Inside Amazon's Leaked Rush Pickup Service Plans | Fast Five Shorts
This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores Amazon's reported plans to launch a Rush pickup service enabling one-hour order collection at Amazon-owned stores.
According to Business Insider, the service would let shoppers place unified orders from Amazon's marketplace and physical store inventory. Chris argues this is a road to nowhere given Whole Foods' operational constraints and Walmart's superior store network, while Anne sees potential if Amazon can solve the logistics puzzle. Is this Amazon's answer to Walmart's pickup dominance or an operational overreach?
⏩ Tune in for the full episode here: https://youtu.be/RjBUyfWgxzY
#Amazon #AmazonRush #WholeFoods #retailpickup #lastmile #Walmart #omnichannel #retailoperations
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Amazon has planned its new rush pickup service Chris According to Business Insider, Amazon is developing a rush pickup service that will let shoppers collect their orders at Amazon owned stores all within an hour, which comes from a reported internal document and a person familiar with the matter.
Speaker AShoppers will be able to place a unified order from both Amazon's online marketplace and items stocked in Amazon owned store shores, the document explained.
Speaker AThe tech giant plans to pilot launch the new program in at least one metro area by the first quarter of 2026, according to this document.
Speaker AHowever, it is uncertain that whether that timeline is still in effect.
Speaker AAlso said the person familiar with the matter, who spoke on a condition of anonymous anonymity.
Speaker AI cannot ever say that word.
Speaker AA non.
Speaker AHe wanted to be anonymous Anonymity.
Speaker AThank you.
Speaker ABecause they were not authorized to speak week to the press.
Speaker AAn Amazon spokesperson also declined to comment on this story.
Speaker ASo, Chris, a lot of, a lot of he said, she said in this, in this headline.
Speaker ABut would you advise Amazon to proceed with its rush delivery service if this is indeed on its way in 2026?
Speaker B100% no.
Speaker BAnd I do think we have to look at the source here.
Speaker BYou know, Business Insider, questionable sometimes in terms of what they're covering.
Speaker BAnd generally when you see headlines like this too, where the source is anonymous and there's a memo, it's either one of two things.
Speaker BEither the company is purposely leaking it themselves and doesn't want to talk about it, or you got a disgruntled person who just wants to get, you know, something out on the company.
Speaker BSo, so that's the background here as I look through this story through my lens or my vantage point.
Speaker BAnd so but I would not support this pilot.
Speaker BAnd I can think of a whole host of reasons why.
Speaker BI think, number one, this isn't why I go into the Amazon app.
Speaker BYou generally speaking, like I don't go there to coordinate a pickup order.
Speaker BAnd two, for that reason I would be leaning into things like faster delivery first, which they've been doing.
Speaker BAnd first and foremost I'd be hitting that up.
Speaker BPlay to your strength.
Speaker BSpeed has always been Amazon strength.
Speaker BIt's always been a key part of the flywheel.
Speaker BI mean they're trying to do that with Rush, but I think the speed of at home delivery in 30 minutes is even more compelling.
Speaker BAnd then third, this is the probably the biggest point, like operationally, like where am I going to do this as a consumer at a Whole Foods, which is already filled to the brim with long lines for Amazon returns and boxes and the whole Foods parking lots are disasters.
Speaker BLike, I remember that running joke like 10 years ago.
Speaker BNamaste for the Whole Foods parking lot means it's code for eat, you know what and die.
Speaker BWhich is hilarious because that's what a Whole Foods parking lot is like.
Speaker BThey're usually very small, very constrained.
Speaker BThey're not easy to get around.
Speaker BAnd now what?
Speaker BI'm going to ask Whole Foods employees to bring out things like weights and clothes to people's cars or to people that are just happy to stop by there.
Speaker BSo I just don't like it.
Speaker BAnd Walmart at the end of the day, if you look at it competitively too, Walmart at the end of the day makes it easier than Amazon and will forever be easier than Amazon because of its locations, because of its design, of its physical operations.
Speaker BAnd so they're going to win this battle at scale.
Speaker BSo this is a road to nowhere, in my opinion.
Speaker AI'm going to slightly disagree with you.
Speaker AI don't disagree with the points that you made because there's no denying that this is a massive, mass, massive overhaul of.
Speaker AIf we're using Whole Foods as an example, which I think you make the, the right point, that, that seems to me like that's the best case scenario here, would be turning this in the Whole Foods locations into your rapid pickup points.
Speaker ABut, but I actually think this could, I would be piloting this because I think that it could be one of the smartest moves that we've seen out of Amazon as of late.
Speaker AI know you mentioned it's not why you go into your Amazon app now, but I think that's because it's not, that's not the destination that, like we've said in shows past, you're going there to, like, find, you know, a phone charger and get it shipped to you quickly.
Speaker AI would say if, if you're able to, which we've not been able to before, if you were able to pick up an Amazon order that included milk, eggs, and the phone charger, would you do it?
Speaker AMaybe.
Speaker AI mean, we just haven't had this opportunity before.
Speaker AAnd I actually think that if they are moving more towards this, like, get your Doritos, Pepsi and Whole Foods products all in one trip, like, this method makes the most sense to me in order to do that, because it is a trip where you're, you know, you're doing that at Walmart, you're doing that at Target, and this could make sense.
Speaker ABut I think that you still have a big hurdle to get over.
Speaker AAnd that's the question that I would have is like, how are you going to operationalize this at a Whole Foods?
Speaker ADo you have the back of house space to store like all of these products?
Speaker AAre you working with, you know, your same, same day delivery warehouse and you're delivering orders?
Speaker ALike, there's a lot of things logistically that have to make sense, but if they could figure it out, I do actually like it.
Speaker AAnd I think it starts to make them a little bit more defensible against Walmart, who's just completely eating their lunch.
Speaker BI don't know.
Speaker BThe last point I make is I think my answer to all those questions would be no.
Speaker BAnd at the end of the day, Walmart has nine times the amount of stores that Whole Foods has throughout the US So it's just an uphill battle if that's the only place you can have.
Speaker BAnd that's what the story alludes to.
Speaker BIt says Whole Foods, Amazon go and Amazon like fresh, which is like, you know, a pittance, comparatively.
Speaker BSo.
Speaker BSo, yeah, I just don't see it.