ALAN WILLIAMS coaches progressive leaders of service sector organizations, internationally and in the UK, to deliver values-driven service for sustained performance. He is a published author and speaker whose projects have delivered measurable business results across a balanced scorecard and been recognized with industry awards.
April 28, 2021
In The Values Economy, the authors explain how the three primary influencers of Choice, Communication and Control have created a new paradigm the ‘Values Economy.’ Leaders of organizations can survive and thrive in this brave new world with employee engagement that inspires a premium customer experience. Have you established a sense of shared values with all of your stakeholders