We explore a hospitality leader's dedication to education, bridging the academia-industry gap. We highlight his roles with industry associations and pioneering research in customer service, experience design, and LGBTQ+ tourism, plus his contributions to top journals. #HospitalityLeadership #TourismIndustry #Academia #CustomerService #ExperienceDesign #LGBTQTourism #TourismResearch #HospitalityManagement #IndustryInsights #Travel