Online Grocery Breaks Records Despite Budget Constraints | Fast Five Shorts
This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, unpacks November's stunning $12.3 billion in online grocery sales—the second time monthly sales topped $12 billion.
Chris is gobsmacked by consumers choosing the more expensive delivery option despite budget constraints, while Anne attributes growth to improved curbside pickup experiences and loyalty incentives. Both hosts agree this signals that agentic AI will explode in grocery first, as UBS predicts, given consumers' growing comfort with repeat ordering and price transparency.
⏩ Tune in for the full episode here: https://youtu.be/RjBUyfWgxzY
#onlinegrocery #grocerydelivery #ecommerce #curbsidepickup #Walmart #Target #agenticAI #consumertrends
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00:00 - Untitled
00:09 - Surge in Online Grocery Sales
01:38 - Understanding E-Grocery Trends
02:51 - The Rise of Online Grocery Shopping
04:22 - The Rise of Grocery Delivery Services
06:15 - Exploring Grocery Market Dynamics
November extended its $10 billion online grocery sales streak to five months, according to a joint Brick Meets Click and Mercatus report.
Speaker ANovember online grocery sales spiked, making the second time that such sales topped $12 billion.
Speaker ASales reached $12.3 billion.
Speaker AThat's up by more than 2.5 billion, or more than 28%, compared to November of 2024.
Speaker AAll three receiving methods delivery Click and Collect and Ship to Home saw sales increases last month.
Speaker ABrick Meets Click attributed November's online grocery sales growth to higher order frequency users selecting multiple receiving methods as well as higher spending rates.
Speaker AChris, what are your thoughts on the reported $12.3 billion in e grocery volume in November?
Speaker BOh, and I'm absolutely gobsmacked by this.
Speaker BThis statistic.
Speaker BThis thing stopped me in my tracks.
Speaker CThis headline in in concert with the conversation we had with Chad last week.
Speaker BOn our annual awards show.
Speaker CIn addition to conversations I've had with many other people via Zoom in the last few weeks, my head is completely.
Speaker BFlipped on what's happening.
Speaker CI alluded to it before, and I think, I think I and I purposely want to put these two headlines right next to each other because I think there's a lot that can be gleaned.
Speaker BFrom what we just talked about in terms of its applicability to this headline too.
Speaker CBecause here's the crazy thing about this statistic is consumers are budget constrained.
Speaker CNo doubt about it.
Speaker CEveryone's reporting it.
Speaker CE Grocery should not be going up because it's the more expensive way to get your groceries.
Speaker CLike it shouldn't be happening if you're budget constrained.
Speaker CSo then you have to ask yourself, why is that?
Speaker CYou know, is it the time savings.
Speaker BThat allows you to that gives you back as a consumer?
Speaker CCan you redeploy your efforts and your resources into something else?
Speaker COr is it the increasing level of price transparency when you're reordering the same items going or getting in the habit of ordering them time and time again from places that you trust, like Walmart, where the loyalty programs are very well understood.
Speaker CAnd my hunch is it's some combination of the both that's driving this increase in behavior, as well as just the general acclimation of the younger generations to online grocery as well.
Speaker CWhich is why I go back to what I said in, you know, the last headline with when it comes to agentic AI online in Grocery in E Grocery, it is going to explode.
Speaker CIf we're already seeing this behavior now, when you add a Gen two gone to it, it's going to be one plus one equals Three in terms of the exponential impact.
Speaker CSo because the one axiom, and you've already said it on the show once, the one axiom you can take to the bank, which we talk about on the show all the time, we talk about it a lot, is everything always gravitates towards the lowest price when everything else is equal.
Speaker CAnd for the Kraft macaroni and cheese box, there's no difference in it between where you want to buy it.
Speaker BAnd so all things are equal and.
Speaker CThat'S how things are going to evolve.
Speaker AYeah.
Speaker AI think the one thing that I wish we had more visibility to in this data set is how much of this is buy online pickup in store.
Speaker AAnd the reason that I say that is because I think that is there's no cost for that.
Speaker AYou know, like e that's considered e grocery, but that's going to pick up your groceries, which I think a lot of people have started, a lot more people have started to do.
Speaker AThat's what we're hearing from a lot of the grocery retailers out there, that they've increased curbside pickup capacity from Target to Walmart to Albertsons to H E B.
Speaker ALike everybody's working on how to do this because in a lot of ways it is, it is the easiest way for me to get my groceries.
Speaker AAnd if you look at, I mean your, your, your most recent grocery experiences, I'd be interested in polling the listeners and even curious from your perspective, Chris, like, has your grocery experience in store been a good one as of late?
Speaker ALike, it seem to me that there's been, you know, shortage of staff.
Speaker AThere's sometimes stuff isn't in stock and then you have to go ask somebody.
Speaker AAt least when I'm ordering groceries online, I know right away here's what is available and here's what's not.
Speaker AWhat's not available, it's, it's the fastest possible way for me to get that, that to do checked off my list for the week is either ordering online or doing buy online pickup in store.
Speaker APlus, I think you have a lot of incentives that have been kicked in to get people who are, who have maybe started this behavior to continue this behavior.
Speaker AYou have Target giving several deals on Shipt.
Speaker AYou have Walmart plus giving a pretty significant amount of cash back in Walmart cash.
Speaker AIf you shop, if you shop, you know, from as a Walmart plus member or as a Walmart member.
Speaker AAnd then you have Instacart giving deals to SNAP participants too, which I think all of this comes into one, fueling customer behavior to realize that Maybe it's worth a little bit of extra money to have your groceries delivered.
Speaker AIt's, it's a better experience overall when you just come pick it up and you don't have to deal with going and walking around the store and taking up time.
Speaker AAnd I, I'd be curious, you know, what the, what the breakout is for cost for delivery over and what the value of people's time is worth.
Speaker AAnd if they're just going to the point where they're like, this is something that I don't have to think about anymore.
Speaker AOne click and done and I pick it up on my schedule or have it delivered when it's convenient for me.
Speaker BYeah, I think what I'd say to that is, you know, the, the sales are up across the board.
Speaker BSo your point about curbside pickup, you know, potentially, but like the sales are up across the board.
Speaker BShip to home delivery.
Speaker BShip to home being.
Speaker BI can never remember which one is shipped to home and which one's delivery, but one is like direct from Walmart, the other one is via Instacart.
Speaker BSo like, you know, so like, it's.
Speaker CJust, they're up, it's just up across.
Speaker BThe board, which is just absolutely insane to me.
Speaker AAnd the cost for that stuff is going down.
Speaker ALike, that's a, that's the thing too that I think that isn't factored in.
Speaker ALike I was saying, like, I just did a Walmart plus delivery and I got, you know, $15 back in Walmart cash for my grocery order for the week.
Speaker ALike that.
Speaker AYeah, right there.
Speaker BPaid $98 for the Walmart plus subscription at some point.
Speaker BSo like, I don't know that the cost is actually going down.
Speaker BYou know, it may feel that way, but I don't know that it actually is.
Speaker CAnd I don't know if, I don't.
Speaker BKnow if it is across the market either.
Speaker BRight.
Speaker BSo that's the other point of this.
Speaker BBut like, you know, it's just, it's.
Speaker CJust so fascinating to me that it's right now and this is across all of grocery, right?
Speaker CSo Walmart is A, is 25% of the grocery business, but there's still 75% that's operating in a different way too.
Speaker BSo like, man, it's just, it's just wild.