legacy BJ clubs have around 7,500 SKUs and BJ's hopes to cut this assortment to between 6 and 6,500 SKUs.
Speaker AWith Eddie saying that the retail is over skewed and giving unnecessary choice.
Speaker AStuart, what do you think is leading BJ to take this out action and do you agree with this direction of travel?
Speaker BYeah, for me overall I think the skew reduction makes a lot of sense and I think the important point, you know, that came across in the, in the announcement really is that it's not doing it to take cost out, but actually just to make that assortment work a lot harder for the business.
Speaker BSo the real opportunity for BJ's is to take out duplication, concentrate that volume behind fewer products, improve buying power and availability overall, simplify that shopper or that member journey in the club and also then creating that space for the new categories and products because we're seeing a lot of innovation coming through within our sector.
Speaker BSo I think sort of overall It's a good move.
Speaker BAnd you know, even, even with that sort of 20 cut, it'll still probably have more products than, than, than a Costco, for example.
Speaker AOh yeah, yeah.
Speaker ACostco's famously only got around 4,000 SKUs, isn't it?
Speaker ASo Sam's maybe 6,000 up to 7,000.
Speaker AMaybe it maybe a bit less.
Speaker AIt's still going to have more SKUs than the rest of the club sector.
Speaker BYou know, it's, it's, it's had more of a, more of the range has led to a supermarket offer as well over time than the, you know, Costco and Sam.
Speaker BSo you know, definitely a stronger, a stronger grocery offer or a broader grocery offer, a more supermarket type pack sizes as well.
Speaker BSo I think the challenge is, you know, how far can they cut back before the things that made it quite distinct from Sam's and Costco are eroded from the business.
Speaker BSo it's about keeping those things that make it different that are going to be sort of important to its future growth.
Speaker AOh, Stu, that's completely hit the nail on the head for me.
Speaker AThis is my concern about it.
Speaker AIt's BJ's point of difference that it's got that wider assortment, it's got smaller pack sizes, it's more shoppable on a regular basis, particularly for groceries.
Speaker ASo I my watch out.
Speaker AAnd this is where, you know, SKU rationalization is always sensible.
Speaker AIt's like it's good housekeeping, isn't it?
Speaker AReally?
Speaker AIt's good, it's good retailing.
Speaker ABut you've just got to make sure you don't go too far and keep your point of difference.
Speaker ABecause I, I also noticed a slight contradiction and I think you hinted at it as well.
Speaker AGreat.
Speaker AYou've got better buying economies, you've got incremental sales through the units that you're keeping.
Speaker ABut Eddie also talked about white space categories.
Speaker ACreating space.
Speaker AWell, that's not skew reduction, that's changing your assortment to make sure it's meeting current trends.
Speaker ASo do you sense a bit of a contradiction there?
Speaker BI think it's about creating the space for those.
Speaker BI'm not sure there's a full contradiction there.
Speaker BI think what it's aiming to do because of the way that the offer is set up is to almost be a better weekly grocery destination rather than sort of a more efficient warehouse.
Speaker BSo what can you do to actually emphasize this point of difference versus Costco and Sam's?
Speaker BIt was interesting.
Speaker BI was just in Dallas last month at one of the new clubs.
Speaker BIt's one of the new markets that BJ's is targeting.
Speaker AA long way from home.
Speaker BIt's a long way from home.
Speaker BAnd I think for me it's a super interesting test because I almost feel that if it can make it work in Dallas or the broader Texas market, actually, then it has an offer that can travel.
Speaker BYou know, Dallas is particularly competitive for the clubs.
Speaker BBoth Costco, hand Sam's, both have a significant presence in that market.
Speaker BSo actually, if it can make it work there, I almost feel that it can make it anywhere.
Speaker BMaybe not New York as well, but.
Speaker AThat would be straight look at all credit to them.
Speaker AIn that same Q2 announcement, they announced their 18th consecutive quarter of traffic growth.
Speaker ANet sales well up.
Speaker AComp sales well up.
Speaker AAlthough really strongly skewed by gas, only about 3% up, which is okay on comps.
Speaker AIf you take the gas out, it feels like the market's coming to them.
Speaker AThey've got a good value prop.
Speaker AThis story feels like housekeeping to me.
Speaker AI just need just want to make sure it doesn't lose what makes BJ special and different, especially from Costco with its much lower SKU count.
Speaker BYeah, I think the challenge of BJ is, and you know, if we think about the Texas test again, it really has to persuade a consumer to either switch from a Sam's or a Costco or actually get an additional membership.
Speaker BAnd it's also a market where grocery competition is exceptionally strong.
Speaker BSo warehouse club is already mature.
Speaker BI don't think it could have picked a tougher market for the test.
Speaker BSo I think sort of understand, I think it'll be keen to retain those points of difference given that, you know, the future for, you know, for growth, for Beaches is to be competing more directly with both clubs in areas where it won't have the same density that it has in its.
Speaker BIn its heartland on the East Coast.
Speaker AIt's just more reasons to keep going back to the incredible kind of grocery innovation lab that is the Dallas Fort Worth area.
Speaker AGo on.
Speaker ALet's move on though.
Speaker AHeadline number three, which is brought to you by our proud sponsor, Fusion, the global leader in connected retail solutions, helping grocers improve productivity, execution and customer experience from shelf to checkout.
Speaker AAnd headline number three comes from a Target press release.
Speaker AWe've just been talking about them, so let's talk about one of their new initiatives.
Speaker AThis is the launch of its Beauty studio concept across 600 target locations and online from September 10th.
Speaker ANext Thursday, the Beauty Studio will house more than 1600 new products, including rotating product assortments from over 90 beauty brands spanning skincare, health care, bath and body makeup, nails and fragrance.
Speaker AAnd more than 2/3 of the brands are new to Target.
Speaker ACentral to the department is a showcase table to spotlight new products with editors, picks and most loved products and dedicated specialist employees called Beauty Advisors.
Speaker AAmanda Noos, Targets SVP of Merchandising for Essentials and Beauty, said that the idea is to provide a product mix to help shoppers both buy their regular repeat purchases and also explore what's new and trending.
Speaker ASTUART Recreating its beauty proposition and format has been a key task for the Target team.
Speaker AAfter the ending of the Ulta relationship in Beauty Studio, do you think they will have a successful replacement?
Speaker BIt's interesting.
Speaker BI've seen a lot of people talk about Beauty Studio as a replacement for Ulta.
Speaker BI don't always show that I see it as quite as a direct replacement because I'm not quite sure that, you know, a lot of people talk about the failure of the Ulta pathogen.
Speaker BI'm not sure it failed.
Speaker BI think it may have just done, done the job it was meant to do.
Speaker BI think when it started back in five years ago now, right, 2021, target wanted more credibility and that sort of prestige beauty and that.
Speaker BSo Ulta bought it.
Speaker BYou know, authority, access to brands and actually became, you know, a more recognized beauty destination.
Speaker BAnd from, you know, Ulta's perspective, Target brought just enormous traffic and reach.
Speaker BYou know, the partnership was always slightly, a little bit unusual.
Speaker BIt looked like an Ulta store within Target, but it wasn't really an independent Ulta.
Speaker BTarget owned inventory, employee staff did, and customers paid through Target.
Speaker BAnd Ulta essentially, you know, provided this brand expertise and access to products and then receive that sort of loyalty payment in return.
Speaker BAnd there's also some complexity that you also had both loyalty programs up and running at the same time.
Speaker BSo you have to ask, you know, what was Ulta doing for Target that Target now can't do for itself?
Speaker BSo five years on, you know, beauty is one of the most important categories at Target.
Speaker BIt understands the prestige customer base, it has relationships with the brands and has established credibility in the category.
Speaker BSo I think it's now an evolution of that beauty offer rather than a direct one on one replacement.
Speaker BWhat was there before?
Speaker BI think the sort of Ulta partnership definitely served Target well.
Speaker BIt'll probably just move time to move on and do something different with this space that actually operationally as well was perhaps maybe less, less complex and, and it'll, it'll give Target more control to all the ranges that are in the, they'll have in that part of the store.
Speaker AIt's interesting, Stu.
Speaker AI mean, the Ulta, strong retailer, well established in the area, good brand reputation, good relationships.
Speaker ADo you, from what you've seen of the beauty studio concept, do you think it's a strong enough offer to be able to and build on the strength that they had in the Ultra offer?
Speaker BYeah, it looks really good on paper for sure.
Speaker BAnd you know, Tagus has already spent a lot of or has invested quite a bit into, into that beauty space within these stores outside of the Ulta work as well.
Speaker BYou know, Ulta is only in about 600 of the Target stores, which are in excess of 2,000.
Speaker BSo it actually done a great job in improving the sort of install environment beyond those Ultra stores.
Speaker BAnd for me, all those things you mentioned there around the tables, the advisors, I think it brings us back to this idea of Target as a space or as a store for discovery rather than just convenience.
Speaker BAnd you know, something at Target was, you know, probably, you know, you and I have, you know, have looked at Target for probably like the last 15, 20 years.
Speaker BIt was just known for that being that place where you can go discover new brands.
Speaker BAnd I think sort of this will now give Target the control to do that and build that authority as a discovery space for beauty rather than just a convenience place for beauty.
Speaker AI think that's the aim.
Speaker AI think the question for me is the can day and this was a real fun one.
Speaker AThere's often discussions, isn't there, between where consumer packaged goods, the grocery world, where that ends and then where premium beauty begins.
Speaker ABecause when you get to the other end of each end of the spectrum, they're very different categories of very different behaviors.
Speaker AAnd that question extends to whether grocers and mass merchants like Target really have they got permission to play in premium beauty?
Speaker BI think it's really hard to know sometimes distinguish what's mass and what's prestige, particularly in beauty.
Speaker BSo think about social media and emerging brands.
Speaker BI think they've changed what consumers think of as a premium brand, you know, as free and brand might just be a new brand that's gone viral on TikTok.
Speaker BIt may not be premium for what it does for you in terms of, in terms of beauty.
Speaker BSo I think that's sort of that part of the store is just becoming very complex and very blurred.
Speaker AYeah.
Speaker AAnd you know what, Stuart?
Speaker AIt was sort of even debatable if this was a, if this was a grosser talk story at all.
Speaker ABut I think this conversation for me reflects the importance of covering it because whether it is relevant to grocery or not, it's the exact debate that Target itself is trying to resolve through this initiative.
Speaker AAs you said, the whole point of Target's tie up with Ulta was to use Ulta's brand and critically its supply relationships to be able to get those more premium beauty products into its stores.
Speaker ASo the challenge for Target now is to prove that it can do it on its own.
Speaker AThat it can create a more compelling environment that the brand owners want to get to.
Speaker AAnd I think like you, I like the images that are circulating of this concept.
Speaker AI like the showcase table to feature brands.
Speaker AI like the fact that they're specialist advisors.
Speaker AAnd I think if we were being really honest, I think it's fair to say that somebody who took concessions was starting to look a bit tired.
Speaker ASo I think this investment in this area is great.
Speaker AIt gives as you say, gives Target the full control.
Speaker AThe big thing for me, whether this is going to be successful or not, it completely lies with the merchants now.
Speaker ABuying beauty is so different to buying grocery and cpg.
Speaker AAnd as you said, the world of beauty is completely different now to when the first alter concessions went in just five years ago.
Speaker ATrend driven social media driven product cycles are really short.
Speaker AIt really, it's competing against platforms like TikTok to get those latest trend driven products into consumers hands really quickly which isn't easy for a physical store.
Speaker ASo I think there's a whole heap of upside for Target to have direct relationships as you say.
Speaker AI think getting the range right and constantly evolving that range is going to be really hard.
Speaker AAnd that's, I think that's a new skill set for Target as that's one that Ultra will have done.
Speaker AYou know what Stu?
Speaker AI think if they get this right then it's a huge signal to the market that Target can do fashion forward exciting on trend merchandising which as we said is what when Target is at its best, that's what he's famous for.
Speaker AI think it could be a real travel driver if they do.
Speaker BYeah, I think just, just listening to there Ben as well, I was just thinking there's another tie back to grocery.
Speaker BEvery time you mentioned beauty you could just sort of replace the word grocery because I think that's probably the same challenge that it has in the grocery offer as well.
Speaker BThat it wants to be this place of discovery, following the latest trends and being somewhere that's exciting for grocery rather than just mainstream.
Speaker BAnd I think we've started to see some of that come through within, within, within the grocery business at Target.
Speaker BI think some of the numbers were good, were really good, very good off the back of the work that is done to enhance the proposition.
Speaker BSo maybe you know, what it's doing in beauty actually could be a, a very good model for what it could eventually do in grocery as well.
Speaker AYeah, I think it'd be so interesting to see in six months time how many of those brand owners are still there and still, still supporting Rohan Ultra at the same time.
Speaker AI actually think that if you, if you are a beauty buyer for Target, it's got to be one of the most exciting and dynamic jobs in retail because you've got such an exciting proposition to be able to build for you there right now.
Speaker AOkay, let's cross the Atlantic, Stuart, for headline number four which comes from Labours Mittelseitung which reports that Alti Switzerland is closing its Aldi now that's its home delivery e commerce business.
Speaker AAldi now provided home delivery in the largest Swiss cities and has done for the last four years.
Speaker AThe service has already stopped in a number of cities including Bern, Geneva and Basel and Zurich is expected to close this month.
Speaker AAldi said it was refocusing on its core discount business and whilst it didn't give the reasons for shuttering Aldi now, it's widely reported that labour costs in Switzerland were just too high to make the delivery economic work for Aldi.
Speaker AStuart, is a food discounter failing to make home delivery work in one of the countries with the highest labor costs in the world an outlier?
Speaker AOr is there a reality check around all the hype in online grocery growth?
Speaker BI think it's a very short answer, Ben.
Speaker BI think for me, you know, you sort of essentially you take one of the most efficient retail models in the world and then attach one of the least efficient activities to it.
Speaker BSo if you think about it, you know, Aldi's entire business model is designed to remove cost.
Speaker BHome delivery just puts, puts all that cost back in.
Speaker BSo I think it's just challenging for discount retailers in the E commerce space.
Speaker BYou know, the question probably is not whether customers want, you know, home delivery or if they want to pick up, it's whether as a discounter you can provide it without undermining, you know, the cost advantage that gives you the, gives customers, I guess, the reasons to shop in the store in the first place.
Speaker BSo I think it's fairly, you know, straightforward in terms of a headline and a move from Aldi.
Speaker AYeah, look Stuart, I couldn't agree more.
Speaker AI actually had a look back to see what they tried to do.
Speaker AAnd, and it's a really interesting example where Aldi had tried to provide almost like a gold standard service for online delivery, which is, which would be what a wealthy Swiss consumer expects, but from a discount proposition.
Speaker ASo they were offering the same prices, same as in store when it first launched they were saying $60 minimum basket, $6 delivery fee, no pass required and same day was possible and they were adding extra geographies to it.
Speaker AAlthough actually after only two years they cut the numbers of locations by a third, which they called route optimization, which is interesting.
Speaker AThen last year they increased prices again up to $15 for delivery and the same surcharge.
Speaker AI think the story is really clear.
Speaker AThey just couldn't make the economics work.
Speaker AAnd I think in Switzerland, with the cost of labor and the cost of operations as they are, it probably shouldn't come as any surprise.
Speaker AAnd yeah, I think there is a, for me there's a really strong read through in terms of focusing on operational efficiencies in your ecom businesses in catchments where competitors mean that you have to go there, you've got to invest in scale, you've got to drive that density and automation will play.
Speaker AThere's no automation in Aldi's program whatsoever.
Speaker ASo I think there are read throughs.
Speaker ABut I also at the same time agree with you, Stuart.
Speaker AI think this was a particularly Swiss problem.
Speaker BYeah.
Speaker BIf we look more broadly at what Aldi has been doing in the e commerce space in other markets as well, it has tried Click and Collect in the uk.
Speaker BIn Germany it's still testing some models, it's closed some other pilots, so it's found it difficult elsewhere as well.
Speaker BI think the outlier for me is the US where it is building a decent e commerce business but going down a different route through the sort of third party partnerships that it has, the work that it's doing with Instacart in particular, but then also being on the DoorDash and Uber Eats platform.
Speaker BSo it just takes all that sort of additional cost associated with the model off the sheet for Addalee.
Speaker AYeah, completely agree.
Speaker AFinally, headline number five, which comes from Supermarket News, which covered Walmart's announcement to expand its first party commerce intelligence platform Scintilla, to Sam's Club next year.
Speaker AScintilla, known until last year as Walmart Luminate, is an analytics platform that provides sales and transaction details to merchants and suppliers with demographic and shopper analysis.
Speaker AA Sam's Club chief merchant Myron Fraser, said it will help merchants and suppliers listen better and act faster, Stuart.
Speaker AThis is the latest move by Walmart to align a number of back end operations across both Walmart and Sam's Club.
Speaker ADo you like this move or do you think it might provide further dilution of Sam's Club's kind of unique individuality?
Speaker BNo, I actually do like this move.
Speaker BI think it's smart.
Speaker BI don't think Sam's Club's needs to be different to Walmart behind the scenes.
Speaker BIt just needs to be different where the member sees and experiences the proposition.
Speaker BAnd I think, you know, in the announcement the business said actually this was one of the most frequent requests from suppliers.
Speaker BIt brings more consistency, reduces platform fragmentation and offers better visibility of them across the, across the Walmart format.
Speaker BSo I actually think this will make Sam's Club more like Sam's Club and less, less like Walmart.
Speaker BI think, you know, the, the other advantage is other platform.
Speaker BSam's is because they know every member, right?
Speaker BThey, you know, they have the membership data that, that dovetails with, with this data which you know, is slightly different to how it works at Walmart.
Speaker BSo I think sort of, it's going to sort of enable those merchants to make better decisions.
Speaker BI think the key thing to remember with the club environment that it's not just about growing sales.
Speaker BItems have other roles to play as well.
Speaker BItems have to support new membership, they have to support renewals and they have to support upgrades as well.
Speaker BSo I think sort of bringing that sort of scintilla sort of platform into the, into the business, coupling that with the membership data, I think it's just a powerful commercial, a powerful combination that will just sort of, as I said, make Sam's Club more Sam's Club and maybe less.
Speaker BLess Walmart.
Speaker AYeah, I think in many ways look, Scintilla is the more advanced platform.
Speaker AExtending it to Sam's means that both Sam's merchants and CPGs will get more visibility, will get more detailed insights and then coupled with the member profiles it's a little bit of a why not, isn't it?
Speaker BAnd it just reflects what the business has been doing more broadly.
Speaker BIf we think about combining the supply chains of the business, the Sam's Club retail media program has become Sam's Club Connect.
Speaker BSo I think the stuff that's kind of sits behind the scenes if they can sort of, you know, it's almost like leveraging the same plumbing.
Speaker BRight.
Speaker BFor different businesses doing that seems just a logical approach from the retailer.
Speaker AAnd I think that retail media conversation is a really important one as well.
Speaker AThat evolution from, you know, Map and the member access platform to connect.
Speaker ABecause what that does for Sam's Club as well as with Walmart is it gives especially the CPGs the ability to take action to drive demand based on the data that they're seeing.
Speaker AEspecially as Sams is over indexing his growth on digital and online.
Speaker AIt is absolutely the most progressive of the member clubs when it comes to online and digitally influenced sales and numbers are ahead of Costco's in the most recent releases.
Speaker ASo I think, I mean that's a really important bit because you can join those two together and I think, you know, it comes back to what we're talking about BJ's earlier, doesn't it Stuart that in this, in the club, warehouse club environment where it's skew constrained, identifying the right assortment is so important and it's providing another, another tool for that.
Speaker BYeah, I agree and you know, if you make, make a good point about regional media it just makes me think what those sort of broader I guess enterprise capabilities of Walmart is building.
Speaker BSo you think about it.
Speaker BYeah, it's, it's advertising, it's data, it's AI, it's supply chain, it's tech and then it can deploy all those across the different business areas and increasingly different markets as well.
Speaker BSo it's really sort of, you know, the core of that business is incredible.
Speaker ABut there is one bit I think I'm going to pick you up on, you know, quoting back a line from the press release that the CPGs have been banging on the door asking for this.
Speaker AI think, I think if you're a supplier, come on, your cost of business with DO to doing business with Sam's has just gone up again.
Speaker AIt's clearly a monetization opportunity for them.
Speaker ABut yeah, look, if it makes Sam's a better place to do business, if it gives more visibility of that shopper journey, if you get richer insights with more media activations then you can make your investment work harder.
Speaker AThere is a win.
Speaker ABut it's, I'm sure the price tag in the JBPS has just gone up but I think that's.
Speaker ALook, it's an interesting question.
Speaker AI mentioned Myron Fraser, the Sam's Club chief merchant in the read he was quoted in the press release.
Speaker AHe's one of the guests, the headline speakers at grocery shop which is later this month.
Speaker AI think it's just three weeks.
Speaker AStuart to grocery shop.
Speaker ANow Myron's going to be speaking on the Wednesday morning and he is going to be being interviewed one to one by OmniTalk's.
Speaker AVery own Chris Walton.
Speaker ASo I'll certainly be in the audience for that one and interested to hear what Myron has to say.
Speaker AStuart, I think before we move on, I understand you'll be a grocery shop as well.
Speaker AWhat's Rockwell of the team got you doing this year?
Speaker BYeah, I'm there as well.
Speaker BYeah, I'm ordering a session on the, on the Wednesday looking at the store, the future and the capabilities that retailers need to sort of, really sort of enhance their, their proposition.
Speaker BWe're still finalizing the full lineup for that, but it's going to be a great session.
Speaker AVery good.
Speaker AOkay, come on, let's get into Grab and Go.
Speaker AThis is where we both get to share a couple of stories that have caught our eye in the world of grocery retailing this week, but beyond the main headlines, but things that we still should believe are on your radar and we don't have a clue what each of us have chosen.
Speaker ASo Stuart, what is your first story and why?
Speaker BYeah, I thought it was interesting to look at the press coverage of Tesco's trial with Cindy Robotics in store and the expansion of that trial.
Speaker BThat itself for me is not the headline.
Speaker BI think sort of the bigger picture for me is what's happening at Tesco and the changes.
Speaker BSo if you think, you know, it's announced, it's going to be rolling off ESLs, there's more automation in the business.
Speaker BOne of the themes we talk a lot about at IGD is the hyper connected store.
Speaker BAnd for us, we stand to see this come to life.
Speaker BSo I think the real opportunity for Tesco is connecting all those technology bets that it's making and creating that sort of in store ecosystem which is probably more powerful than the individual components themselves.
Speaker BSo that's pretty a key one for me to watch.
Speaker AAnd Stu, I'm going to give a shout out to your colleague Toby Pickard, who has very much been the man on the ground on this one and has been breaking a lot of the news about the expanded trial of Tesco and Simvi.
Speaker ASo credit to Toby on that one.
Speaker AAnd I think a really interesting development to see the Simvy Robotics and tally live in the uk.
Speaker AWe opened our show today talking about value and in the US consumer.
Speaker ASo this story caught my eye as we were preparing because it comes from this completely different perspective and that is that E1 is expanding outside LA county for the first time.
Speaker AThat's right.
Speaker AEveryone's favorite celebrity grocer has made it all the way to Ventura county to a Thousand Oaks.
Speaker ASo just Inland from Malibu where it's timber and stone lodge style is quite a departure from the usual slick LA design.
Speaker AThe next opening I understand is going to be outside LA is in September and they're going to make it all the way to Orange County.
Speaker ASo I think slow and steady expansion, but evidence that the top bit of the K shaped economy I think is going very well right now.
Speaker AStuart, what's your third story?
Speaker BYeah, the next one for me really just plays into this, I guess the conversations we've had about newness and excitement.
Speaker BWe talked about range enhancement at BJ's and at target.
Speaker BLast week I was with Sorbet in Vancouver for the launch of their new Safeway multicultural proposition.
Speaker BThis is a new flagship supermarket.
Speaker BIt's been six years in the making.
Speaker BThere's another story there, but it's at Oak Ridge, one of the most, I think dynamic and interesting mall developments in North America right now.
Speaker BAnd what they've created, something they call an accessible multicultural proposition.
Speaker BIt's still very much Safeway but really appeals to the Asian consumer who's really had strong inner catchment of that store.
Speaker BAnd I think it's done super well.
Speaker BYou know, it's beyond, you know, the, the dual language signage in both English and, and traditional Chinese, but bringing in like the dim sum, the hot food, the extended range, the global market, a new health and wellness proposition.
Speaker BIt's just a, a really smart way of tapping into the, you know, the growth we're seeing not just in Canada, but I think Canada is probably one of the lead markets on multicultural diversity but just in a really good way of sort of capturing the spirit of what was Safeway but doing it in a relevant way for that catchment.
Speaker ASo Stu, you precede that by saying he was in a mole that you think is one of the most kind of interesting or exciting mole developments in North America.
Speaker AWhy is that?
Speaker BPartly because I've been watching it for six years, kind of not quite brick by brick.
Speaker BBut yeah, it's, it's a mixed use development.
Speaker BThere's like 10 residential towers, there's nine acres of rooftop parks, there's four stages just becoming a destination.
Speaker BIt's actually home to the timeout food market in Vancouver which opened up over the summer.
Speaker ARight.
Speaker BAnd just a, you know, kind of fairly high end brands from a non food perspective in that mall.
Speaker BBut yeah, just a great and beautiful space that's being, being created there for the community.
Speaker AAnd I'm assuming that there's probably photos of this on your LinkedIn.
Speaker BIs the Stuart for sure?
Speaker BYes.
Speaker BHave a dip in for sure.
Speaker AExactly.
Speaker AIf anybody doesn't follow Stuart already highly recommended for all of the content and especially in store photos that he shares.
Speaker ALook okay, my final story is that Costco's popular custom cakes and party platters are now available to order online for the first time for delivery from Costco's warehouses nationwide.
Speaker AIt's a development powered by Instacart's Foodstorm order management tech, which connects Costco's bakery and deli teams directly to online orders for the first time.
Speaker AI mean, it's a little bit of catch up from Costco here.
Speaker AWho's the online numbers, as we talked about were good but not as strong as Sam's.
Speaker ABut I think what it talks to me about is the importance of unlocking unique things that store pickup can do.
Speaker AAnd this is a big business and important business for Costco, so seeing it online for the first time will definitely.
Speaker BBe a plus for them.
Speaker AToday's podcast was produced with the help and support of lseot, and it's brought to you exclusively as part of the omnitalk Podcast network.
Speaker AOmnitalk exists to highlight the trends, technologies and innovations shaping retail, and Gross Talk now does this specifically for the global grocery and CPG industry.
Speaker AThanks as always for listening in and please remember to like and leave us a review wherever you happen to listen to your podcasts or on YouTube.
Speaker AAnd you can follow us today by Simply going to YouTube.com omnitalkretail Stuart, if people want to get in touch with you today, what's the best way for them to do that?
Speaker BYeah, find me at either on LinkedIn or@igd.com so Stuart Samuelgd.com another recommendation to.
Speaker AGive Stuart go follow on LinkedIn.
Speaker AOkay, so until next week, and on behalf of all of us at Grossertalk Anomny Talk, thanks for tuning in.