Our guest, Dr. Eric D. Olsen, shares his two-decade journey at the intersection of hospitality, innovation, and education. We explore his groundbreaking research in service, marketing, and customer behavior and his vision for future industry trends. #HospitalityInnovation #EricDOlsen #TourismTrends #ServiceInnovation #HospitalityManagement #MetroStateUniversity #FulbrightScholar #CustomerExperience #EventManagement #InnovationInsights