Ulta Beauty Launches Marketplace – Game-Changer for Customers & Retail Media?
In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios and Ocampo Capital Chris Walton and Anne Mezzenga discuss: Ulta Beauty going big with a new curated online marketplace—what does this mean for customers, loyalty, and retail media? Chris and Anne break down why this is a savvy move for Ulta, how Mirakl enables quick marketplace rollouts, and why 2025 is shaping up as the year of marketplace dominance in retail in this latest episode of the Omni Talk Retail Fast Five, brought to you by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital and Infios.
(0:02) – Ulta Beauty’s official marketplace announcement
(0:20) – “Curated” marketplaces—real or just marketing?
(1:02) – Why this is a smart move for Ulta’s customers
(2:08) – Retail media revenue and loyalty points as key drivers
(3:14) – The role of Mirakl in accelerating marketplace adoption
(4:30) – 2025: The year of the marketplace (Best Buy, Janie and Jack, Ulta)
(5:46) – Data value in high-frequency beauty purchasing
(6:03) – How Ulta’s platform could attract CPG advertisers
If you're in retail or beauty, this is one trend you can't afford to miss. Ulta's move could reshape the future of digital commerce in beauty and wellness.
For the full episode head here: https://youtu.be/K-LainhQQyY
#ultabeauty #ecommercetrends #retailinnovation #beautyindustry #retailmedia #customerloyalty #OmnichannelRetail #digitalcommerce #retailtech #beautytech
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Ulta Beauty is launching a third party marketplace.
Speaker AAccording to Chainstorage, on a dedicated page of its E commerce site, Ulta Beauty announced that Ulta Beauty Marketplace is scheduled to open in the fall of 2025.
Speaker AThe retailer said that the marketplace will be a curated platform offering.
Speaker AIs any marketplace ever not curated, by the way, and a curated platform offering?
Speaker BI think it's a dig towards Walmart.
Speaker BI think people just say curated platform because they're just like Walmart and Amazon will let anybody on the platform.
Speaker AYeah.
Speaker BSo that's what I get take from that side.
Speaker AI think it's a merchant thing too, honestly, too.
Speaker AI think it's both, I think.
Speaker AAnd they kind of cut from the same cloth too.
Speaker ABut the platform will offer a quote cutting, will offer quote, cutting edge tools and powerful tech end quote.
Speaker AAs well as dedicated support from a marketplace team.
Speaker AUlta is accepting applications via a digital form on its site and said more information is coming soon.
Speaker AUlta Beauty Marketplace also runs on a platform from digital marketplace technology provider Miracle, a longtime sponsor of this podcast, I might add.
Speaker AAnd what do you think is propelling Ulta to jump on the marketplace bandwagon?
Speaker ALike so many others?
Speaker BThis is such a smart move because for the first time as an Ulta customer, it allows me to access all of the makeup and health and beauty and wellness products that I want in one spot.
Speaker BThere's still, you know, it's just like the grow.
Speaker BIt's very analogous to grocery.
Speaker BLike I, I can't get all my groceries at Kroger or at Walmart.
Speaker BI still make a stop at Trader Joe's or Sprouts or these other places.
Speaker BAnd that's still very much the case when it comes to beauty.
Speaker BAnd so what I love about this is that it allows me now to, you know, get the, the like luxury cosmetics brands that I shop at Ulta for.
Speaker BBut then it also gives me access to all of these D2C brands.
Speaker BIt also gives me access potentially to drug brands too.
Speaker BAnd I can use my Ulta loyalty points on this stuff like it's taking and making the best possible shopping experience for me.
Speaker BNot to mention there's all the money they can make from retail media from all of these new brands that they're bringing on their platform.
Speaker BAnd finally, I think the beauty of this is that never before has a retailer in this category been able to see some of the adjacencies that are happening with their brand, that with products that are outside their four walls.
Speaker BLike Ulta knows that I buy this moisturizer and this foundation and this concealer, but they haven't been able to see, like, what products am I shopping for in drug.
Speaker BWhat products am I shopping for online with like a specialty retailer?
Speaker BAnd so I think this is just creating a flywheel for Ulta that will just propel them into the future.
Speaker BAnd I, I absolutely love it.
Speaker BBut Chris, I'm not the merchant of the group.
Speaker BSo tell me what your thoughts are.
Speaker BLike, what are there complexities to this or things that I'm not thinking about when it comes to like the curated marketplace?
Speaker ANo, I think you nailed, I think, I mean, I thought you, I thought you nailed it.
Speaker AI think you know what you're essentially getting at.
Speaker AAnd, and I was going to bring this up later, but you actually made me think about it now.
Speaker AI was going to bring it up in the fifth headline, but, you know, I go back to the podcast we did with Claire Cherry on investor perspectives in retail, and if you haven't listened to that, folks, it's a really great one.
Speaker AAnd she changed my thinking about many of the trends that are happening or at least opened my eyes to them.
Speaker AAnd you know, I think what you're getting at here is there's so much activity on social media, so many startup brands on kind of the hell, the kind of the food or beauty products as medicine kind of trend like to.
Speaker AFor healthy, live, healthier living.
Speaker ARight?
Speaker BYeah.
Speaker ASo as a, as Ulta, there's no way that you can keep up on those.
Speaker AAnd there's no way also you don't want to invest in them on a national nationwide store rollout either.
Speaker AIt's just silly.
Speaker ASo you, but you want to give your customer access to those and that's essentially what they're doing here.
Speaker ASo I don't know.
Speaker AAnd I come back to it.
Speaker ASo the other point that I make too is we've talked about this being the year of the robot.
Speaker AMy God, it's also the year of the marketplace.
Speaker AI mean, in the last three months, since the start of 2025, we've got best Buy, Janie and Jack, now Ulta.
Speaker AAnd for me, I mean, ultimately, to me, I think the rationale for a marketplace is so simple for the reason, and it goes to what you were just saying, but they're much easier to do than they ever were before, you know, and hence because of companies like Miracle, they just make standing them up much, much easier.
Speaker BRight.
Speaker ATwo, as a retailer, to your point, you don't own the inventory, so you can give your customers more options, which digital, as we've said, A thousand times.
Speaker AAnd you hit on this too, is about personalization and options, and therefore you get high added margin from doing this.
Speaker AAnd then third, which is the point we haven't really talked about yet, third is retail media.
Speaker ALike Ulta's growth is slowing.
Speaker ASo it wants sales and retail media to be the bump to help juice its performance, clear and simple.
Speaker AAnd I think every retailer is starting to see that.
Speaker AAnd that's why you're seeing this growth.
Speaker AAnd that's why, I mean, honestly, 2025, man, it's explosive on the marketplace front.
Speaker BYeah, Yeah, I, I am very, very happy with this.
Speaker BAnd you're pumped about this?
Speaker BI am.
Speaker BWell, I just, I think that the loyalty angle is so smart too.
Speaker BLike, I think this is the category where loyalty really, really matters.
Speaker BAnd the points that you get, like, my, my purchasing decisions in the locations that I'm choosing to purchase from are driven by my loyalty points that are associated with, you know, with Ulta.
Speaker BSo I' about that.
Speaker BAnd now that I have so much more to choose from from the online marketplace and being able to get all those brands in one spot, I think is, is another thing that you can't discount here with the, with the marketplace standing up.
Speaker AAnd to your point before too, like, if I know that.
Speaker AIf I know.
Speaker AAnd so, like, for example, if I know you're buying a beauty product, like, I imagine there's some correlation there with what food you want to buy.
Speaker ASo the CPGs are going to probably want to advertise on this platform from a retail media perspective.
Speaker ASo.
Speaker ASo, I mean, it just, it just gives so many angles to scale.
Speaker AYou know, the retail media play as well.
Speaker AIt's fascinating.
Speaker BYeah, High frequency, it's like, it makes so much sense, especially coming out of grocery, like, this is the next high frequency place that you're purchasing over and over and over again.
Speaker BAnd so the data is, you know, almost as valuable now as grocery store data.
Speaker BIt's like one of the second categories that people, after that, that people are shopping again and again and again.
Speaker BSo.