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Jan. 27, 2020

05: Defining the Customer Experience

05: Defining the Customer Experience

Episode 05: Defining the customer experience.

Today, we look at the customer experience and how to define it. We run through 4 steps to help you drill down to see the customer’s journey so you can build out the full customer experience. Here is a quick run down of the steps:

Step 1: Define your product.

Step 2: Define your customer.

Step 3: Define your interactions.

Step 4: Define the feeling.

So, how do you define your customers’ experience? Get the one page Customer Experience worksheet over at thepolkadotdesk.com/episode5.

Hit me up on social media and join in on the conversation.

Let's get ready to connect the dots!

XO, Heather

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