Breaking Down Target's New SoHo Concept Store | Fast Five Shorts
This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, analyzes Target's new permanent Soho store featuring "The Drop" rotating seasonal styles, a Broadway Beauty Bar, and influencer-curated selections.
Anne sees potential if Target can solve the technology and operational challenges needed to scale this concept, especially as Ulta departs Target stores. Chris pushes back hard, calling it "pure PR sizzle" that's designed for Instagram photos rather than operational scalability. The debate gets heated as they discuss whether New York City is the right testing ground.
⏩ Tune in for the full episode here: https://youtu.be/RjBUyfWgxzY
#Target #TargetSoho #retailinnovation #storeconcept #experientialretail #retailstrategy #omnichannel
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00:00 - Untitled
00:00 - Target's Innovative Store Concept
00:58 - Introducing Target's New Store Concept
03:12 - The Future of Target's Concept Stores
04:53 - Exploring Innovative Retail Strategies
06:20 - Target's New Retail Strategy
Target has unveiled a Soho store concept featuring curated beauty and apparel.
Speaker AServes me right for trying to dig up all the different figures from that article in the last headline.
Speaker AThe store concept from Target features a rotating showcase of seasonal styles on the floor, on the first floor, I should say called quote the drop and a Broadway beauty bar.
Speaker AGood alliteration.
Speaker ATarget with changing selections curated by beauty influencers and a gifting gondola with wow, cancel Christmas.
Speaker AWe've got a ton of alliteration folks for the holidays with exclusive Target branded merchandise.
Speaker ATarget's updated space also includes a seasonal edit edit called Curated by which features selections in partnership with influential people, starting with comedian and actress Megan Stalter, who sadly I actually do not know who that is and maybe you do.
Speaker AThe store also has a selfie checkout spot encouraging customers to take photos with their haul and are you buying or selling Target's new soho concept store?
Speaker BBefore I answer one thing that I think it was not clear to me.
Speaker BThis is not a pop up.
Speaker BThis is a permanent store, which I realized and I had to be corrected.
Speaker BThis is.
Speaker BThis is a permanent store that Target plans to use as a lab to evolve, test and change so that that I wanted to make sure that our audience is clear on because I was not.
Speaker BBut now comes the challenging task, I think of taking this concept and the data that they're learning about who shops it and how and figuring out how Target is going to evolve this into 2,000 stores or some segment thereof, their 2,000 stores.
Speaker BAnd most importantly, I think that before that happens, Target has to look very closely at the technology that it's going to need to invest in to to make those rollouts successful.
Speaker BThis store is very based on the photos that we've seen and we'll go see it in New York I'm sure.
Speaker BBut there's nothing stored tech inserted into this.
Speaker BIt's very much about the product.
Speaker BSo I think that's going to be something that they're going to have to think about as they need to operationalize this.
Speaker BIf they can accomplish that, if they can do that and get this set up for scale success, I'm buying it.
Speaker BAnd I think it'll bode well for the direction that Fidelke plans to take the company in.
Speaker BSince this was kind of one, one of his first, you know, projects that he was kind of like interim CEO on, I think it makes sense.
Speaker BThe concept store is carrying great products in limited quantities.
Speaker BIt's localized and it's coming at a time when I think most importantly the there's Going to be a big hole in a lot of Target stores once Ulta departs.
Speaker BAnd so I think if they could figure out how to scale this concept effectively, it could be a really good thing to kind of put into the Target store to get people interested in shopping, especially their key categories like beauty, apparel and other giftable items.
Speaker BSo this, if there's one project right now that I'd love to sink my teeth into, I think this would be it because I, I think there's a lot of things that Target will have to inject into this to really make it successful for the store rollout.
Speaker BBut where, what are you buying or are you selling?
Speaker AI'm selling it hard.
Speaker AI'm selling it hard.
Speaker AIn fact, if, if we hadn't talked about this headline, I don't think it even makes my top five for the week.
Speaker AI think it's pure PR sizzle and I say it's pure PR sizzle for a number of reasons.
Speaker AI think number one, it's in New York City, which is just not endemic or not representative of like your Target operation overall.
Speaker ASo it's not where I would put a concept store, quite frankly, because there's so many dynamics at play in New York City that don't pertain to your overall operation.
Speaker ASure, the pictures look great, you know, but you're not going to learn anything long term operationally because the idea is being tested here.
Speaker AAre never going to scale whether it's a pop up or not a pop up because target, no 100% target needs to move more units and pictures of beauty bars and more boutique experiences are always look good in photos.
Speaker AAlways look good in photos, especially in New York.
Speaker ABut Target doesn't have the margins to sell products with so little on display.
Speaker AUnless to your point, they operate the store on a completely different operational platform and business model, which for the most part it doesn't appear there's any representation that that is the case.
Speaker ASo net net, at the end of the day, this is still going to be a marketing installation when all is said and done and at best because it's not designed for scale and it's going to take more money than the average Target store can afford to keep it looking the way it does.
Speaker AThat's another point.
Speaker AAnd lastly, this thing just drives me crazy.
Speaker AThe selfie checkout, that Idea is like 10 years old already.
Speaker AAnd so when we're leaning into that, it just gets me, gets me shaking my head again.
Speaker AAnd I don't want to be shaking my head again every week.
Speaker ABut you know, that's just, I just, I just can't get on board with this.
Speaker BYeah, I think the, the, the other thing that I look at Chris when I, I see somebody else doing something similar was the Walmart New York Fashion Week pop up.
Speaker BThey did that with two brands and their plan, Walmart's plan is to do the same thing.
Speaker BWe're testing this pop up in New York and then we're figuring out what the products are.
Speaker BWe're going to roll this out and we're going to change our scoop and free assembly experiences in store by the end of next year.
Speaker BDenise and Candela said to, to get an understanding of how to bring newness and product to customers.
Speaker BSo I, I, I don't know.
Speaker AI think but that's smart and because that's a smart, that's a.
Speaker AFirst of all it is a pop up, It's a pop up designed to understand the product that you're putting in your fashion assortment which will then go into and informed a portion of the Walmart store versus taking an entire store operation and trying to pivot in this direction.
Speaker AThe are two very different sides of the coin.
Speaker BOh, I don't see it that different.
Speaker BI think that this store.
Speaker BYes, this, the only difference to me is that it's a popup versus an, a long standing store.
Speaker BAnd again if you're looking at your competitor, you know, if Target's competitor Walmart is doing popups to test this theory and you're doing a full time store to test this theory there you're going about it two different routes.
Speaker BBut I still think that Target's putting, I mean it's all Target product.
Speaker BThey're figuring out how to, how they can take this moment in New York and extend it across 2,000 stores.
Speaker BI think is, is a, is a worthwhile endeavor.
Speaker BI think it's a new way to showcase Target product and maybe they can use, maybe they'll have some of the shine of this New York experience to, to like give the people in the middle of the country.
Speaker BI don't know.
Speaker BAgain there's a lot that has to go right in order for this to be successful.
Speaker BBut, but I don't, I'd like to see this I guess concept coming from Target.
Speaker BI'd like to see them figure out how they're going to get people to fall in love again with the brand.
Speaker BBut you know taking that New York concept and scaling it is, is a big project.
Speaker BIt is for sure.