Is Sam’s Club Being Too Optimistic About Its Growth Potential?
In this Omni Talk Retail Fast Five episode, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne dive into Sam’s Club’s bold plan to open 15 clubs annually and remodel all 600 existing locations in the U.S. (0:02). Backed by strong performance and growing online sales, Sam’s Club hopes to double its membership over the next 8–10 years, according to CEO Chris Nicholas (0:21).
Chris lays out three reasons he’s bullish: impressive comp sales growth (0:56), rising app adoption like Scan & Go (1:24), and soaring popularity among Gen Z and millennials (2:04). Anne agrees with the momentum but flags a continued awareness gap compared to Costco and emphasizes the importance of tapping Walmart Plus to attract new members (3:04). The episode wraps with a discussion of retail media advantages and the potential to unify Walmart and Sam’s Club memberships under one banner (4:59).
#samsclub #walmart #costco #retailstrategy #scanandgo #retailtech #MembershipGrowth #retailnews
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00:00 - Untitled
00:00 - Expansion Plans of Sam's Club
00:37 - Sam's Club Expansion Plans
02:01 - Sam's Club Growth and Young Consumers
03:06 - Sam's Club and the Future of Retail
04:48 - The Future of Retail: Sam's Club vs Costco
04:58 - Merging Membership Programs: A New Approach
Sam's Club is speeding up its expansion plans.
Speaker AAccording to CNBC, Walmart owned Sam's Club plans to open 15 clubs per year and renovate all of its approximately 600 locations in the U.S.
Speaker AcEO Chris Nicholas said last Wednesday at a recent investor day.
Speaker AWith a boost from these new locations, Sam's Club aims to double its membership over the next eight to 10 years.
Speaker ANicholas also said in an interview with CNBC, Nicholas said he's confident that demand for Sam's Club will hold up even if the economic backdrop gets worse.
Speaker AIn fact, he said that the Warehouse House Club's focus on saving customers money may gain even more relevance.
Speaker AChris, do you share our friend at Sam's Club, Chris Nicholas's optimism about its store expansion plans?
Speaker BOh, a hundred percent.
Speaker BOne hundred percent.
Speaker BI do.
Speaker AOkay.
Speaker BI'm.
Speaker BYeah.
Speaker AWhy?
Speaker BI, I do.
Speaker BWell, I think there's three reasons, like when I get down to it.
Speaker BSo first, Sam's Club's been on a massive winning streak already.
Speaker BSo in its most recent quarter, Sam's Club delivered a 6.8%.
Speaker BI looked this up in a 6.8% sales comp, which excludes fuel for those that were curious.
Speaker BAnd, and that's amid macroeconomic conditions that have not been great.
Speaker BI mean, let's call it like it is.
Speaker BSo yeah, that's one second point.
Speaker BSam's Club has also seen explosive growth both online and in store.
Speaker BE Commerce sales were up 24% in the same quarter and the use of its Scan and Go shopping app, which we've talked about a lot on this show, hit an all time high during the same period.
Speaker BAs we've talked about with many executives, one in three shoppers at Sam's Club regularly use Scan and Go.
Speaker BThat's one in three.
Speaker BSo I'm going to go out on a limb here, but I'm guessing that Costco's mobile app usage in store is nowhere near that high.
Speaker BLike I've, I've never even seen anyone personally using the Costco app and there's.
Speaker ANo reason, there's nothing in there that, that makes sense to use.
Speaker AI mean there's no, like, it's not couponing.
Speaker ALike, it's just, it's no, it's showing.
Speaker AIt's more of a prep for the Costco shopping trip than it is if.
Speaker BYou'Re even using it for that.
Speaker BRight.
Speaker BSo like, and so those are my first two points.
Speaker BBut the third point is Sam's Club is also winning with young people.
Speaker BSo is Costco too.
Speaker BBut Sam's Club has reported record highs in membership numbers and renewal rates, with particularly strong growth among gen Z at 63% growth over the last two years and millennials at 14% over the last two years.
Speaker BSo the combination, I think of digital first of, of a digital first shopping experience and a growing percentage of younger people shopping at stores means that Sam's Club is positioned to create the most one to one personalized shopping experience out there.
Speaker AYeah.
Speaker BSo from a retail media perspective, Sam's Club, by way of Scan and Go app, has basically a virtual menu board to serve up advertisements to one third of its shoppers.
Speaker BAnd that number's only going to grow because they're only getting younger.
Speaker BAnd so yes, I'm buying into this because Costco can't touch that.
Speaker BYou know, it's MC Hammer Costco.
Speaker BYou can't touch this.
Speaker BSo, you know, so I'm by, I'm also buying whatever Chris Nicholas is throwing down.
Speaker BI, I like Chris Nicholas.
Speaker BHe seems like a really smart dude, really shrewd dude.
Speaker BSo, yeah, I'm all in.
Speaker BWhat about you though?
Speaker BYou're probably all in too, because you love Sam.
Speaker AYeah, I mean, I, I think I, I love Sam's Club.
Speaker AI still think that Sam's Club has an awareness problem and I think that's where they need to focus because they need to start drawing customers away from Costco.
Speaker AI think you, you ask the average millennial right now in the US or, or Gen X individual in the US Right now, and I think that they lean towards Costco because it's, you know, it's what they know it, they are seeing more things on their social feeds and Sam's Club is working on doing this and I think that it's a great way, these remodels are a great way to help them gain relevance with that audience.
Speaker AI think it's a matter of getting people in the door and once they get somebody in the door, they use the Scan and Go app.
Speaker AThey see how much simpler and more convenient and better laid out that Sam's Club shopping experiences, I think that they'll be hooked.
Speaker AIt's just going to be getting people into those stores.
Speaker ASo for me it's less about, you know, whether I'm in on the remodels.
Speaker AI think that's a great, a great move, but I just think it's going to be focusing again on some of those other components of how you get people to, to kind of convert and walk through the door.
Speaker AAnd one reason I think that that could help them is tapping into their partnership and their relationship.
Speaker AWith Walmart plus plus.
Speaker AAnd with Walmart, because I think that once you start to get more of those shoppers from these demographics into the Walmart universe and you start to see, like, oh, my, I get fuel discounts at Sam's Club, like, you start to pull people into that.
Speaker AAnd then I think it's all boats under the Walmart umbrella rise.
Speaker AAnd I think Sam's Club increases and Walmart plus increases as a result.
Speaker ASo I think there's a lot of good to come from this.
Speaker AIt's.
Speaker AIt's not just going to be in the remodels.
Speaker AI think there's a lot of other outside work to do, but I think Sam's Club is in a really position to just leapfrog over Costco in the coming years.
Speaker BYeah, 100%.
Speaker BYeah.
Speaker BAnd, and you know, I've been a long a proponent of that idea of, of merging those two membership programs.
Speaker BAnd, you know, I'm curious to see if they ever pull the trigger on that.
Speaker BBut.
Speaker BYeah, and I forgot, too, they have the whole, like, automated checkout process too, where you go through the, the whatever.
Speaker BWhat, the archway, you know, like.
Speaker BSo, yeah, they got a lot of cool things going and I, you know, 15 stores, I think.
Speaker BYeah, let's be bullish about that.
Speaker BSo.
Speaker AYeah.