In this episode, Jeremy delves into the world of live chat with Derric Haynie, Chief E-Commerce Technologist at E-Commerce Tech. While live chat seems more like a support tool than a sales tool, when you get live chat right, your sales will show it. Derric outlines how to set up your live chat framework, how to get your automations right (and what NOT to do), and why live chat is the perfect tool to build customer trust, and long-term brand loyalty.
To learn more about Derric and E-commerce Tech, go to ecommercetech.io To learn more about his live chat strategies go to https://www.youtube.com/watch?v=BBLY0uAbVcA&ab_channel=EcommerceTech To learn more about the Messenger Mastermind team, visit: MessengerMastermind.co
For more from Messenger Mastermind on customer service to increase sales see https://www.podpage.com/messenger-mastermind/ep-94-turning-customers-into-raving-fans/