Dr. Godwin-Charles Ogbeide shares invaluable insights on the importance of service recovery and how a seemingly small loss can impact an organization. He emphasizes that great service recovery can lead to positive word-of-mouth and repeat customers.
Dr. Ogbeide also provides practical examples of active listening and stresses the significance of not being defensive, but rather understanding and addressing customer concerns thoughtfully. Discover how mastering these skills can enhance customer satisfaction and loyalty.
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