ASOS Expands Next-Day Delivery to InPost Lockers | Convenience Meets Fashion
ASOS has partnered with InPost to offer next-day delivery to locker locations across Europe, enhancing speed and flexibility for online fashion shoppers. While the model is efficient and popular in dense urban markets, Chris and Anne explore whether the U.S. consumer landscape is ready for this kind of out-of-home delivery. This clip from the Omni Talk Retail Fast Five is brought to you by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand.
ποΈ Will Americans ever embrace fashion lockers?
β±οΈ Time Stamps:
0:00 β ASOS launches next-day delivery to InPost lockers
0:18 β Why itβs a smart logistics move in Europe
1:01 β Locker consolidation keeps delivery costs down
1:53 β Cleveron & peer-to-peer exchanges
2:24 β Chris: Skeptical on U.S. locker viability
3:00 β Population density and cultural barriers
3:45 β Anne: Fashion delivery faster than Shein or Temu is a major win
4:30 β Why convenience culture may slow U.S. adoption
#asos #inpost #ecommerce #retaillogistics #FashionDelivery #NextDayShipping #onlinefashion #RetailFastFive #omnitalk #clickandcollect
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00:00 - Untitled
00:20 - Introduction of ASOS's New Delivery Service
00:28 - The Evolution of Delivery Options
02:11 - Innovations in Delivery: The Rise of Locker Systems
02:49 - The Dynamics of Delivery Services in the US vs Europe
03:50 - The Future of Online Fashion Retail
04:16 - Consumer Preferences in Delivery Services
ASOS is offering next day delivery to impulse lockers.
Speaker AAccording to Internet retailing, shoppers will be able to select impulse lockers at checkout as their primary out of home delivery option, giving them greater speed, flexibility and convenience.
Speaker AThe service is available for all ASOS customers with ASOS Premier customers receiving free delivery.
Speaker ADavid Flavell, Director of Delivery Solutions of asos had this to say.
Speaker AQuote, we, we know that customers come to ASOS for the latest fashion when they want it.
Speaker AAdding in post extensive network of over 16,000 lockers and partial shops to our offering with the next day delivery gives customers even more choice and convenience in how they get the fashion they love.
Speaker AEnd quote.
Speaker AAnd could you ever see us fashion customers ordering pickup?
Speaker AGoing back to what we talked about before.
Speaker AOut of home lockers.
Speaker AOut of home lockers.
Speaker AThat's the correct way to say that you do 100%.
Speaker BI think this is a win all around.
Speaker BI think especially, I mean I order a lot of things online and I think when you, you look at the, the I think movement we've seen towards in store pickup for people, I mean that is, has grown tremendously over the course of the last couple years especially since the pandemic.
Speaker BAnd I think that this is the smartest way that asos, an online retailer can get product to their customers and can get me to go to ASOS when I might have other options to go to.
Speaker BBecause before it was everybody's seven days, three days, three to four days or three to five days.
Speaker BBut it costs a lot of money and now you can get a low cost product the next day and ASOS can put all those deliveries into the lockers.
Speaker BThey're not delivering this one to one.
Speaker BThey're doing all these deliveries into one locker.
Speaker BWe're seeing like people in, and retailers and partners in Europe and across a lot of the European countries who are working with people like Cleveron to do this with.
Speaker BNot just retailer to consumer drop off but we're also seeing them use these for peer to peer exchanges which I think could be even more interesting, get more utilization of the lockers.
Speaker BSo I love this.
Speaker BI think it's a very smart way for ASOS to be able to offer something like this without totally bogging them down with the costs of instant delivery.
Speaker BBut I don't know, you're not giving me like go forward vibes on this, Chris.
Speaker AI'm going to slow my roll on this a little bit compared.
Speaker AI mean I think it, I think it's a great idea for Europe.
Speaker AI mean I think the model Are, I mean the, it seems like the model's already tested for the most part in Europe, you know, in terms of the different countries we've talked about and covered in the history on this show.
Speaker ABut in the US I feel like, I feel like there's some different dynamics here, I think.
Speaker BYeah.
Speaker AYou know, one, like for next day service, like I don't know if I've got a clothing emergency, I'm probably just going to go into the store and elect pick up.
Speaker AAnd then I think also the, the, the population density dynamics in the United States are quite different than they are in Europe too.
Speaker ASo that makes this whole locker utilization and where do you place the lockers thing A little bit of a different, different battle.
Speaker AI could see it taking, I could see it becoming something that we do as the norm.
Speaker ABut like everything in Europe, I feel like we're at least 10 years away from it.
Speaker ASo you know, if you and I are talking about it now with ASOS is, you know, out of home lockers.
Speaker AWe're, we're not going to be seeing it in the US until 2035, which is kind of sad and depressing when I say that out loud.
Speaker ABut it's probably true given the amount of coverage and what we've seen in the trends on things like this in the show throughout the years.
Speaker AI mean there's still things we were talking about that you know, are just now coming to the forefront.
Speaker ASo.
Speaker BSure.
Speaker AI don't know that that's, that's my take.
Speaker AIt's like one of those things.
Speaker ALike yeah, I wish we could be like this, but I just don't know that the US consumer will ever be that way.
Speaker BYeah, I mean I, I do, I, I totally see your point.
Speaker BI do think though with asos it is a lower cost online only fashion forward like retailer being able to get this next day is another option.
Speaker BLike I don't want to go to Walmart or settle the T shirt there.
Speaker BLike to the idea that you can get this fashion to you, which I think the competitors are a Teemu or a Shein.
Speaker AYeah.
Speaker BOr some of these other things where you're waiting weeks for product.
Speaker BLike the idea that you can get it next day I think is really smart.
Speaker BBut, but, but I can understand the U.S.
Speaker Bwe're just, man, we're just slow rolling with some of these things.
Speaker BWe'd like stuff to come to us.
Speaker AI'd rather spend $3 on a gallon of gas, go drive and pick it up myself.
Speaker BThat's right.