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***
EPISODE DESCRIPTION
Episode 85: Matt and Taylor are joined by Derek Funk, B.A. CRA, P. App.. Derek is the Managing Partner at Lawrenson Walker Appraisers Okanagan from Kelowna, BC, with a background in real estate sales as well as construction. Founded in 1992, Lawrenson Walker Appraisers are leaders in the field of residential real estate appraisal and consulting, and currently serve locations in Alberta and BC.
Derek is here to discuss:
→ Bringing Lawrenson Walker to the Okanagan and becoming local experts, the benefits of an appraiser being approved by many lenders, and navigating tight timelines with clear communication and customer service.
→ Transparency, or lack thereof, in appraisal fee structures, appraisals vs assessments, and GST on new builds.
→ The best and worst things you can do that impact your house value, the cost-hinderance of new builds, adding value with suites, and the current difference in a pre-sale vs a finished developments value.
→ Current issues with legal files & up-zoning, the effects of the STR legislation, and what's in store for the 2025 market.
Lawrenson Walker Appraisers Website: www.lawrensonwalker.com
Lawrenson Walker Appraisers Instagram: @lawrensonwalkerappraisers
Lawrenson Walker Apprasiers Okanagan LinkedIn: @LawrensonWalkerAppraisersOkanagan
Derek Funk's Email: derek@lawrensonwalker.com
Derek Funk's LinkedIn: @DerekFunk
***
OUR SPONSOR
The Kelowna Real Estate Podcast is brought to you by Century 21 Assurance Realty, the gold standard in real estate. To learn more, visit: www.c21kelowna.ca
***
CONNECT WITH THE SHOW
Kelowna Real Estate Podcast: @kelownarealestate
Kelowna Real Estate Podcast YouTube: @KelownaRealEstatePodcast
Kelowna Real Estate Podcast Instagram: @kelownarealestatepodcast
***
CONNECT WITH MATT
Matt Glen's Website: www.mattglen.ca
Matt Glen's Email: matt.glen@century21.ca
Matt Glen's Instagram: @mattglenrealestate
***
CONNECT WITH TAYLOR
Taylor Atkinson's Website: www.venturemortgages.com
Taylor Atkinson's Email: taylor@venturemortgages.com
Taylor Atkinson's Instagram: @VentureMortgages
***
00:00:00,000 --> 00:00:01,166
Welcome back to the Colonial Real
Estate Podcast.
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00:00:01,166 --> 00:00:03,069
I'm your mortgage broker host,
Taylor Atkinson.
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00:00:02,969 --> 00:00:05,224
And I'm your real estate agent
host, Matt Klan.
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00:00:05,324 --> 00:00:07,659
What's happening today, Taylor?
Hey, I was at a lender
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presentation yesterday and they
bring in a CMHC rep, like awesome
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information they're providing at
these events.
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00:00:12,632 --> 00:00:15,550
I'm gonna ask you a skill testing
question.
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00:00:15,550 --> 00:00:16,750
I would never have gotten this
right.
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00:00:16,750 --> 00:00:18,669
It is like, it blew my mind.
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It absolutely blew my mind.
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So CMHC data across Canada, what
do you think the average age is
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for a first-time homebuyer?
blew my mind.
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00:00:26,583 --> 00:00:28,323
homebuyer?
Okay, I saw something like this.
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It was like way older than you
thought.
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It was like 55, right, or
something?
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So it was 36 across Canada, 39 in
BC, which to me is like, yeah,
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pretty mind-blowing.
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Okay, so that's the age of the
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first-time homebuyer.
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Okay, so that's the age of the
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first-time homebuyer.
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Yeah.
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Okay, because it was like the
average age, that's the one I saw
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was like of a regular home buyer,
it was like 50.
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Yeah, so like somebody just
getting in the market, which is
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pretty wild.
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And then 20% of people buying
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their first home have a gifted
down payment, which I actually
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thought that would probably be
higher.
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Yeah, I would think that too,
yeah.
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And then the collective household
income for those first-time
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homebuyers you know one household
unit whether a couple or solo was
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144 000 which again i thought was
like fairly high so pretty
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interesting data out there but
we're projected to like see more
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first-time homebuyers in the
market with some of the programs
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and incentives that are coming out
and younger they didn't really
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specify on the age, I would
assume.
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But yeah, I mean, we do have a
younger population coming in a
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little bit, but yeah, some
interesting stuff.
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Today we have on Derek Funk from
Lawrence and Walker, residential
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appraisal company throughout BC
and Alberta.
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I work with these guys a lot.
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They're awesome.
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Yeah.
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Just very straightforward,
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transparent, quick, good
communication.
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One thing I'll say that's really
annoying to me about the appraisal
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process, and this is not anything
to do with Derek, but just to
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explain to the listener and
clients is most of the time we
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have to order a blind appraisal.
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So it's arm's length.
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You can't get involved, manipulate
it, whatever.
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It's not like I can just pick
Derek's company all the time
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unless it has to go direct to a
lender.
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Part of that process is basically
just working with someone you
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don't really know.
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And a lot of clients come back to
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me and ask me for the report.
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We can't provide that.
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It's technically property of the
lenders.
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So again, just something for
people to keep in mind.
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Like, are you allowed to tell them
what they came back what came back
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with for value?
Yeah.
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So we can discuss that.
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We just can't provide the report.
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There's like a liability there and
you're legally not allowed to.
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So just a part of the education
process, like these guys are a
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really good resource and like a
necessary part of the buying and
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selling process that everyone has
to kind of just let them do their
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job and not try and get it does
kind of make sense that you can't
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just pick the appraiser all the
time although you can with some
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like is it certain lenders that
don't does kind of make sense that
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you can't just pick the appraiser
all the time although you can with
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some like is it certain lenders
that don't let you do that certain
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lenders they have an approved list
and you're allowed lenders they
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have an approved list and you're
allowed to pick that approved list
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the appraisal still has to be sent
directly to the lender.
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But yeah, the blind ordering
system is pretty frustrating.
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Yeah.
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One of the takeaways I really
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liked, which Derek said on the
show, was opportunities in the
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market.
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And this kind of seems simple, but
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he took it one step further.
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He was like, don't buy the nicest
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house on the street, but also
don't overspend on your property
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if it is not going to get the
value back from it that you're
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looking for an investment so he's
like you know don't spend twenty
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thousand dollars on a fridge if
you know the house shouldn't have
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a twenty thousand dollar fridge so
that's probably like a common
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thing he sees in Kelowna I would
imagine but I'd imagine that too
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yeah people like People like their
that too yeah people like People
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like their stuff.
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Yeah.
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So actually full disclosure, Beck
and I had a house downtown that
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just like look like one of the
other houses, but we just
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renovated the shit out of it.
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So when he walked into this house,
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it was just like totally did not
fit at all.
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It definitely was probably who he
was talking about with that one.
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So. I mean, if you're going to
live there for a while, for sure.
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But if you're looking for an
appraiser to come in and be like,
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oh, yeah.
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If you're doing it for the value,
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probably not great.
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If you're looking to sell it or
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not great.
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If you're looking to sell it or
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refi, like he's probably kind of
between a rock and a hard place
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being like, I can't add it.
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add it.
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The most annoying part about mine
is we ended up selling to a
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developer who's going to like tear
it down.
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So it's like, okay.
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Yeah, you should have put in the
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contract like comes with no fridge
no appliances i was going to do
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that when i was going to do that
when we leave like take the
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cabinets take the fridge take the
appliances everything but uh he's
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got to rent it out for a few years
he's renting it out so couldn't
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even really do that so we enjoyed
it while we had it yeah it's fun
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to we had it yeah it's fun to do
those projects we're actually
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getting a appliance package right
now i'll say yeah we went around a
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bit man trail appliances there's a
guy named dave there legend we
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were in there for like two and a
half hours i thought i was in
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there for 20 minutes the amount of
knowledge like i was blown away
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how smart dishwashers are now he
knows everything man if you guys
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are looking to get appliances go
see dave at trail he was like
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unreal that's a nice plug we're
not not getting a $20,000 fridge.
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I'll say that.
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Dave wasn't good enough then.
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Well, he was too good.
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No, He probably said the same
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thing.
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Yeah.
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All guys.
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right, This like every episode, is
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00:04:48,934 --> 00:04:50,210
sponsored episode, by Century 21
Assurance Realty.
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00:04:50,210 --> 00:04:50,818
We are growing.
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We're growing north.
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We're growing east.
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Basically all over the interior.
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So if you're a new agent or an
agent looking for a change, give
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00:04:58,139 --> 00:04:59,301
us a Or call.
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00:04:59,301 --> 00:05:00,251
if you're a buyer or seller
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00:05:00,251 --> 00:05:03,031
looking for an agent, call Century
21 Assurance Realty.
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00:05:03,031 --> 00:05:03,587
All right.
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00:05:03,587 --> 00:05:05,727
Thanks a Enjoy lot.
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the episode.
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00:05:06,276 --> 00:05:08,360
Okay, Derek, welcome to the the
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show.
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Thanks for joining us, man.
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Yeah, thanks for having me.
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Yeah, so we like to start our show
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just kind of what's your perfect
Friday look like?
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What's productive for you?
Gives you energy leading into the
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weekend?
And yeah, what do you do for fun?
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00:05:28,880 --> 00:05:29,555
Yeah, so we Oh, well, it depends
on the season.
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But I mean, a perfect Friday from
the business standpoint, I always
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feel Friday afternoons are busiest
day of the week, you know, meet
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all our clients deadlines, a lot
of subject removals.
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As you know, the appraisal is
usually the last piece of the
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puzzle to get the deal done.
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And it's usually rushed,
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especially if they're unsure of
the lender they're using.
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So it's always a bit of a rush to
get some of these deadlines
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completed.
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Successful Friday to me and a
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productive one is just meeting all
of our clients' deadlines by that
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5pm cutoff.
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Usually, we've got a pretty large
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admin team, so they usually stick
around if we know we're going to
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be a little delayed.
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At least we can get the report in.
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They can upload it.
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If our clients need a verbal and
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just need a bit of peace of mind,
and I know the value is going to
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hit the purchase price, I'll
usually reach out, give them a
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heads up that the purchase price
seems fine here.
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So as long as we meet our clients'
deadlines, usually if it's a
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00:06:16,211 --> 00:06:19,195
purchase, I'm pretty happy on a
Friday and our clients are happy
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and we can move on into the
weekend.
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to get some of these Yeah, I will
say on that note, you guys have
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been great communication-wise.
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And the deal flow basically goes
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from Matt, who probably has no
stress, to offload and some of
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that down to the broker and then
down to the appraiser.
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00:06:32,056 --> 00:06:33,495
Yeah, the timelines just get
tighter and tighter.
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So yeah, apologies from everyone
in the industry.
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It's better than the better than
the COVID days because, you know,
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00:06:37,784 --> 00:06:40,588
I thought that market was going to
tank and it did the complete
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opposite.
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And we just couldn't keep up, you
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know, in 2021, 2022, it just like
everybody in this industry, we
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were overworked and I would get
calls from our clients saying,
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where's the appraisal?
I'm like, well, you haven't even
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ordered it yet.
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Well, I need it today.
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I'm like, well, you got to submit
this in.
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So it's always good when our
clients reach out ahead of time.
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They'll either email me direct or
text me for any of the Okanagan
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files and give me a heads up.
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00:07:03,150 --> 00:07:05,916
And at least I can reach out to
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the appraiser and say, hey, here
you go.
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This is coming through.
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00:07:07,944 --> 00:07:09,635
Reach out for an appointment right
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now.
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They need this by end of day or
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tomorrow morning.
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At least we can get started on the
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file and ensure we can reach that
deadline.
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00:07:17,942 --> 00:07:21,399
So that's one thing we do at
Lawrence & Walker is communicate a
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lot with our broker clients.
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That's what we focus our business
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00:07:24,829 --> 00:07:27,179
a lot on is just communication
from start to finish from the
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00:07:27,179 --> 00:07:27,555
file.
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00:07:27,555 --> 00:07:29,000
It's a long process actually from
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00:07:29,000 --> 00:07:32,107
when we get the order, from when
the payment link sent from when
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00:07:32,107 --> 00:07:33,980
the appointment's out, you when
the payment booked,, link sent
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00:07:33,980 --> 00:07:35,867
know, out from when the
appointments booked from the
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00:07:35,867 --> 00:07:38,479
second review process that we
offer with our firm, just to
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00:07:38,579 --> 00:07:39,431
ensure that everything's correct.
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00:07:39,531 --> 00:07:41,074
There's a lot that goes into these
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00:07:41,074 --> 00:07:41,232
reports.
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00:07:41,232 --> 00:07:42,822
So there's quite a bit that
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00:07:42,822 --> 00:07:45,342
actually goes in the appraisal
process that, you know, is kind of
226
00:07:45,342 --> 00:07:45,720
forgotten about.
227
00:07:45,720 --> 00:07:47,293
So we've got a solid team.
228
00:07:47,293 --> 00:07:48,174
So it really helps.
229
00:07:48,174 --> 00:07:50,410
Can you kind of tell us a little
230
00:07:50,410 --> 00:07:53,760
bit about Lawrence and Walker?
obviously I know who you You guys
231
00:07:53,760 --> 00:07:56,250
have Like, been great for me in
the we've are.
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00:07:56,250 --> 00:08:00,873
got a solid team so it really
helps can you kind of tell us a
233
00:08:00,873 --> 00:08:03,748
little bit about lawrence and
walker like obviously i know who
234
00:08:03,748 --> 00:08:05,057
us a little bit about Lawrence and
Walker?
235
00:08:04,900 --> 00:08:05,782
obviously I know who you You guys
have Like, been great for me in
236
00:08:05,782 --> 00:08:07,225
the we've are.
237
00:08:07,225 --> 00:08:09,390
got a solid team so it really
238
00:08:09,390 --> 00:08:12,688
helps can you kind of tell us a
little bit about lawrence and
239
00:08:12,688 --> 00:08:15,718
walker like obviously i know who
you are you guys have been great
240
00:08:15,718 --> 00:08:19,635
for me in the okanagan is it
alberta bc you guys cover now yeah
241
00:08:19,535 --> 00:08:23,022
so the company started yeah so the
company started back in the 90s my
242
00:08:23,022 --> 00:08:25,026
partner lee walker took it over a
while back now and we were mainly
243
00:08:24,836 --> 00:08:24,964
based in vancouver fraser valley
and then our other partner
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00:08:24,922 --> 00:08:25,042
chantelle opened up an office in
Calgary over in Alberta, and she's
245
00:08:24,997 --> 00:08:25,102
expanded out to Edmonton and now
Lethbridge.
246
00:08:25,057 --> 00:08:25,140
And I was in Vancouver at the
time.
247
00:08:25,132 --> 00:08:23,694
And I said, we have to expand this
business more.
248
00:08:23,694 --> 00:08:24,886
So he said, well, why don't we go
to the Okanagan?
249
00:08:24,844 --> 00:08:25,101
I actually brought that up to him.
250
00:08:24,914 --> 00:08:25,003
So we came up here and we
251
00:08:24,961 --> 00:08:25,084
purchased the company up here over
five years ago now.
252
00:08:25,041 --> 00:08:25,140
So I made the move with the family
from Olympic Village.
253
00:08:25,140 --> 00:08:26,233
So never look back.
254
00:08:26,233 --> 00:08:26,943
What a sacrifice, eh?
255
00:08:26,943 --> 00:08:27,545
For company, man.
256
00:08:27,545 --> 00:08:28,036
Wine country.
257
00:08:28,036 --> 00:08:30,213
You really had to take one for the
team there.
258
00:08:30,213 --> 00:08:30,488
Yeah.
259
00:08:30,488 --> 00:08:33,698
So one thing is that we have done
260
00:08:31,589 --> 00:08:36,817
a lot of expansion in the last six
years, but we do have managers and
261
00:08:36,817 --> 00:08:40,392
partners in all of our major
locations that are experts in all
262
00:08:40,392 --> 00:08:41,400
these locations.
263
00:08:41,400 --> 00:08:43,876
So if you've got an Okanagan
264
00:08:43,876 --> 00:08:48,133
appraisal coming through, you're
going to be dealing with me who
265
00:08:48,233 --> 00:08:52,670
actually lives in that region and
follows the market trends, knows
266
00:08:52,570 --> 00:08:55,416
what's going on in the community,
and has a really good sense of
267
00:08:55,416 --> 00:08:57,268
idea what's going on in the market
here.
268
00:08:57,268 --> 00:09:00,038
So if you go to Alberta, you're
going to be speaking and dealing
269
00:09:00,038 --> 00:09:01,249
with Chantel who's from there,
lives there.
270
00:09:01,249 --> 00:09:03,440
So you're not getting someone from
Toronto that's, you know, working
271
00:09:03,440 --> 00:09:05,594
on a file that doesn't really know
the market.
272
00:09:05,594 --> 00:09:09,183
So, you know, you're in good
hands, whatever region you're in,
273
00:09:09,183 --> 00:09:12,156
because you're dealing with an
expert in that territory.
274
00:09:12,256 --> 00:09:12,832
Nice.
275
00:09:12,732 --> 00:09:13,020
Yeah.
276
00:09:13,260 --> 00:09:13,960
And Yeah.
277
00:09:14,120 --> 00:09:14,976
And can you pull back the curtain
278
00:09:14,976 --> 00:09:18,468
a little bit in terms of like
being on an approved list?
279
00:09:18,468 --> 00:09:22,836
Because it's not like you can just
do your four-year degree, get the
280
00:09:22,836 --> 00:09:25,384
appraiser certificate, and then
you're good to go, right?
281
00:09:25,384 --> 00:09:28,887
You need to be registered with
certain lenders and have the
282
00:09:28,787 --> 00:09:29,692
capability to be doing certain
properties.
283
00:09:29,692 --> 00:09:34,718
So I remember one of the first
ones I used you guys with was on
284
00:09:34,718 --> 00:09:38,425
raw land up in Big White, which
not very many people had the
285
00:09:38,425 --> 00:09:39,441
ability to do.
286
00:09:39,341 --> 00:09:40,805
So what's kind of the process and
287
00:09:40,805 --> 00:09:43,387
benefit of using somebody that has
access or approval for most of the
288
00:09:43,387 --> 00:09:45,424
lenders?
I think it's just in the industry
289
00:09:45,424 --> 00:09:49,316
for so long, it's just in the
industry for so long, like Lee has
290
00:09:49,316 --> 00:09:51,301
been, and building these
relationships with the lenders,
291
00:09:51,301 --> 00:09:53,350
the private lenders, the MIG
lenders, and just building a
292
00:09:53,350 --> 00:09:55,771
trusted relationship and showing
them we know what we're talking
293
00:09:55,771 --> 00:09:58,446
about because we have been doing
this for many years now.
294
00:09:58,546 --> 00:09:59,888
We've got very experienced people
on our team.
295
00:09:59,888 --> 00:10:02,384
And it's taken a long time to get
on the approved list for...
296
00:10:02,384 --> 00:10:05,099
We work with the majority of the
lenders across the board here.
297
00:10:05,099 --> 00:10:06,733
We have great relationships with
them.
298
00:10:06,633 --> 00:10:08,996
We talk to them on the phone.
299
00:10:08,996 --> 00:10:10,300
It's always good for our clients
300
00:10:10,300 --> 00:10:13,501
as well because if they order
appraisal and they need to move
301
00:10:13,501 --> 00:10:15,963
from one lender to another, likely
they don't have to reorder the
302
00:10:15,963 --> 00:10:17,718
appraisal because we're likely on
that other lenders approved list.
303
00:10:17,718 --> 00:10:23,120
So it's not easy to get on these
lists, but I think it's just a lot
304
00:10:23,580 --> 00:10:24,387
of trust and experience.
305
00:10:24,387 --> 00:10:26,826
And that's the reason why we're on
306
00:10:26,826 --> 00:10:29,538
the majority of all lenders across
the country.
307
00:10:29,538 --> 00:10:29,726
country.
308
00:10:29,726 --> 00:10:30,008
Yeah.
309
00:10:30,008 --> 00:10:32,457
I'll point out another thing using
you guys.
310
00:10:32,457 --> 00:10:33,427
So generally, like for certain
lenders, we have to use a blind
311
00:10:33,427 --> 00:10:35,995
ordering system software so we
don't have access.
312
00:10:35,995 --> 00:10:41,262
But I find the hardest part about
that is the client gets a payment
313
00:10:41,252 --> 00:10:44,406
notification and usually it'll be
super low for some appraisers just
314
00:10:44,406 --> 00:10:48,358
to kind of, I don't know, win the
work or that's how they bid it.
315
00:10:48,358 --> 00:10:51,196
And then like it doubles the very
next day.
316
00:10:51,196 --> 00:10:54,012
And then you have to explain to
the client like, ah, yeah, the fee
317
00:10:54,012 --> 00:10:57,079
just went up because it's a luxury
home or it has market rents or
318
00:10:57,079 --> 00:10:57,338
whatever.
319
00:10:57,338 --> 00:10:58,012
Yeah.
320
00:10:58,012 --> 00:10:59,945
You guys seem to consistently have
more transparency and like, here's
321
00:10:59,945 --> 00:11:03,220
the fee, you know, it is what it
is right from the start.
322
00:11:03,220 --> 00:11:04,982
So yeah, I just appreciate you
guys doing that.
323
00:11:04,982 --> 00:11:08,992
you know it is what it is right
from the start so yeah just
324
00:11:08,992 --> 00:11:13,065
appreciate you guys doing that
yeah you know a few years back up
325
00:11:13,065 --> 00:11:16,549
here in the okanagan i set all of
our fees for every location where
326
00:11:16,549 --> 00:11:22,813
there was going to is what it is
right from the start so yeah just
327
00:11:22,813 --> 00:11:26,500
appreciate you guys doing that
yeah you know a few years back up
328
00:11:26,720 --> 00:11:30,162
here in the okanagan i set all of
our fees for every location where
329
00:11:30,162 --> 00:11:34,290
there was going to be like a
travel charge down to a so use
330
00:11:34,290 --> 00:11:39,949
because it's a bit of a drive from
colonna so i wanted to post like
331
00:11:39,949 --> 00:11:43,582
our actual fee that you're going
to be charged without tacking on
332
00:11:43,482 --> 00:11:46,682
the travel after the fact so i
know a lot of the blind ordering
333
00:11:46,682 --> 00:11:49,954
systems, how they work, you know,
it might just get selected by a
334
00:11:49,954 --> 00:11:52,686
cheaper firm, but our rates that
are posts on solidify or whatever,
335
00:11:52,686 --> 00:11:56,029
you know, AMC it is, you know,
that's the fee it's going to be,
336
00:11:56,029 --> 00:12:00,225
like you say, unless it's going to
be some kind of high end luxury
337
00:12:00,325 --> 00:12:02,872
waterfront, you know, then we kind
of base the fee on like, you know,
338
00:12:02,872 --> 00:12:05,501
the amount of hours it's going to
take to actually get that file
339
00:12:05,501 --> 00:12:05,583
done.
340
00:12:05,583 --> 00:12:06,567
And if it is more complex
341
00:12:06,531 --> 00:12:08,593
property, I know we try to get
appraisals done within 24 hours of
342
00:12:08,593 --> 00:12:09,706
viewing the property, but
sometimes those do take longer.
343
00:12:09,706 --> 00:12:05,583
And I don't mind if we do take an
extra day or two to just ensure we
344
00:12:05,583 --> 00:12:07,432
get the right value, right?
It's more important to get the
345
00:12:07,397 --> 00:12:08,593
right value rather than just push
these appraisals out.
346
00:12:08,593 --> 00:12:08,840
So yeah.
347
00:12:08,840 --> 00:12:09,040
Yeah.
348
00:12:09,005 --> 00:12:11,125
And we'll give our clients a heads
you if up, it's going know, our
349
00:12:11,125 --> 00:12:13,403
clients a heads you know, up, if
it's going to take a bit longer,
350
00:12:13,403 --> 00:12:15,687
you know, we're doing our best,
but you know, some just take
351
00:12:15,687 --> 00:12:18,407
longer, especially here in the
Okanagan, there's not a lot of
352
00:12:18,407 --> 00:12:21,719
cookie cutter properties and very
limited sales on a lot of complex
353
00:12:21,719 --> 00:12:22,489
properties on acreages and
waterfront homes.
354
00:12:22,489 --> 00:12:25,392
So they just typically take longer
and just take more time.
355
00:12:25,492 --> 00:12:25,846
Yeah.
356
00:12:25,746 --> 00:12:27,515
And do you guys do residential and
357
00:12:27,515 --> 00:12:29,142
commercial appraisals?
We're just residential Yeah.
358
00:12:29,142 --> 00:12:31,447
do you guys do residential and
commercial appraisals?
359
00:12:31,347 --> 00:12:32,079
We're just residential firm.
360
00:12:32,179 --> 00:12:33,205
Lawrence Walker is a residential
361
00:12:33,205 --> 00:12:33,374
firm.
362
00:12:33,374 --> 00:12:33,599
Yeah.
363
00:12:33,599 --> 00:12:33,881
Interesting.
364
00:12:33,881 --> 00:12:35,120
When would clients use you Yeah.
365
00:12:35,120 --> 00:12:35,388
Interesting.
366
00:12:35,388 --> 00:12:36,662
When would clients use you outside
367
00:12:36,662 --> 00:12:39,075
of a purchase?
Like, you know, obviously I'm
368
00:12:39,075 --> 00:12:41,256
going to facilitate ordering it,
but if somebody wanted to do like
369
00:12:41,256 --> 00:12:42,936
a private sale between family
member or separation agreement,
370
00:12:42,936 --> 00:12:46,568
that kind of stuff, like where do
you guys provide value outside of
371
00:12:46,468 --> 00:12:48,482
like the lending channel?
I mean, it's the same thing.
372
00:12:48,482 --> 00:12:52,102
It's just, you know, if it's a
private request, it's the same as
373
00:12:52,002 --> 00:12:54,045
a, you know, obviously the purpose
is different than a purchase, but
374
00:12:54,045 --> 00:12:56,911
I would say lately, the majority
of our files have been refinances,
375
00:12:56,911 --> 00:12:58,208
especially in these market
conditions.
376
00:12:58,208 --> 00:13:00,925
So, you know, we do get a few
legal files.
377
00:13:00,925 --> 00:13:04,387
The issue with legal files I've
been finding lately is with all
378
00:13:04,387 --> 00:13:05,141
the upzoning now where they want
the actual true value if it's a
379
00:13:05,117 --> 00:13:06,955
legal file now, which we can do a
hypothetical appraisal on, you
380
00:13:07,055 --> 00:13:09,131
know, a potential lot that has,
you know, future development
381
00:13:09,131 --> 00:13:09,360
potential.
382
00:13:09,360 --> 00:13:10,965
Like, you know, in Kelowna South
383
00:13:11,065 --> 00:13:14,619
North, a lot of this MF1 zoning
might allow up to six units.
384
00:13:14,619 --> 00:13:18,118
And as residential appraisers, we
can only appraise properties up to
385
00:13:18,118 --> 00:13:19,420
four units.
386
00:13:19,600 --> 00:13:20,974
So if it's for residential
387
00:13:20,974 --> 00:13:24,320
lending, we will reach out to our
client or the lender and say, hey,
388
00:13:24,320 --> 00:13:23,543
are you okay with a hypothetical,
you know, appraisal value without
389
00:13:23,543 --> 00:13:25,942
taking in that future development
potential into consideration,
390
00:13:25,938 --> 00:13:28,095
which is fine if they want that.
391
00:13:28,095 --> 00:13:30,635
But if they want like, you know,
392
00:13:30,635 --> 00:13:31,400
if it's a legal file for
separation, they're gonna want to
393
00:13:31,400 --> 00:13:35,524
know what's this actually worth if
I can put six or eight units on
394
00:13:35,524 --> 00:13:37,731
this lot now, right?
If I actually go through the
395
00:13:37,731 --> 00:13:38,545
development process.
396
00:13:38,545 --> 00:13:40,987
So we have been turning down those
397
00:13:41,087 --> 00:13:44,253
files now because it's just out of
our scope now from the residential
398
00:13:44,253 --> 00:13:44,670
side.
399
00:13:44,670 --> 00:13:46,755
That has been a bit of an issue
400
00:13:46,855 --> 00:13:47,887
for those types of files.
401
00:13:47,887 --> 00:13:49,488
If it's a private request, same
402
00:13:49,488 --> 00:13:49,824
thing goes.
403
00:13:49,724 --> 00:13:51,434
If it's not for residential, we
404
00:13:51,434 --> 00:13:54,925
kind of have to refer those out to
maybe a commercial appraiser now
405
00:13:54,925 --> 00:13:59,180
that can give them the true value
that can take on.
406
00:14:00,060 --> 00:14:03,397
I mean, all the UC5 zoning may
allow up to six stories now.
407
00:14:03,397 --> 00:14:08,678
We do a few of those, but if it's
a private request, it's best that
408
00:14:08,678 --> 00:14:11,025
a commercial appraiser takes that
file on now.
409
00:14:11,025 --> 00:14:11,444
It's interesting.
410
00:14:11,444 --> 00:14:13,623
Maybe we can talk a little bit on
411
00:14:13,623 --> 00:14:16,390
new construction for just single
family then.
412
00:14:16,390 --> 00:14:19,240
You guys work in that space?
Oh yeah.
413
00:14:19,240 --> 00:14:20,162
Yeah.
414
00:14:20,162 --> 00:14:23,674
We do a lot of new new
415
00:14:23,774 --> 00:14:26,269
construction, but I do feel lately
builders have been holding off
416
00:14:26,269 --> 00:14:30,542
building as much as they were just
with the lot prices are pretty
417
00:14:30,542 --> 00:14:30,833
expensive now.
418
00:14:30,833 --> 00:14:33,769
off building as much as they were
419
00:14:33,769 --> 00:14:35,880
just with the lot prices are
pretty Now, expensive.
420
00:14:35,880 --> 00:14:37,252
the cost to build is expensive.
421
00:14:37,152 --> 00:14:39,066
And once you build out, you know,
422
00:14:39,166 --> 00:14:45,241
you buy your lot for a 750 with a
lake view, you build a one and a
423
00:14:45,241 --> 00:14:47,707
half million dollar home, people
aren't even willing to pay that
424
00:14:47,607 --> 00:14:48,578
price now after it's built.
425
00:14:48,578 --> 00:14:50,784
So yeah, well, I guess that's what
426
00:14:50,784 --> 00:14:53,857
I I guess that's what I was gonna
ask is like you take two
427
00:14:53,857 --> 00:14:55,988
approaches, right?
Like, you know, the cost to build
428
00:14:55,988 --> 00:14:58,190
and then comparables for the
market.
429
00:14:58,190 --> 00:15:01,442
Is it a pretty tough conversation
right now to be like, yeah, these
430
00:15:01,442 --> 00:15:02,047
plans look great.
431
00:15:02,047 --> 00:15:03,620
The future value for comparables
432
00:15:03,800 --> 00:15:06,933
is probably going to land you at
$2 million, but they're spending
433
00:15:06,933 --> 00:15:08,795
two and a half to build.
434
00:15:08,895 --> 00:15:11,166
I've seen that a lot lately.
435
00:15:11,166 --> 00:15:11,420
Yeah.
436
00:15:11,420 --> 00:15:11,605
Yeah.
437
00:15:11,705 --> 00:15:13,829
And I mean, budgets are all over
the place.
438
00:15:13,829 --> 00:15:16,599
It depends who's actually doing
the work where we'll get really
439
00:15:16,599 --> 00:15:17,123
low budget.
440
00:15:17,123 --> 00:15:18,943
I'll tell our client, you can't
441
00:15:18,843 --> 00:15:19,965
build this house for 500,000.
442
00:15:19,965 --> 00:15:22,452
So we kind of have to go with what
443
00:15:22,452 --> 00:15:23,563
the market's actually going to
cost, right?
444
00:15:23,563 --> 00:15:25,874
So we know what builders charge in
certain locations.
445
00:15:25,874 --> 00:15:30,202
So we kind of already know like
what the price per square foot is
446
00:15:30,202 --> 00:15:33,519
going to be to build that kind of
house and what a pool actually is
447
00:15:33,519 --> 00:15:34,032
going to cost.
448
00:15:34,032 --> 00:15:35,795
It's not just going to cost you
449
00:15:35,795 --> 00:15:38,004
50,000, likely over a hundred
thousand if it's a nice pool,
450
00:15:38,004 --> 00:15:40,701
right?
But lately, I have seen a lot of
451
00:15:40,701 --> 00:15:43,460
budgets coming in very high and
the comparables just don't support
452
00:15:43,460 --> 00:15:44,689
what it costs to build anymore.
453
00:15:44,517 --> 00:15:44,711
So they do get a little tricky.
454
00:15:44,681 --> 00:15:49,604
It is tough for a builder.
455
00:15:49,604 --> 00:15:50,351
We're not even talking about
456
00:15:50,251 --> 00:15:51,178
carrying costs for a year at high
interest rates, right?
457
00:15:51,178 --> 00:15:51,509
Well, yeah, I'm curious.
458
00:15:51,488 --> 00:15:52,240
Do you have like a rule of thumb
459
00:15:52,218 --> 00:15:53,680
right now or something generic
that you've kind of seen, like is
460
00:15:53,680 --> 00:15:56,702
the cost to build 10 to 15% more
expensive than comparables right
461
00:15:56,602 --> 00:15:57,001
now?
Like I'm just trying to wrap my
462
00:15:57,001 --> 00:15:59,029
head around how builders can
justify continuing to build, which
463
00:15:59,029 --> 00:16:01,906
obviously a lot aren't right now,
but a lot have slowed down.
464
00:16:01,906 --> 00:16:04,693
It depends when they bought their
when they bought their lot, right?
465
00:16:04,693 --> 00:16:09,910
Because a lot of the profits in
there, if they got in when it was
466
00:16:09,910 --> 00:16:14,168
cheap, but a lot of the lots have,
you know, over doubled in value
467
00:16:14,168 --> 00:16:14,622
now.
468
00:16:14,622 --> 00:16:16,300
So, you know, if they bought five
469
00:16:16,288 --> 00:16:19,922
or 10 lots at a good time, you
know, now they're sitting pretty
470
00:16:19,922 --> 00:16:21,471
good because all their profits
still there.
471
00:16:21,471 --> 00:16:21,756
Right.
472
00:16:21,756 --> 00:16:24,142
But if you have to go buy a lot
473
00:16:24,142 --> 00:16:27,920
now, and there's not a lot out
there right now and then it build,
474
00:16:27,920 --> 00:16:31,159
it not just, a lot out there right
now, and then build, it really
475
00:16:31,259 --> 00:16:33,703
doesn't make sense right now
because people just aren't pulling
476
00:16:33,703 --> 00:16:36,831
the trigger on a lot of that
high-end stuff when it's over,
477
00:16:36,831 --> 00:16:37,721
say, 2 million.
478
00:16:37,721 --> 00:16:38,675
Everything is just sitting there
479
00:16:38,675 --> 00:16:39,120
right now.
480
00:16:39,120 --> 00:16:40,463
So I think it's just a waiting
481
00:16:40,463 --> 00:16:41,280
game right now.
482
00:16:41,280 --> 00:16:43,031
So I think the market will turn in
483
00:16:43,031 --> 00:16:43,907
the spring, though.
484
00:16:43,807 --> 00:16:44,121
now.
485
00:16:44,121 --> 00:16:46,106
Yeah, well, what have you seen in
the 2024 market?
486
00:16:46,006 --> 00:16:49,600
And what do you think is going to
happen in 2025?
487
00:16:49,600 --> 00:16:50,420
Crystal ball.
488
00:16:50,420 --> 00:16:51,440
Oh, easy question.
489
00:16:51,440 --> 00:16:52,976
No, it's super easy.
490
00:16:52,976 --> 00:16:54,646
You know, this question a lot,
491
00:16:54,646 --> 00:16:57,830
right?
Like, is it a good time to get the
492
00:16:57,830 --> 00:16:59,087
appraisal done?
It's all based on interest rates,
493
00:16:59,087 --> 00:17:00,793
right?
I mean, people just can't afford
494
00:17:00,793 --> 00:17:05,195
or qualify, but you know, they are
trying to improve things for
495
00:17:05,096 --> 00:17:06,330
first-time home buyers and the
market in general.
496
00:17:06,330 --> 00:17:09,108
So I think rates are trending the
right way now.
497
00:17:09,108 --> 00:17:11,353
Hopefully on December 11th, we see
another drop here.
498
00:17:11,353 --> 00:17:16,174
But like you guys know, it's very
seasonal here in the Okanagan, but
499
00:17:16,174 --> 00:17:19,749
I don't feel like the real estate
market has followed its normal
500
00:17:19,749 --> 00:17:21,180
trend where January, February is
slow.
501
00:17:21,180 --> 00:17:22,443
Springtime, it goes crazy.
502
00:17:22,343 --> 00:17:23,917
Sum it goes crazy summertime slows
503
00:17:23,818 --> 00:17:26,160
down fall it picks up again winter
it drops again but lately after
504
00:17:26,160 --> 00:17:28,292
covid it's just been all over the
place like yes we've been
505
00:17:28,292 --> 00:17:30,308
extremely busy and our slowest
times usually in the past right so
506
00:17:30,408 --> 00:17:33,536
i guess what's made refinances
yeah that'd make a lot of sense
507
00:17:33,436 --> 00:17:36,114
yeah so 2024 in the beginning was
still slow because rates were
508
00:17:36,014 --> 00:17:36,841
still high, obviously.
509
00:17:36,841 --> 00:17:38,345
Things are improving.
510
00:17:38,345 --> 00:17:41,651
I'm noticing that right around
that million mark, a lot of buyers
511
00:17:41,651 --> 00:17:42,777
can still qualify, especially
homes with suites, pretty
512
00:17:42,677 --> 00:17:42,839
desirable.
513
00:17:42,839 --> 00:17:44,028
But anything over that 1.5 mark,
514
00:17:44,028 --> 00:17:44,698
it's still pretty slow.
515
00:17:44,624 --> 00:17:44,949
I think people are waiting.
516
00:17:44,775 --> 00:17:48,305
But I do think that by March,
April, May next year, you're going
517
00:17:48,247 --> 00:17:49,579
to see some people jumping off the
fence and getting back in the
518
00:17:49,579 --> 00:17:52,740
market and potentially see some
multiple offer situations again in
519
00:17:52,740 --> 00:17:54,992
a heated up spring market here.
520
00:17:54,969 --> 00:17:55,501
So hopefully.
521
00:17:55,501 --> 00:17:56,234
So buy now.
522
00:17:56,234 --> 00:17:56,516
Buy now.
523
00:17:56,516 --> 00:17:57,469
You're going to probably, yeah.
524
00:17:57,457 --> 00:17:59,193
I mean, I don't know for sure, but
525
00:17:59,175 --> 00:18:01,186
there's some deals out there right
now, right?
526
00:18:01,186 --> 00:18:02,037
If you can.
527
00:18:02,037 --> 00:18:03,720
There are some deals out There
528
00:18:04,000 --> 00:18:04,341
definitely there.
529
00:18:04,329 --> 00:18:05,224
are some deals out there right
530
00:18:05,224 --> 00:18:07,763
right?
If you now, There are some can.
531
00:18:07,863 --> 00:18:09,205
deals out there.
532
00:18:09,205 --> 00:18:11,188
There definitely are some deals
533
00:18:11,188 --> 00:18:11,999
out there.
534
00:18:12,099 --> 00:18:12,459
Yeah.
535
00:18:12,359 --> 00:18:15,485
So do you get a lot of questions
about appraisal versus assessment
536
00:18:15,485 --> 00:18:17,448
value?
Like I answer this question all
537
00:18:17,548 --> 00:18:21,693
the time, but I'm wondering from
your point of view, how do you
538
00:18:21,793 --> 00:18:22,997
answer that question?
We do.
539
00:18:22,997 --> 00:18:25,157
I mean, they're all over the
place.
540
00:18:25,158 --> 00:18:26,260
Like, you know, right?
Yeah.
541
00:18:26,260 --> 00:18:29,478
And we always tell our clients,
you know, before you order the
542
00:18:29,578 --> 00:18:32,965
appraisal and you think it's 2
million,, do a little bit of
543
00:18:32,965 --> 00:18:33,213
homework.
544
00:18:33,213 --> 00:18:35,194
Take a look at the property, see
545
00:18:35,194 --> 00:18:38,186
what you're really dealing with
and see if the value is actually
546
00:18:38,186 --> 00:18:40,210
going to be even close to that.
547
00:18:40,210 --> 00:18:43,482
I mean, BC assessment is kind of a
548
00:18:43,382 --> 00:18:46,820
good starting point just to get an
idea of, okay, well, it's assessed
549
00:18:46,820 --> 00:18:47,226
here.
550
00:18:47,226 --> 00:18:48,988
But lately, I have been noticing
551
00:18:48,988 --> 00:18:52,240
that a lot of the values have been
coming in below assessed value.
552
00:18:52,240 --> 00:18:54,681
Once it's not for every again,
property.
553
00:18:54,681 --> 00:18:56,493
Every location is so different up
here.
554
00:18:56,493 --> 00:19:00,132
From a newer house, from an older
house, from Rutland to Upper
555
00:19:00,132 --> 00:19:01,485
Mission, they're all over the
place.
556
00:19:01,485 --> 00:19:06,260
And BC Assessment doesn't know if
they actually put a pool in
557
00:19:07,040 --> 00:19:09,101
sometimes, if they've renovated
the place.
558
00:19:09,101 --> 00:19:11,797
So there's a lot of factors that
can be missed.
559
00:19:11,797 --> 00:19:17,263
That's why an appraisal is always
good to actually pinpoint a value.
560
00:19:17,263 --> 00:19:21,420
But at least BC Assessment gives
you a starting point.
561
00:19:21,420 --> 00:19:24,005
And keep in mind, like BC
assessment, those values are based
562
00:19:24,005 --> 00:19:27,293
on July dates, right?
So market can shift quite a bit
563
00:19:27,293 --> 00:19:28,817
from July to where we are now,
right?
564
00:19:28,817 --> 00:19:33,821
But it is a good starting point to
get an idea of where it might fall
565
00:19:33,821 --> 00:19:34,224
in.
566
00:19:34,224 --> 00:19:37,796
So we always tell our clients if
567
00:19:37,796 --> 00:19:39,372
they're really unsure, do a bit of
homework.
568
00:19:39,472 --> 00:19:40,850
And we do offer a pre-estimate
service.
569
00:19:40,850 --> 00:19:44,418
If you're really unsure, you can
reach out to us and we can try to
570
00:19:44,418 --> 00:19:45,098
like ballpark where it may come in
at.
571
00:19:44,932 --> 00:19:45,290
If it's even worth getting the
appraisal done, if you're already
572
00:19:45,254 --> 00:19:46,250
like 300K short, well, maybe hold
off until the market picks up a
573
00:19:46,250 --> 00:19:46,657
bit, right?
So yeah.
574
00:19:46,657 --> 00:19:48,089
Yeah, actually, that's a good
point.
575
00:19:48,089 --> 00:19:51,145
What does that service entail?
So it's a free service we offer to
576
00:19:51,139 --> 00:19:51,601
our clients.
577
00:19:51,577 --> 00:19:52,539
And if there's enough information
578
00:19:52,539 --> 00:19:54,539
online, you know, and it's not a
super complex property, we can
579
00:19:54,539 --> 00:19:57,594
kind of have a decent idea of
where it might fall.
580
00:19:57,594 --> 00:20:01,169
You know, the gap might be pretty
large we provide, but at least it
581
00:20:01,269 --> 00:20:05,731
kind of gives you an idea of like,
if you even have a chance to get
582
00:20:05,731 --> 00:20:07,104
the deal done or not.
583
00:20:07,104 --> 00:20:09,195
So I'll send you a property right
584
00:20:09,195 --> 00:20:11,420
send you a property right after
the show then.
585
00:20:11,420 --> 00:20:11,550
Perfect.
586
00:20:11,550 --> 00:20:13,755
Got a refi on the go and there's a
587
00:20:13,855 --> 00:20:14,209
big gap.
588
00:20:14,209 --> 00:20:15,701
So yeah, saves time and money.
589
00:20:15,701 --> 00:20:16,551
So yeah.
590
00:20:16,551 --> 00:20:17,545
What's like the most detrimental
591
00:20:17,645 --> 00:20:21,320
thing that you see clients do to
their house that kind of devalues
592
00:20:21,320 --> 00:20:21,618
it.
593
00:20:21,618 --> 00:20:23,330
And then on the opposite to that
594
00:20:23,330 --> 00:20:27,220
is like, what's the biggest value
add that people can do, you know,
595
00:20:28,860 --> 00:20:34,767
like pre getting an appraisal or
pre selling their house, whether
596
00:20:34,815 --> 00:20:36,453
it's a simple, like, you know,
clean up and paint some walls and
597
00:20:36,453 --> 00:20:38,015
brighten up the space, light
fixtures, or like as big as, you
598
00:20:38,015 --> 00:20:39,400
know, Hey, bathrooms or garages,
or like, what's kind of the
599
00:20:39,900 --> 00:20:41,450
biggest value add and what's the
biggest mistake people make?
600
00:20:41,450 --> 00:20:43,607
Well, typically, you know,
kitchens go a long ways.
601
00:20:43,588 --> 00:20:46,741
If you spend some decent money on
a kitchen and bathrooms, I see
602
00:20:46,741 --> 00:20:50,178
like that's the best way to add
value to your house.
603
00:20:50,078 --> 00:20:55,054
The worst thing to do, I think, is
having the nicest house in the
604
00:20:55,054 --> 00:20:55,140
street.
605
00:20:55,140 --> 00:20:56,850
And if you're not in the greatest
606
00:20:56,950 --> 00:20:59,974
area and you've just spent $30,000
on a fridge that you really like,
607
00:20:59,974 --> 00:21:02,963
and we see that, they say, well,
look at this fridge, it's got to
608
00:21:02,963 --> 00:21:03,850
be worth 50.
609
00:21:03,950 --> 00:21:04,737
Well, you know, maybe don't
610
00:21:04,837 --> 00:21:07,220
overspend just for yourself,
because you like it, because
611
00:21:07,660 --> 00:21:09,413
doesn't mean the market's gonna
like it.
612
00:21:09,413 --> 00:21:11,367
So we've seen some renovations in
areas that aren't the greatest
613
00:21:11,367 --> 00:21:15,126
where you know, that could be a
bit of a waste of time and money
614
00:21:15,126 --> 00:21:17,725
where you're not probably going to
get it back, right?
615
00:21:17,725 --> 00:21:19,780
And just overspending on things
that just the market's not willing
616
00:21:20,100 --> 00:21:22,558
to pay extra for, you're probably
going to lose that money.
617
00:21:22,558 --> 00:21:25,522
And we always tell our clients if
they're doing a purchase plus
618
00:21:25,522 --> 00:21:29,184
improvements to get the appraisal
done before they start ripping
619
00:21:29,284 --> 00:21:30,376
apart the kitchen, the house.
620
00:21:30,376 --> 00:21:32,660
Because if the lender wants the
621
00:21:32,660 --> 00:21:35,140
as-is value, you've actually taken
away value from the property.
622
00:21:35,140 --> 00:21:38,012
So I would suggest and give advice
to your clients saying like, if
623
00:21:38,012 --> 00:21:39,628
you're doing a purchase plus
improvements to just hold off on
624
00:21:39,728 --> 00:21:42,052
the renovation until you get the
appraisal done before you start
625
00:21:42,052 --> 00:21:44,168
ripping the house apart, because
you're actually taking value away
626
00:21:44,167 --> 00:21:44,560
it.
627
00:21:44,560 --> 00:21:44,118
from your house.
628
00:21:44,118 --> 00:21:46,420
If you start that renovation a
little too early.
629
00:21:46,680 --> 00:21:46,864
early.
630
00:21:46,864 --> 00:21:48,210
It seems wild that you have to
631
00:21:48,210 --> 00:21:50,363
state that, but I run into the
same issue.
632
00:21:50,363 --> 00:21:50,800
Yeah.
633
00:21:51,000 --> 00:21:55,141
Hey guys, like we need to get the
634
00:21:55,141 --> 00:21:55,722
appraisal done.
635
00:21:55,722 --> 00:21:57,716
Just like, don't do anything to
636
00:21:57,716 --> 00:21:59,088
the house, leave appliances,
whatever.
637
00:21:59,088 --> 00:22:01,722
And then you see the photos and
like, you know, half the house is
638
00:22:01,722 --> 00:22:01,969
missing.
639
00:22:01,969 --> 00:22:03,206
You're like, what did you expect
640
00:22:03,306 --> 00:22:05,808
was going to happen?
Avoid that if you can.
641
00:22:05,808 --> 00:22:06,700
So yeah.
642
00:22:06,800 --> 00:22:07,246
Okay.
643
00:22:07,146 --> 00:22:10,924
So what's the difference that you
see between a house having a legal
644
00:22:10,924 --> 00:22:14,260
suite and a non-conforming suite?
Like, is there a big appraisal
645
00:22:14,260 --> 00:22:16,640
difference when you go through a
house like that?
646
00:22:16,740 --> 00:22:19,880
I mean, it definitely adds value
and adds value and have a legal
647
00:22:19,880 --> 00:22:20,900
suite for sure.
648
00:22:20,900 --> 00:22:22,824
A hundred percent definitely adds
649
00:22:22,924 --> 00:22:23,256
value.
650
00:22:23,156 --> 00:22:24,615
I mean, it's done the code.
651
00:22:24,615 --> 00:22:26,340
It's got, you know, the right
construction done.
652
00:22:26,340 --> 00:22:28,596
It's got the extra insulation in
the house.
653
00:22:28,596 --> 00:22:29,429
So definitely adds value.
654
00:22:29,429 --> 00:22:31,126
I mean, every suite, in my
655
00:22:31,126 --> 00:22:33,339
opinion, this current market
definitely adds value to the
656
00:22:33,339 --> 00:22:34,004
overall market.
657
00:22:34,004 --> 00:22:36,228
It's that extra rent you can get.
658
00:22:36,228 --> 00:22:40,051
And the rental market, there's a
lot going on the rental market
659
00:22:40,051 --> 00:22:40,620
right now.
660
00:22:40,620 --> 00:22:42,551
But I do think that people are
661
00:22:42,651 --> 00:22:44,334
always going to need space to
rent.
662
00:22:44,334 --> 00:22:47,929
So I do see a lot of demand for
homes that have that secondary
663
00:22:47,929 --> 00:22:48,951
suite in it.
664
00:22:49,051 --> 00:22:51,060
So it definitely adds value having
665
00:22:51,060 --> 00:22:55,365
the suite and the right setup of a
suite, you know, not one that you
666
00:22:55,365 --> 00:22:57,052
share the backyard with maybe.
667
00:22:57,052 --> 00:22:58,558
So, you know, all suites are set
668
00:22:58,558 --> 00:23:01,440
up differently, but if you can
have one where you don't even
669
00:23:01,440 --> 00:23:04,127
notice your tenants there, those
are usually the best, you know,
670
00:23:04,127 --> 00:23:08,504
not sharing the yard with them or,
you know, having it off to a
671
00:23:08,504 --> 00:23:11,483
certain area of the house where
you can't really hear them as much
672
00:23:11,483 --> 00:23:12,206
definitely adds value.
673
00:23:12,206 --> 00:23:13,820
So, and legal suites definitely
674
00:23:13,820 --> 00:23:16,215
add more value than a, you know, a
non-legal suite.
675
00:23:16,315 --> 00:23:19,252
We try to avoid that term legal in
our reports.
676
00:23:19,252 --> 00:23:23,974
We either say like it either
conforms to the zoning or it
677
00:23:23,974 --> 00:23:24,437
doesn't basically.
678
00:23:24,437 --> 00:23:26,290
And the majority of the zoning
679
00:23:26,290 --> 00:23:29,288
here in Kelowna and the Fraser
Valley and everywhere do allow a
680
00:23:29,288 --> 00:23:31,125
suite, but that doesn't really
necessarily mean it's actually a
681
00:23:31,125 --> 00:23:31,707
legal suite.
682
00:23:31,707 --> 00:23:33,309
So we do avoid using that term,
683
00:23:33,409 --> 00:23:37,283
but if zoning does permit a suite,
we will say, yes, the zoning does
684
00:23:37,283 --> 00:23:38,606
allow the suite.
685
00:23:38,606 --> 00:23:40,377
And we don't confirm if it's
686
00:23:40,377 --> 00:23:41,315
actually a legal suite.
687
00:23:41,315 --> 00:23:42,663
It's out of our scope to contact
688
00:23:42,663 --> 00:23:45,521
the city and say, Hey, this
address has a suite.
689
00:23:45,521 --> 00:23:47,431
Can you tell me if it's legal or
not?
690
00:23:47,331 --> 00:23:50,327
Because then they may go knock on
the door and then you have an
691
00:23:50,327 --> 00:23:50,481
issue.
692
00:23:50,481 --> 00:23:52,227
So that is out of our scope to
693
00:23:52,227 --> 00:23:53,865
confirm all that information.
694
00:23:53,765 --> 00:23:56,420
So we do definitely just go by if
695
00:23:56,640 --> 00:24:00,702
the, you know, the RU1 zoning
allows a secondary suite, then in
696
00:24:00,702 --> 00:24:03,436
our reports, we'll say, yes, this
zoning does allow for a suite.
697
00:24:03,436 --> 00:24:03,654
So, okay.
698
00:24:03,654 --> 00:24:04,420
Interesting.
699
00:24:04,420 --> 00:24:07,169
In terms of like purchase plus, I
mean, there are grants and new
700
00:24:07,169 --> 00:24:09,650
legislation being changed for, you
know, basically adding suites and
701
00:24:09,650 --> 00:24:10,148
basements that's coming up in
2025.
702
00:24:10,148 --> 00:24:12,980
Do you guys do a purchase plus
improvement market evaluation for
703
00:24:12,980 --> 00:24:14,336
clients before they start that
project?
704
00:24:14,336 --> 00:24:18,170
And you say like, yes, if you did
add a suite in this location and
705
00:24:18,170 --> 00:24:23,299
it was a one bedroom, one bath, et
cetera, you know, we would
706
00:24:23,399 --> 00:24:27,738
probably come back in six months
and appraise it at X amount of
707
00:24:27,738 --> 00:24:29,337
dollars more.
708
00:24:29,237 --> 00:24:31,698
Like, is that a service you
709
00:24:31,798 --> 00:24:34,925
provide?
So it takes the guesswork out.
710
00:24:34,925 --> 00:24:35,447
the guesswork out.
711
00:24:35,447 --> 00:24:35,736
Yeah, definitely.
712
00:24:35,736 --> 00:24:36,084
Yeah.
713
00:24:36,084 --> 00:24:37,300
And even if they want a
714
00:24:37,300 --> 00:24:40,765
hypothetical value of, you know,
of a two bedroom suite being built
715
00:24:40,665 --> 00:24:43,661
in the house, we can give the
hypothetical if the lender is
716
00:24:43,661 --> 00:24:45,721
willing to accept that.
717
00:24:45,721 --> 00:24:48,145
And we can also give you a
718
00:24:48,145 --> 00:24:50,296
hypothetical rent on a suite to be
built.
719
00:24:50,296 --> 00:24:51,945
We get that quite a bit actually.
720
00:24:51,945 --> 00:24:53,793
They've bought the house, it's got
721
00:24:53,893 --> 00:24:56,951
an unfinished basement and the
lender will say, yeah, what is the
722
00:24:56,951 --> 00:24:58,613
potential rent it can get once the
suite's built?
723
00:24:58,613 --> 00:25:00,243
And we can provide that service as
well.
724
00:25:00,243 --> 00:25:03,091
That's a really good point that I
think a lot of people don't know
725
00:25:03,191 --> 00:25:06,215
of those programs is you can a
really good point that I think a
726
00:25:06,215 --> 00:25:09,860
lot of people don't know of those
programs is you can do exactly
727
00:25:09,860 --> 00:25:11,943
that, like projected income on
that hypothetical suite.
728
00:25:11,843 --> 00:25:14,700
And then we can use that projected
income in the application to help
729
00:25:14,700 --> 00:25:16,148
the approval, which is just
amazing.
730
00:25:16,148 --> 00:25:19,251
So if anyone out there is looking
to basically switch over their
731
00:25:19,251 --> 00:25:22,119
suite, obviously contact Derek and
talk about those numbers.
732
00:25:22,119 --> 00:25:22,745
Yeah, anytime.
733
00:25:22,745 --> 00:25:25,042
Derek, I have a question about GST
734
00:25:25,042 --> 00:25:28,807
when you're selling a new build
like i know you can finance gst
735
00:25:28,807 --> 00:25:32,116
but when you do your appraisal
like your prices include gst or it
736
00:25:32,116 --> 00:25:37,491
does yeah so if we do it does yeah
so if we do a new build we'll say
737
00:25:37,491 --> 00:25:40,043
you know that final complete value
is 2.5 and that includes the net
738
00:25:40,043 --> 00:25:43,321
gst yeah okay and so vacant lot
sales though we always say plus
739
00:25:43,221 --> 00:25:44,253
applicable gst because it's always
negotiable.
740
00:25:44,253 --> 00:25:47,237
You don't know if it's actually
GST on top of that.
741
00:25:47,237 --> 00:25:49,540
So for vacant land, we do it the
opposite way.
742
00:25:50,000 --> 00:25:53,300
We'll say plus applicable GST if
it is applicable on that lot sale,
743
00:25:53,300 --> 00:25:54,803
if it's already been paid, maybe.
744
00:25:54,803 --> 00:25:56,102
But for any new construction, we
745
00:25:56,102 --> 00:25:58,674
always include the net GST in the
final value.
746
00:25:58,674 --> 00:26:01,606
And for pre-sales as well, right?
So a lot of pre-sales are
747
00:26:01,606 --> 00:26:03,220
completing here in.
748
00:26:03,380 --> 00:26:06,191
you So, know, a lot of pre-sales
749
00:26:06,091 --> 00:26:07,380
are completing here in Kelowna.
750
00:26:07,380 --> 00:26:09,683
There's a ton coming up here.
751
00:26:09,583 --> 00:26:14,106
So like, cause the posted sales
prices are not going to have GST.
752
00:26:14,006 --> 00:26:14,407
That's right.
753
00:26:14,407 --> 00:26:16,816
You just assume that all the
754
00:26:16,816 --> 00:26:20,752
comparables are plus GST, but then
yours is including GST.
755
00:26:20,752 --> 00:26:20,967
Yes.
756
00:26:20,967 --> 00:26:22,615
So, you know, we try to avoid
757
00:26:22,615 --> 00:26:25,747
comparables that actually haven't
completed yet for like high rises.
758
00:26:25,747 --> 00:26:25,860
Okay.
759
00:26:25,860 --> 00:26:27,567
So, you know, we might select like
760
00:26:27,667 --> 00:26:30,320
a one-year-old condo where we know
that the GST is already including
761
00:26:30,320 --> 00:26:30,606
that sale price.
762
00:26:30,606 --> 00:26:30,950
Right.
763
00:26:30,950 --> 00:26:33,698
Or if it's an assignment, we will
call that listing realtor and say,
764
00:26:33,698 --> 00:26:36,844
Hey, was there GST on top of the
459 or whatever it is.
765
00:26:36,844 --> 00:26:36,952
Yeah.
766
00:26:36,952 --> 00:26:38,671
And if they say, no, it's plus
767
00:26:38,671 --> 00:26:41,517
GST, like, you know, typically it
is plus GST that's posted on MLS
768
00:26:41,517 --> 00:26:43,700
unless the realtor has mentioned
that in the comments.
769
00:26:43,700 --> 00:26:46,226
I mean, there's a lot of
developments that are starting to
770
00:26:46,226 --> 00:26:47,845
close in the mid months here.
771
00:26:47,845 --> 00:26:49,076
Are you seeing those be assigned
772
00:26:49,076 --> 00:26:51,837
for a lesser value than what they
sold for three years ago?
773
00:26:51,837 --> 00:26:54,388
Not quite what they sold for three
years ago?
774
00:26:54,288 --> 00:26:54,855
Not quite yet.
775
00:26:54,855 --> 00:26:56,622
I think over the next six months
776
00:26:56,622 --> 00:26:59,651
as more complete and hit the
market, we'll have a better idea
777
00:26:59,651 --> 00:27:00,712
of where they're coming in at.
778
00:27:00,712 --> 00:27:02,026
So we just did close to 50
779
00:27:02,026 --> 00:27:00,459
appraisals in one new building and
it was sold in 2021.
780
00:27:00,459 --> 00:27:02,930
And we pretty much were able to
meet the purchase price on all
781
00:27:02,930 --> 00:27:05,338
those units, it was a good time to
buy.
782
00:27:05,338 --> 00:27:09,327
I know there's a few coming up
that have pre-sold in 2022 in
783
00:27:09,327 --> 00:27:10,928
April when the market spiked.
784
00:27:10,928 --> 00:27:13,338
Those may be a little tricky to
785
00:27:13,238 --> 00:27:16,210
reach those pre-sale prices, just
the way the condo market's going
786
00:27:16,210 --> 00:27:16,840
as well.
787
00:27:16,940 --> 00:27:19,220
And with the new Airbnb rules.
788
00:27:19,220 --> 00:27:19,570
Yeah.
789
00:27:19,570 --> 00:27:22,445
I was going to ask you about that.
790
00:27:22,445 --> 00:27:25,010
Does that change of use affect the
appraisal?
791
00:27:25,010 --> 00:27:25,237
Yeah.
792
00:27:25,237 --> 00:27:27,274
I think it's going to change the
793
00:27:27,274 --> 00:27:28,707
whole economy here, actually, in
Cologne itself.
794
00:27:28,707 --> 00:27:30,970
I mean, it's a vacationville,
right?
795
00:27:30,970 --> 00:27:32,127
Like people rely on Airbnb.
796
00:27:32,127 --> 00:27:31,800
And, you know, this summer, I
797
00:27:31,800 --> 00:27:33,109
didn't even really notice many
tourists come up.
798
00:27:33,109 --> 00:27:34,745
The roads are pretty quiet.
799
00:27:34,745 --> 00:27:37,198
It wasn't the same feel as it
800
00:27:37,198 --> 00:27:39,946
usually is, right?
So I don't think that's a good
801
00:27:39,946 --> 00:27:43,557
thing, especially for the condo
market and, you know, restaurants
802
00:27:43,557 --> 00:27:46,877
and everybody, you know, people
just aren't coming up and wanting
803
00:27:46,877 --> 00:27:49,539
to spend $900 at the grand, you
know, it's very expensive to come
804
00:27:49,539 --> 00:27:49,869
up now.
805
00:27:49,869 --> 00:27:52,431
So with the lack of Airbnb units
806
00:27:52,431 --> 00:27:52,568
available.
807
00:27:52,568 --> 00:27:52,705
Yeah.
808
00:27:52,705 --> 00:27:56,400
And like you point It like you
point out, like, it's not just
809
00:27:56,860 --> 00:28:00,062
those units that are affected
because, you know, it hurts
810
00:28:00,062 --> 00:28:02,356
restaurants and everyone else
that's working in a supported
811
00:28:02,356 --> 00:28:04,287
economy by that so even if
someone's in a single family home
812
00:28:04,287 --> 00:28:05,817
like they're probably still seeing
the ripple effect of that oh yeah
813
00:28:05,817 --> 00:28:09,705
where do you see opportunity in
the market right now or where do
814
00:28:09,705 --> 00:28:12,149
you see kind of the most
transactions or most undervalued
815
00:28:12,249 --> 00:28:15,131
assets like you know matt and i've
kind of discussed before on the
816
00:28:15,131 --> 00:28:18,929
show like condo market seems like
it's going to be flat for a while,
817
00:28:18,929 --> 00:28:21,893
especially with all the products
coming online.
818
00:28:21,893 --> 00:28:26,414
Are you seeing like single family
homes with suites, you all the
819
00:28:26,414 --> 00:28:29,347
know, moving at a faster pace or
yeah.
820
00:28:29,347 --> 00:28:33,570
What are you looking to buy in the
next couple of years as an
821
00:28:33,570 --> 00:28:35,648
investor?
Well, I I mean, the market that's
822
00:28:35,648 --> 00:28:39,009
moving the best right now is, you
know, single family under that
823
00:28:39,009 --> 00:28:41,765
one, two mark I've been seeing,
you know, lot of activity there.
824
00:28:41,865 --> 00:28:44,995
And that's usually where it
usually starts at the lower end
825
00:28:44,995 --> 00:28:47,958
market and moves up if you go over
that one, five mark.
826
00:28:47,958 --> 00:28:50,799
But I think the best opportunity
right now is to find something
827
00:28:50,799 --> 00:28:54,130
between that one, five and 2
million mark that's actually worth
828
00:28:54,230 --> 00:28:54,706
2 million.
829
00:28:54,706 --> 00:28:57,263
You can pick some of those up for
830
00:28:57,263 --> 00:28:58,440
pretty good deal right now and do
that upgrade if you're looking to
831
00:28:58,440 --> 00:29:02,966
you know get into that nicer house
and get that space i think there's
832
00:29:02,966 --> 00:29:07,253
a lot of opportunity there's quite
a few listings out there super
833
00:29:07,253 --> 00:29:10,918
nice homes that usually aren't
available and right now you can
834
00:29:10,818 --> 00:29:15,184
get out there and kind of pick
your favorite one you know work on
835
00:29:15,184 --> 00:29:18,837
a good price so that could change
in the spring so and lakefront
836
00:29:18,837 --> 00:29:21,511
properties i mean they're
lakefront properties, you know,
837
00:29:21,611 --> 00:29:22,491
down by Hobson.
838
00:29:22,491 --> 00:29:23,917
I mean, those that really changed
839
00:29:23,917 --> 00:29:27,570
too much, you know, there's a lot
of money down there.
840
00:29:27,570 --> 00:29:31,045
So they don't really necessarily
need to drop their prices.
841
00:29:31,045 --> 00:29:34,605
They'll just wait for the right
buyer to come through and pick it
842
00:29:34,605 --> 00:29:34,780
up.
843
00:29:34,780 --> 00:29:36,416
So it's weird how those don't
844
00:29:36,416 --> 00:29:36,825
really change.
845
00:29:36,825 --> 00:29:38,716
And typically the buyer for that
846
00:29:38,716 --> 00:29:40,187
doesn't really care about interest
rates.
847
00:29:40,287 --> 00:29:44,343
They've usually coming in with a
cash offer coming up from the
848
00:29:44,343 --> 00:29:45,191
coast or somewhere.
849
00:29:45,191 --> 00:29:46,986
So it's weird how that market
850
00:29:46,986 --> 00:29:50,103
doesn't really care about interest
rates they've usually coming in
851
00:29:50,003 --> 00:29:54,433
with a cash offer coming up from
the coast or somewhere so it's
852
00:29:54,433 --> 00:29:57,994
weird how that market doesn't
really change too much i see i
853
00:29:57,994 --> 00:30:02,731
feel so i think it's such a such a
good time to upgrade or not
854
00:30:02,731 --> 00:30:05,749
upgrade but like upsize if
someone's looking for that larger
855
00:30:05,749 --> 00:30:08,980
home or more space you know as a
whole the market's obviously lower
856
00:30:08,971 --> 00:30:13,588
so now's the time to kind of sell
at a loss and then make up for it
857
00:30:13,588 --> 00:30:14,573
on the purchase side.
858
00:30:14,473 --> 00:30:16,291
It's kind of a tough one for
859
00:30:16,391 --> 00:30:17,454
people to swallow.
860
00:30:17,454 --> 00:30:17,906
Well, and people are budging on
861
00:30:17,906 --> 00:30:19,263
their prices, which is good.
862
00:30:19,263 --> 00:30:20,620
You know, overall, the prices
863
00:30:20,620 --> 00:30:23,718
haven't really dropped too, too
much, really, because people just
864
00:30:23,718 --> 00:30:25,822
don't want to give their homes
away here.
865
00:30:25,822 --> 00:30:28,043
I mean, there's a lot of wealth
here in the Okanagan.
866
00:30:28,043 --> 00:30:31,078
So I don't think people are really
forced to sell.
867
00:30:31,078 --> 00:30:34,431
We had a few listings up by our
place here and people just they
868
00:30:34,431 --> 00:30:37,618
took them off the market because
they weren't willing to just give
869
00:30:37,618 --> 00:30:40,791
them away and maybe they'll relist
in the spring but not really
870
00:30:40,791 --> 00:30:42,974
seeing people just giving their
homes away they're just they're
871
00:30:42,974 --> 00:30:45,586
keeping that there has not like
we've talked about this before but
872
00:30:45,586 --> 00:30:48,664
like seeing like the media
narrative that there's just so
873
00:30:48,664 --> 00:30:52,205
many distressed sellers when it's
just not like that in reality like
874
00:30:52,205 --> 00:30:54,490
no i totally agree with you that
most people will just wait.
875
00:30:54,490 --> 00:30:54,632
Yeah.
876
00:30:54,632 --> 00:30:54,726
Right?
877
00:30:54,726 --> 00:30:55,762
They'll just wait for the right
price.
878
00:30:55,762 --> 00:30:55,856
Yeah.
879
00:30:55,856 --> 00:30:57,106
Obviously, there always are a few
880
00:30:57,106 --> 00:31:00,055
here and there, but they're not
enough to bring down the market.
881
00:31:00,055 --> 00:31:00,409
No.
882
00:31:00,409 --> 00:31:01,987
No. I mean, it's a pretty
883
00:31:01,987 --> 00:31:05,754
desirable place to a pretty
desirable place to live, as we all
884
00:31:05,754 --> 00:31:06,103
know.
885
00:31:06,103 --> 00:31:08,057
So I think it'll just be getting
886
00:31:08,057 --> 00:31:08,476
better.
887
00:31:08,476 --> 00:31:10,220
Even if you went to fire sale your
888
00:31:10,320 --> 00:31:13,190
property, there's so many people
on the sidelines, like pent up
889
00:31:13,190 --> 00:31:13,520
demand waiting.
890
00:31:13,520 --> 00:31:13,652
Yes.
891
00:31:13,652 --> 00:31:16,048
It's not going to go for way
undervalued.
892
00:31:16,048 --> 00:31:19,102
Like, you know, people are just
going to start buying those if
893
00:31:19,102 --> 00:31:19,897
there is value there.
894
00:31:19,897 --> 00:31:20,468
So yeah.
895
00:31:20,468 --> 00:31:20,985
All right.
896
00:31:20,985 --> 00:31:23,052
If you could give your 20 year old
897
00:31:23,052 --> 00:31:25,120
self any piece of advice, what
would it be?
898
00:31:25,120 --> 00:31:27,520
of advice, what would it be?
Oh, that's a good question.
899
00:31:27,520 --> 00:31:30,116
I think just working on building
those trusted business
900
00:31:30,116 --> 00:31:32,278
relationships and partnerships
right from the start.
901
00:31:32,278 --> 00:31:35,953
Kelowna has been a great area to,
you know, build this business up.
902
00:31:35,953 --> 00:31:39,500
There's a lot of good people that
work here and we've built up a lot
903
00:31:39,500 --> 00:31:41,058
of great relationships and trusted
relationships.
904
00:31:41,058 --> 00:31:45,160
I think that's the number one
thing is just getting out there
905
00:31:45,700 --> 00:31:46,718
and meeting people.
906
00:31:46,618 --> 00:31:48,808
It goes a long ways in this
907
00:31:48,908 --> 00:31:49,826
business, at least.
908
00:31:49,726 --> 00:31:51,280
I I agree There are agree.
909
00:31:51,380 --> 00:31:52,915
so a long Yeah, ways in this
totally.
910
00:31:52,883 --> 00:31:53,348
at I agree.
911
00:31:53,448 --> 00:31:53,938
business, least.
912
00:31:53,938 --> 00:31:54,529
Yeah, I agree totally.
913
00:31:54,529 --> 00:31:55,829
There are so many good
914
00:31:55,829 --> 00:31:56,655
professionals in the Kelowna
market.
915
00:31:56,555 --> 00:31:59,655
Like, I mean, I don't know any
other markets, but like from
916
00:31:59,655 --> 00:32:01,912
lawyers to appraisers, like
everyone here just seems to want
917
00:32:01,812 --> 00:32:02,800
to work together collectively.
918
00:32:02,800 --> 00:32:03,530
So yeah, it's nice to see.
919
00:32:03,530 --> 00:32:03,730
Yeah.
920
00:32:03,652 --> 00:32:04,324
What's your favorite charity or
921
00:32:04,324 --> 00:32:06,278
how do you guys give back?
We do charity for Can knox place
922
00:32:06,278 --> 00:32:07,836
that's a good one for us also had
some uh family history there too
923
00:32:07,836 --> 00:32:09,688
so it's close to my heart so
that's a pretty good one that we
924
00:32:09,668 --> 00:32:11,999
kind of focus on we've also helped
out and donate to ukraine um in
925
00:32:11,999 --> 00:32:16,873
the past so there's quite a few so
you kind of have to select the
926
00:32:16,873 --> 00:32:21,229
ones that you kind of stick with
and go from there so good for for
927
00:32:21,229 --> 00:32:21,611
you.
928
00:32:21,611 --> 00:32:22,188
Those are awesome.
929
00:32:22,188 --> 00:32:22,420
awesome.
930
00:32:22,420 --> 00:32:23,347
All right, Derek, how can Taylor
931
00:32:23,347 --> 00:32:25,874
or I help you stop sending them
rush deals on a Friday?
932
00:32:25,867 --> 00:32:26,400
No, I'll be here.
933
00:32:26,400 --> 00:32:29,106
I'll get them out no matter what.
934
00:32:29,106 --> 00:32:32,106
I mean, I guess just relaying your
experience to other potential, you
935
00:32:32,006 --> 00:32:35,920
know, clients or, you know, people
that you work with in the
936
00:32:35,920 --> 00:32:37,630
industry, letting them know how
your experience has been with our
937
00:32:37,720 --> 00:32:37,920
firm.
938
00:32:37,817 --> 00:32:38,568
We operate a little differently
939
00:32:38,568 --> 00:32:39,933
where we like to build up our
relationships.
940
00:32:39,933 --> 00:32:42,513
We feel like we're in the customer
service industry rather than just
941
00:32:42,513 --> 00:32:43,476
providing a product for our
clients.
942
00:32:43,476 --> 00:32:45,986
So we get on the phone, we'll
discuss the values with them after
943
00:32:45,978 --> 00:32:47,526
hours, before, when we get to
work, anytime.
944
00:32:47,518 --> 00:32:49,707
So it's always good to just,
rather than send the appraisal
945
00:32:49,707 --> 00:32:52,086
through, if you have any
questions, we're there to answer
946
00:32:52,086 --> 00:32:54,794
your questions and kind of just
give you a reasoning why we're
947
00:32:54,794 --> 00:32:55,971
coming in where we are.
948
00:32:55,971 --> 00:32:58,144
And yeah, we just want to have
949
00:32:58,144 --> 00:33:01,740
that customer service level and
just go above and beyond for our
950
00:33:01,740 --> 00:33:04,291
clients and pick up the phone,
call them and build that
951
00:33:04,291 --> 00:33:04,801
relationship up.
952
00:33:04,801 --> 00:33:07,421
So that's why I think we stand out
953
00:33:07,421 --> 00:33:11,267
a little bit more than some others
as we really focus on the customer
954
00:33:11,267 --> 00:33:13,140
service part of our business and
the appraisal side.
955
00:33:13,440 --> 00:33:14,320
Yeah, absolutely.
956
00:33:14,420 --> 00:33:15,562
I can vouch for that.
957
00:33:15,562 --> 00:33:15,159
You guys are incredible.
958
00:33:15,159 --> 00:33:17,242
And, you know, for the cost of
959
00:33:17,242 --> 00:33:21,511
transaction of, you know, buying a
million dollar house, the fee for
960
00:33:21,511 --> 00:33:24,499
an appraisal is so small and
comparable that, you know, if
961
00:33:24,499 --> 00:33:28,169
you're trying to save 50 bucks
between one appraiser or the
962
00:33:28,169 --> 00:33:30,756
other, like having somebody that
does the report correctly on time
963
00:33:30,656 --> 00:33:33,005
provides it to allow you to remove
subjects or just, you know,
964
00:33:33,005 --> 00:33:34,148
highlights any issues with the
property.
965
00:33:34,248 --> 00:33:35,806
Like it's an insurance at this
point, right?
966
00:33:35,806 --> 00:33:36,991
Like it really is a necessary
insurance.
967
00:33:36,991 --> 00:33:37,405
So yeah, I've always appreciated
working with you guys.
968
00:33:37,405 --> 00:33:38,417
So thank you.
969
00:33:38,417 --> 00:33:39,048
I appreciate that.
970
00:33:38,948 --> 00:33:42,068
I think the second review process
helps the second review process
971
00:33:42,068 --> 00:33:48,051
helps too, because you know, the
odd thing can get missed in there.
972
00:33:48,051 --> 00:33:50,980
So having that second set of eyes
really goes a long ways.
973
00:33:50,980 --> 00:33:53,230
And from somebody that's actually
focusing on that specific market
974
00:33:53,230 --> 00:33:54,451
also goes a long ways too.
975
00:33:54,451 --> 00:33:54,901
So yeah.
976
00:33:54,901 --> 00:33:55,737
Fantastic.
977
00:33:55,737 --> 00:33:58,470
Well, thank you so much for
978
00:33:58,470 --> 00:33:59,616
joining us Thanks today.
979
00:33:59,616 --> 00:34:00,021
for Yeah.
980
00:34:00,021 --> 00:34:01,236
having I appreciate me.
981
00:34:01,236 --> 00:34:01,708
Yeah.
982
00:34:01,708 --> 00:34:02,462
So you.
983
00:34:02,462 --> 00:34:02,706
yeah.
984
00:34:02,706 --> 00:34:02,767
Fantastic.
985
00:34:02,767 --> 00:34:04,294
thank you so Well, much for
986
00:34:04,294 --> 00:34:05,248
joining us today.
987
00:34:05,202 --> 00:34:05,325
much for joining us Thanks today.
988
00:34:05,278 --> 00:34:05,400
for Yeah.
989
00:34:05,291 --> 00:34:05,400
having I appreciate me.
990
00:34:05,352 --> 00:34:05,400
Yeah.
991
00:34:05,378 --> 00:34:05,400
So you.
992
00:34:05,423 --> 00:34:05,400
yeah.
993
00:34:05,458 --> 00:34:05,400
Fantastic.
994
00:34:05,620 --> 00:34:07,424
thank you so Well, much for
joining us today.
995
00:34:07,424 --> 00:34:07,648
Yeah.
996
00:34:07,648 --> 00:34:09,047
Thanks for having me.
997
00:34:09,047 --> 00:34:09,440
Yeah.
998
00:34:09,659 --> 00:34:10,195
I appreciate you.
999
00:34:10,094 --> 00:34:11,677
So keep up the good work out
there.
1000
00:34:11,677 --> 00:34:15,690
As soon as you know of any, you
know, fire sales, let Matt and I
1001
00:34:15,690 --> 00:34:17,306
know about it.
1002
00:34:17,407 --> 00:34:17,773
Okay.
1003
00:34:17,672 --> 00:34:20,232
Well do take care of of guys.