This is Customer Show—the podcast that explores what makes people tick, click, and buy.
Every week host Katelyn Bourgoin talks to global experts in topics like buyer psychology, conversion copywriting, and advertising.
Each episode will make you smarter and make you laugh. So if you want to figure out how to get (and keep) more happy customers, listen up because we’ve got the answers.
March 25, 2021
It's easy to get someone's attention. But to really make a difference, you need to be able to hold that attention. Jay Acunzo joins Katelyn Bourgoin on this episode of Customer Show to share what it takes to become your audience's favourite show.
March 12, 2021
Having a customer buy from you once is good. But having a customer buy from you multiple times is the formula for growing a business. Eli Weiss joins Katelyn Bourgoin on this episode of Customer Show.
Feb. 25, 2021
It's not easy (or comfortable) to stand out, despite what all marketing & positioning resources tell us. But standing out doesn't always mean being the loudest or most outrageous. Louis Grenier joins Katelyn Bourgoin on this episode of Customer Show.
Feb. 18, 2021
Some companies are obsessed with their customers, while others still aren't quite sure who their ideal customer is. When done right, creating a customer persona can help ensure the decisions being made are the right ones. But as you'll hear in this episode, sometimes you also need a negative person to know who you shouldn't be selling to. Rebecca Sadwick joins Katelyn Bourgoin on this episode of Customer Show.
Feb. 11, 2021
Technologies come and go, but your customers are forever. So why then is it so common for marketers to build a growth strategy dependant on a single tool? Georgiana Laudi joins Katelyn Bourgoin in this episode of Customer Show.
Feb. 4, 2021
It has never been easier to start a software business. But getting your first paying customers? That part is still really, really hard. Asia Orangio joins Katelyn Bourgoin on this episode of Customer Show.
Jan. 28, 2021
Success gaps are an invisible force keeping your customers from reaching their desired outcomes -- a confusing checkout process, vague product descriptions, or even a broken website. Claire Suellentrop joins Katelyn Bourgoin on this episode of Customer Show podcast.
Jan. 21, 2021
There's no doubt about it -- Covid has forever shifted the buying expectations of customers across the world. But those who choose to be resilient instead of resistant have the opportunity to create amazing experiences their customers will love. Kristen LaFrance joins Katelyn Bourgoin on Customer Show.
Jan. 14, 2021
Using social proof is one of the most powerful (but under-rated) tools in a marketer's toolbox. When done right, it can help increase conversion rates without you needing to say a word. Talia Wolf joins Katelyn Bourgoin on Customer Show.
Jan. 7, 2021
The rise of independent content creators has fragmented consumer attention. To get in front of your ideal customers, you're going to have to know where they spend their time online. Rand Fishkin joins Katelyn Bourgoin to explain how to find where your ideal customers spend their time-consuming content online.