Communicating with Heart and Skill

A manager or leader’s success relies heavily on the ability to communicate skillfully; good communication skills are foundational to managing and leading others. Most managers spend about 80% of their time communicating. Communication is as much a matter of human relationships as it is about transmitting facts. According to an article Harvard Business School Working Knowledge newsletter, a 2002 survey of 1,104 employees in organizations around the United States, 86% said their bosses thought they were good communicators, but only 17% said their bosses actually communicated effectively. From listening empathically to understanding others, confronting issues, and providing input, coaching, support and direction communication plays a critical role in delivering results. Dr. G and guests today will discuss key skills and principles to help managers understand barriers to effective communication and enhance their communication skills to have greater impact and success.