In this episode, Dr. Malinda Shultice, MPA, LNHA, discusses the crucial role of empathy in senior living care. She emphasizes the challenges faced by staff members, who often work long hours and sacrifice seeing their own families to care for one of the most vulnerable populations.
Dr. Shultice emphasizes the importance of remembering the residents' need for dignity and respect, and of maintaining empathy throughout the hiring process and everyday interactions.
Join us as we explore the essential role of empathy and active listening in transforming healthcare.
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