Fast Five Shorts | Buy Or Sell: Best Buy Storefronts?
In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Mirakl, Simbe, Infios, ClearDemand, and Ocampo Capital Chris Walton and Anne Mezzenga discuss Whether they're buying or selling Best Buy Creator Storefronts
For the full episode head here: https://youtu.be/xZ2R3c0ZxsU
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
00:00 - Untitled
00:00 - Best Buy's New Creator Program
01:18 - The Rise of Retail Influencers
02:48 - The Future of Merchandising Influencers
04:19 - The Evolution of Marketing Strategies
07:29 - The Importance of Conversion in Social Commerce
Best Buy has debuted a new creator program that features shoppable storefronts.
Speaker AAccording to a Best Buy press release, Best Buy storefronts gives creators the ability to create a one stop shop to highlight tech featured in their content and earn a commission on sales referred through their storefront with no commission cap.
Speaker ASeveral leading tech influencers are joining Best Buy creator program at launch with their own storefronts, including launch Linus Sebastian of Linus Tech Tips, who has over 16 million YouTube subscribers, obviously, and 8 billion views, as well as popular and trusted tech reviewer Judner Aura, also known as your average customer.
Speaker BYeah, he is.
Speaker AObviously is.
Speaker BI don't know, Judder.
Speaker BI'm assuming it's a guy I know.
Speaker AWell, we know that they have a lot of aura, so that's a great thing.
Speaker AUm, but Chris, are you buying or selling Best Buys new storefronts for creators?
Speaker BOoh.
Speaker BOoh.
Speaker BI like.
Speaker BI, and I like this story.
Speaker BI'm buying this for the here and the now.
Speaker BThe here and the now and the future is what I meant to say.
Speaker AIf I'm gonna ask correctly.
Speaker BOkay.
Speaker BAnd the reason I say that is this is something I used to talk on the show about years back.
Speaker BI don't feel like I've talked about it as much, although I think it's been coming back recently based on the recent headlines.
Speaker BAnd that is that, like it or not, the retail influencers in the online space particularly are the new merchants.
Speaker BThey are the new retail merchants of the online space.
Speaker BThey're the ones that curate everything.
Speaker BThey're the ones that tell everyone what to buy.
Speaker BSo I think let that sink in.
Speaker BEveryone, retail merchants are getting displaced by the influencers in the online space.
Speaker BIt's very important to just come to the realization and just buy into it because it's happening.
Speaker BSo I like what Best Buy is doing for a number of reasons.
Speaker BOne, it plays on that trend.
Speaker BTwo, it shows that Best Buy understands the trend and wants to build, build tools for this new merchant community.
Speaker BAnd that means in turn that number three influencers will want to work with Best Buy because they'll want to show off their pages and they'll want to get the commissions from this.
Speaker BSo it's not, it's not that dissimilar to the story we talked about with Dig Sporting Goods a few weeks ago with their influencer program.
Speaker BSo this is the wave of the future, but here's the.
Speaker BSo this is the now.
Speaker BNow I'll talk about the next, the future part.
Speaker BBut the really cool thing here is what does this mean?
Speaker BFor bricks and mortar retailers, because I think they can figure out how to turn their actual merchandising organizations into influencers as well if they want to.
Speaker BBut I've been talking about the first part for 10 years.
Speaker BIt's going to take another 10 years for some merchant organization with the 200 plus merchants that they've got running it to be able to take their PR teams and their comp teams and be like, let's put our merchants front and center and, and allow them to talk about why they're picking the products that they are and then let the merchants kind of duke it out in terms of who's the best influencer inside those organizations.
Speaker BThat's where I see this going in the long run.
Speaker ASo tell me more a little bit about what that looks like in the physical bricks and mortar store sense.
Speaker AChris, like, elaborate on that for me because I'm.
Speaker AYeah, I get where you're going, but like, what does that feel like, look like in your mind?
Speaker BYeah.
Speaker BSo if I was going to activate this today, like, say if I was back at Target and I was running Hope Furnishings, I would be like, okay, all right.
Speaker BI've got, you know, I think at the time, 50, 60 buyers under me.
Speaker BAnd they're all picking products, right?
Speaker BYeah.
Speaker BAnd they're all picking products.
Speaker BAnd they all understand, they should understand their categories better than the average consumer.
Speaker BThat's why they have the jobs that they have.
Speaker BSo I would go.
Speaker BSo I would go to my marketing team and be like, all right, putting out an rfi, RFP to a PR agency that's going to put our merchants in the role of influencer.
Speaker BGet them a marketing campaign.
Speaker BGet them.
Speaker AGot it, got it, got it.
Speaker BPut our marketing dollars behind them because, like, if they try to do it on their own, it's not going to go anywhere.
Speaker BBut they could do it with the power of Target or Walmart behind them.
Speaker BIt becomes really powerful and they can become celebrities in their own right to the advantage of the companies.
Speaker ARight.
Speaker AThat might make the job of buyer a little bit more appealing than it is right now.
Speaker AThose teams are under it right now just trying to sort through everything that they're.
Speaker AEverything that's going on right now, 100%.
Speaker BAnd then also it gets.
Speaker BHelps the rubber meet the road too, because a lot of merchandising success is based on how you operate politically.
Speaker BWhere this could actually be determined by who actually has the most followers, who brings in the most commissions.
Speaker BLike, right.
Speaker BIt's every.
Speaker BIt turns everything on its head.
Speaker BSo I think, I think There's a there, there.
Speaker BIt's just a question of who's going to bite the bullet and do it.
Speaker BIt'll be the startups.
Speaker BFirst they'll come up with this idea and go after it, which is what they do already.
Speaker BThat's the funny thing about it.
Speaker ARight?
Speaker AYeah, well, so I, I, I love that concept and thought and I'm excited to see that kind of take shape and especially what that, and if that ends up working and if that's a, a tool to acquire new teams within retailers that are, excuse me, have much more dimension to them and are able to actually do some things that allow their creativity to come through as well.
Speaker ABut I, for me, I think there were three immediate wins here in addition to what you talked about.
Speaker ANumber one, I think from a marketing angle, what Best Buy doing here is doing here is really smart because I think you start to look at how this influencer economy is going to start to shape how marketing spend is, is, is done in these retail organizations.
Speaker ABecause I don't think you're throwing as much money in this case at traditional marketing spending tactics.
Speaker AYou're not throwing money at TV ads that, and crossing your fingers that you see a sales lift afterward.
Speaker AThe best thing that brands can do right now to stay relevant, to increase awareness and to market is to create content.
Speaker AAnd this removes Best Buys duty and expense in creating this content and becoming relevant or staying relevant with today's consumer, I think, you know, they're only paying influencers when sales are made here the sales are directly attributable to those influencers.
Speaker AI think this just kind of shakes up exactly how, how they're marketing to consumers and for the better.
Speaker AI think the second thing to pay attention to is search.
Speaker ANow when you think about where people are discovering products now, not only when I go to Perplexity or Google or wherever I'm going to search these products, Best Buy is showing up in those search results and the influencers are showing up in the search results.
Speaker AAnd I think that just boosts both Best Buy and the influencers relevance and allows you again to show up in more places where people are looking to discover content.
Speaker AAnd then finally, I think scaled content is another thing here for these influencers.
Speaker AThey're only creating one video.
Speaker AThey're taking the content that they're already producing and then they're able to distribute that now across all of Best Buys platforms and make more money on it.
Speaker AAnd they're not capped.
Speaker AThey can, you know, like this is endless possibility for them as influencers.
Speaker ASo I think those are three areas that I'm really keen to follow.
Speaker AYou know what Best Buy is doing, what Dick's Sporting Goods is doing and just kind of how this whole thing evolves and what that does to our industry as a whole.
Speaker BYeah.
Speaker BYou know, and I got to call you out for something there that you just said.
Speaker BYou know what it was, what you said?
Speaker BDuty.
Speaker ADuty.
Speaker BDuty.
Speaker ADid I?
Speaker BDuty.
Speaker BYou said duty.
Speaker BYes, duty.
Speaker AMy God.
Speaker BDuty.
Speaker BAnd it's duty for duty for Beavis and Butthead fans and duty for tariffs.
Speaker BSo very, very apropic time.
Speaker BAgain, you said duty.
Speaker AAll right, all right.
Speaker BYeah.
Speaker BBut I agree with you 100%.
Speaker BI agree with you 100%.
Speaker BThe one caveat I would have in this story, though, is you still got to get traffic to these pages.
Speaker BRight.
Speaker BSo the first thing, the first and foremost thing that that Best Buy needs to do is to make the conversion of the sale and social commerce easy for these influencers, which I imagine it's thinking about.
Speaker BBut this gives them an easy landing spot for that to happen, too.
Speaker BSo that's part of.
Speaker AWell, and data to support it.
Speaker ALike, they'll know quickly if it's not working.
Speaker ALike, they'll be able to see, like this person was not able to sell or this person's not converting, and it allow them to, like, pinpoint that to an exact degree where with TV or with out of home or some of these other traditional radio ads, whatever it might be.
Speaker ALike, you don't have the specificity that you get with these types of campaigns.
Speaker ASo I love it.